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Blacklisted

Casino Grand Bay is a brand operated under the Grand Prive Affiliates program, a program that has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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Casino Grand Bay

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 18 Reviews
4.5/10
18 Reviews
Complaint Response 10 Complaints
3 days avg. 10 Complaints
What we like
  • 24/7 support via live chat, toll-free phone, and email
  • Secured with 128-bit SSL encryption
  • Games proven fair
  • Good variety of online slots
What we don’t like
  • Only one type of table poker available
  • Third-party audit seal does not link to full report
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Casino Grand Bay Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.betcasinograndbay.com
Established
2001
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French
Casino Type
Instant Play, Mobile

Casino Grand Bay is a summery online casino that offers players the chance to "Cruise to Riches!" As part of the Grand Prive group and powered by reliable Saucify (BetOnSoft) software, the casino has a solid professional backing. The company behind Casino Grand Bay is licensed in the jurisdiction of Curacao.

Restricted Countries

Unfortunately, players from South Africa, Australia, the Netherlands, the United Kingdom, France, and so on, are restricted from joining Casino Grand Bay. The entire list of restricted countries, however, can be found in our more casino details section.

Mobile Gaming

The casino is also available on the go from virtually any mobile, smartphone or tablet device. Players can log on from their mobile device wherever they may be by simply loading up the casino through a compatible mobile browser.

Security and Fairness

Casino Grand Bay knows that keeping their players safe is of the utmost of importance. To ensure that all of your data is kept confidential, they have protected their network with 128-bit SSL encryption. This technology obscures your information as it travels to their protected servers, making sure that nothing leaks out.

To prove that their games are random, Casino Grand Bay has had independent auditors test the casino's random number generator. Therefore, players can be sure the games are fair.

StallCation

Complaints

Read the complaints other players have left for Casino Grand Bay. Learn more about complaints.

Show all complaints
Casino Grand Bay - First Approved Withdrawal, Then Amount Not Fully Payed
I made a withdrawal thru the casino cashier of $2,176.00 that was processed at 4/12/2016 10:49 AM (US Eastern Standard Time) I had made previous deposits and had used accrued $150 cashback loyalty points that I had used to win the withdrawal amount. I has met all playthrough requirements at this time. My withdrawal was approved by the finance team and I received a congratulatory call from the VIP staff on my WIN but they needed to update my ID docs. I have been a member for almost 10 years. I sent in required documents. On 4/18/2016 the cashier finance team had removed the $150 loyalty cashback from my withdrawal request and had processed the withdrawal in the amount of $2026.00 to the Visa / Debit card that I had used for making deposits. After a month of speaking to VIP hosts (I have Ace Tier VIP status) Kim - Jeremy - Nick - Joy etc..on a weekly basis, I was assured over and over that the payment would be hitting my bank "Any day now" I was given an ARN # to track the payment made to my Visa/Debit card - my bank could find nothing. Finally I was told my bank returned the payment back to Casino Grand Bay finance due to insufficient information they supplied and withdrawal would be re-issued by courier check. Today - May 11th 2016, I called once again to find out exactly when this payment would be processed as a month had gone by and was rudely told they were only going to pay the amount of $150. because my winnings were from loyalty point cashback. I was told I should be grateful and that an exception was being made to even pay that amount.I am shocked - horrified beyond belief. First, they honor my withdrawal that had been approved by finance and VIP staff and then change their minds when the payment bounces back? I was told that it was miscommunication on MY part ,Finance and their ENTIRE VIP staff (I have spoken to 5 staff members) and that the finance team had made a mistake ? Please Is there ANY way I can set this straight ANY way to rectify this situation.
staus Unresolved
$2026

Complaint Statistics

Resolved 6
Avg. Amount $ 483
Avg. Complaint Duration 7 days
Avg. Response Time 3 days

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Player rating
4.5/10 18 reviews

Top reviews from our players

Customer service reps were nice.

Roulette wheel is not built with a RNG. Multiple times I'd hit runs of all black/red or all odd/even. By 'runs' I mean 10 or more in a row. The chances of this happening are 0.074%. If it happened once I wouldn't have thought anything about it. But it happened multiple times in roughly 4 hours of play. DON'T PLAY HERE, they cheat you out of your money.

Casino Grand Bay my personal experience with this casino, well I never deposited here because I saw not that much but few complaints about them so decided not to deposit here, Well as I like their slots I found free chip from them it was 30 free dollar chip so I registered and decided to give it a try, so even if I won something and if they don’t pay, well that not my money after all its free chip.

So they were having promo for the free spins on Bucksy Malone slot, which I find it interesting because there is free spin feature and also bonus features, from those free 30 free spins I made 12 dollars which was not that good but not bad either so a carry on to play these slot Bucksy Malone, well with 12 dollars there is not much you can do so I was playing with minimum bet 0.40 dollar per bet so I lost 7 dollars fast with some tiny winnings and changed the game but now I played Mermaids serenade and with just few spins I lost it all, I was in dilemma to deposit or not but then I decide I better give my money to someone I trust and that is Big dollar and lucky creek casino. Well even if I did read about them that they have few complaints I just had to try those 30 free spins.

About the cash out I don’t know, never cash out from them never deposited there, about the chat support I think that all the chat supports from Bet on Soft Casinos they are trained very well, well to be very friendly and nice to their customers. Sometimes I do receive free spins from them but don’t know why they are sending them because they won’t let me have them because they are asking for deposit, so what kind of free spins are we talking about?? I didn’t have bad experience with them so I can’t say they are not good, maybe they changed who knows!!!

I started to play at this casino when I saw on AskGamblers forum that it was a promotion with 50 free spins on Big Game slot with only 45 times wagering requirements! I read carefully the terms and conditions of the free spins because almost all casinos have country restrictions when it is about no deposit bonuses and sometimes they apply restrictions to deposit bonuses too! Luckly, there was no country restriction and I downloaded the software, registered my account and entered in the cashier the bonus code ASKGAMBLERS and I received the 50 free spins!

During the free spins I won just 7.14 euro and I decided to play this money on other slot game maybe I will win something!I saw that they have a new game, Buckin Bronco$ and I decided to try my luck at this game with 40 lines! But with no major wins and no luck in triggering the free spins, my balance reached 2 euro and I decreased the bet to 3 lines! After 4 or 5 spins I triggered the free spins feature and won 12.5 euro with just 0.03 euro bet, I couldn’t believe that! When I saw that my balance increased, I changed the bet to 0.40 euro but I didn’t managed to get up and lost the money!

It wasn’t a bad experience at this casino and I am very sure that I will come back with a deposit to take the 100% bonus because they have nice slot games even one of my favorite slots Alpha Squad!

Another important thing is that they are running slots tournaments where you can win nice money and also they have a nice promotion where the depositing players will have the chance to win 20.000$ every month!

I will rate this casino, even I didn’t played much time, I will give a 9 for the bonuses and promotions, another 9 for the great slot games and just an 8 for the few payment methods!

My last journey at Casino Grand Bay was a little success story. I haven't played here too much because one of the best things at BetOnSoft casinos that I love is the tournaments and when I registered here by mistake I set Euro as my balance currency and most of the tournaments are $ organized. I deposited €38 via Neteller and thought I go to table games but this time not the spinning wheels were tempting much rather card games.

Previously, I participated in some blackjack tournaments elsewhere and I started really loving these kind of BetOnSoft games. My first few tries was unsuccessful and I had to double my bets every time. When I reached the €16 stake, I had 8, 5 and 3 and chose no more cards and the dealer got 2,Q and the third card fortunately was a J. After it there were some more play but I felt that was not my day at table and went on to my favorite BOS game, Lucky Leprechauns. I set my stake at €1.60 and hoped some good things, but it didn't want to come. My balance dropped around €20 when I got 4 harp symbols meaning 10 free games. Until 3 more harp icons appeared around the 7th or 8th spin (5 more free games), there were 5 of a kind, 3 scatter, 2 wild symbols on a winning line type rewards and at the end of all 15 spins the grand prize was a little bit more than €140. It was a really great run. I prefer playing on Leprechauns any day over their leading slots like Bucksy Malone or Tails of NY. After all, I emptied my account. It took almost a week but I got paid back to my Neteller account.

Maybe I won't play here on tournament games but based on my good experience with them, I can say I'll return here more often, despite the fact, there are some things that I don't like very much. Things like the high cash out limit, some technical difficulties, annoying background musics and Lobby screen full of promotions.

I decided to register to them casino because they are offered a good welcome bonus, they gives 100 percentages match bonus up to 500 euro with only forty times wagering requirements. Okay I know that wasn’t the best play through but on the Beton soft casinos sometimes is possible to make it.

Anyway I feel the opportunity to get some money so I dive in the terms and conditions and wanted to know all about it before I made an account and deposit to them.
I visited them home page and it is seems unique design not like other Beton soft casinos, but they had a special promotion page to the AskGamblers.com so it seems they care about the promotions well. I liked them page and they gaming platform too, they had downloadable, instant play and a mobile casino software so you able to choose the best one for yourself.

I decided to download the casino and after I went through the processes I went to the live support to ask the promotion still valid or not. She was fast and helpful, she seems like gladly to help to their customers. When I left the support page I went to the cashier and deposited 25 euro via by Neteller and the deposit code.

I get the moneys instantly so I had 50 euro with 2000 euro turn over requirements before I was able to withdraw from it. I started to play with the code 211 because I think it is one of the best slot on Beton soft. I played at 0.9 euro stakes, and after I get the free spins I went up to 82 euro but after it I started to lose and I didn’t get a feature again, maybe that was my fault or the casino I don’t know.

At least they gives some free spins so when they offers a good promotion I will take it I think.

Inactive user

When Casino Grand Bay came to me in the form of an email giving me a code for 20 Free Spins on Bucksy Malone I was thrilled to make an account and see where the Free Spins would take me. So I clicked the link in the email and it redirected me towards their Casino Grand Bay website and I downloaded the casino right after. It took only a few moments to complete along with my registration so no big deal on my part. Then I followed the instructions on how to claim the Free Spins. I was having problems claiming the code so I contacted Live Chat to help me resolve this issue. They gave me about a 5 minute wait, possibly less, after I inquired about the 20 Free Spins because the Live operator needed to confirm that this is a valid offer and that she needed to confirm this with her supervisor. She granted my request right after and there it was, the 20 Free Spins. I was excited on my first impression of it but what I discovered was the 20 Free Spins were not on max paylines or 40 Paylines.

Now I can't say this is as worse as the Free Spins I get from Atlantis Gold (lol 1 payline, totally not worth it) but in a way it is a little better because it gave me a chance, not a very good chance but a chance. The total amount that came from my Free Spins were $1.30. It is very small when compared to others but given the size it was gone within seconds although I was not done yet! I went on to make a $20 deposit to see the full potential of this video slot with $0.80 bets. What I liked about this video slot (kind of reminds me of the 3D slot Mr Vegas when symbols pop out after a win) is the random wild. A Gangster would pop out with his Tommy gun to write the word Wild on a random position. Besides the random wild there is a Boss Wild so technically 2 wilds are within this slot making it a lot easier to help me make combinational wins. Although I did not get a chance to trigger the Free Spins but I had the chance to play the Whiskey Run Bonus! Basically I had to pick 3 of 6 barrels each hiding a value based on my triggering bet ($0.80). I won $4.80, $3.20 and $4.80 for $12.80. What I missed out on are $8.80, $16 and $3.20. I kept on going to hope for something better while keeping my hopes up to land a Free Spins Feature but eventually my funds came to a complete "spraying the beehive with insecticide and all bees fell instantly on the floor" stop rather than the big "I can't believe I made over $100 - $500 in wins and I can't believe it's not butter" cashout.

Not a really good conclusion for Casino Grand Bay so I will check with other casinos. A 5.5 out of 10 for Casino Grand Bay!

I don’t play at these types of casinos very often, even though there are loads of them and they love their free no deposit codes, I just don’t have much motivation to play their games. Casino Grand Bay is powered by the Bet on Soft Software and you have to download their casinos in order to play. I have never made a real money deposit at any casino that is powered by Bet on Soft because I don’t feel as though I know enough about them yet and I don’t entirely know if I actually trust them with my money. The reason why I decided to play here was I was sent a code to have 30 free spins on one of their slots called ‘Tails of New York’.In order to activate a code you have you have to do it through the cashier, my code was accepted and the spins were ready waiting for me. It is a 40 line slot all pay lines were active for the free spins and on this occasion it was set to a minimum bet per line of 1p and 1 coin. I know some of the free spins code you get can give you like 7 coins per line; you know you are going to be winning big then. My 30 free spins went terrible. Tails of New York is an awful slot, it is probably one of the most boring slots I have ever played actually, I couldn’t wait for the free spins to just be over, I didn’t win any bonus games or free spins I don’t even know if there is any on this slot it bored me so much I couldn’t be bothered to look at the payable. I won £2.56!

Now what I didn’t realize until I played here, and I am assuming it is the same for all the casinos like this is that you can use more than 1 free spins code, I thought once you had claimed a no deposit offer once that’s it but you can use as many as you want, as long as they are different codes. I also had a code for their slot ‘Cosmopolitan’ and it was for 25 free spins, I tried it and it worked. All the pay lines were active but this time it was set to 1p per line and 2 coins. You would think I would maybe win a little more …I won £1.23.

Best of all about all this was I went to the cashier to see what the wagering on this was and in total I had to wager £158! Lol. That just isn’t going to happen with 3 quid. I don’t find this casino exciting at all to be honest and since reading today that there has been some conflict with them and their affiliates players have been advised to take caution with this casino that definitely rules out me ever making a deposit here!

Hello. I registered at grand bay from one Russian forum, and receive 20 euro no deposit. Wager was 40x =800 euro . First of all, it was one of the first Betonsoft casino that I played. So it was interesting for me. So I download software and registered, than claim my no deposit bonus in cashier just typed coupon code there. So, I had 20 euro, and don't know which slots to play. I just read a bit about slots (how many free spins you can win, with what multiplier, etc), and decided to try Age of Spartans. I start spinning, and I like Bet-on-soft, slot was very beautiful. So I spinning, and just hit five queens, and then I receive 10$ + bronze medal! ;)

About medals, as I know, you got medals for any big hits, the more you hit, the better medal. For you medals you can receive some free cash. I like this way of rewarding play, good job Grand Bay casino!

So, in about 10 minutes after my big hit a got free spins (3 spartans with shields). Its start 15 free spins with x3 multiplier, and I won there 25 euro with 0.45 bet. Then I am obvious moved to try another slot, because I am usually when hitting free spins decide to change slot. So I decide to play Alladin loot, slot of course very beautiful and nice, but I lost there all my money :P

So, generally Grand Bay casino is good growing casino, with good rewards for players, good bonuses. I also speak with live chat, and they are good too. Software looks very nice, and I like it.

Unfortunately I don't made any cashouts, but some players from Russian forum clear their bonus and cashout, so they told that they documents approved in one day, and in few hours they received they cashouts. So you can wait your cashout in 24-48 hours. Recommend this casino to you, its nice!

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