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Casino Grand Bay - Denial of bonus win, changing withdrawal limits

RESOLVED
Complaint Info
Disputed casino Casino Grand Bay
Reason Declined payment
Amount $ 130
kevsobn United States Message
Posted on January 20, 2018

I used a 10$ free chip they offered..... made it through the play through and checked the withdrawal limits.. it was 100 min plus 30$ handling fee for a check..... I checked close and gambled to 130.21$. Filled out the forms. sent in my verification. and then was told the limit was 150 and I needed 180 for a check.. ok fine ... but now they won't give the 130.21 back and don't respond to calls or emails.. If your not going to honor the bonus chips DON'T give them out. all i want is either the 100 I legitimately won or the return of the 130.21 so I can build on it.. hopefully

kevsobn United States Message
Posted on January 20, 2018

OOOPPPssss ... my mistake.... seems Grand Bay is in a group of casinos... And they sent the money back to another casino so all is good..... Thank You for handles this and I apologize for making you work harder ... all is good

AskGamblers
Posted on January 24, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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