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Casino Grand Bay - Withdrawals delayed for too long

UNRESOLVED
Complaint Info
Disputed casino Casino Grand Bay
Reason Delayed payment
Amount $ 560.98
Posted on March 25, 2019

Hi!

I have been playing in this casino now for couple of weeks. When i made my first withdrawal the verification process with documents and phonecalls worked very fast and ok. But even then my first withdrawal took over a week to process and it was not very normal when speaking about Neteller withdrawals which should be quite instant.

After this first withdrawal i have made 3 withdraw requests more and i have been asking about their processing of withdrawals from livechat several times. I'm always being told that they are being processed on Monday's and Friday's. Now the oldest withdrawal is over 2 weeks old and the newest ones are also almost 1 week late. They claim that the withdrawals have 48h waiting time which have passed with every request and those requests have passed couple of Friday's and Monday's as well.

In the live chat i have been promised also several times that they will be processed during the same day or in 1-2 days and this has not been true. They claim to have some technical problems, but this does not seem legit. The casino is breaking their promises for their customers about the withdrawals and it is not normal or reliable to play in casino where you don't get your winnings back when promised.

Posted on March 25, 2019

There is now update on the situation. One of my 3 withdrawals were processed on Friday. I was now told that the finance team can only process one withdrawal per week. And this information has not been told in anywhere, but things are now moving forward.

We will see that will get my two remaining withdrawals as i have been promised.

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