Ag Awards

Casino Grand Bay - No pay

Complaint Info
Disputed casino Casino Grand Bay
Reason Delayed payment
Amount $ 136
Posted on July 24, 2014

applicants casino has cheated me says they have paid got an email that they pay got an email that says here

Congratulations on your winnings.

It is my pleasure to let you know thatyour winnings havebeen paid as follows:

Amount: $ 136

Paid date: 03.27.2014

Payment Method: Moneybookers

Fees Applied: $ 0

and I ask them how long it will take they say 24-48 hrs then it has gone over the time, so I ask again so they say it takes 72 hours ago now they say it will take 5 days singing they keep saying different things then want they have my bank details then I advise you not to play in the casino applicants they say they paid but they have not done, I would strongly warn players playing in this casino.

Posted on April 2, 2014

Dear snusburk123,

In reading your complaint I must say that I was immediately alarmed at statements like "cheating" and "warning other players against playing at this casino".

Whilst investigating your complaint, it became clear very early on that what transpired was actually through no fault of the Casino or any of its agents.

It's necessary to lay out the background so that the entire picture is perfectly clear:

1. You played with free money and won, requesting your cash-in to be paid via Moneybookers.

2. Before the cash-in came out of pending, you contacted us and requested that the money not be paid to the account details we had on file, (hereafter referred to as Account A), but rather to new account details, (hereinafter referred to as Account B).

3. After numerous unsuccessful attempts to pay your cashin to Account B, we requested that you to contact Moneybookers to ascertain why Account B appears to be locked.

4. Upon contacting Moneybookers you gave them the details for Account A (not Account B).

5. You took a screenshot of Account A, which you sent us.

6. Upon receiving this, naturally our Accounts Department had to query it, as it was NOT the account details you officially requested.

7. We contacted you, at which time you confirmed that you now preferred the cashin to be made to Account A.

8. Once the correct Account information was provided to us, the money reflected in your account within 2 hours.

Since this matter has now been settled and the above cleared up, I'd like to invite you to contact me at any time if you have any further queries, I will gladly assist.



Casino Grand Bay Customer Support

Posted on April 2, 2014

Thank you for clarifying. This thread can now be closed.

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