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Ag Awards

Casino Grand Bay - Non Payment

Complaint Info
Disputed casino Casino Grand Bay
Reason Declined payment
Amount $ 1430
DeProf Illinois Message
Posted on December 17, 2014

I am still owed $1430 from the Grand Prive Goup. Initially there was a $4500 that had a Stop Payment on it. After 5-6 weeks one of the reps said to redeposit to my bank. It went through. Then I won over $2300 of which $2100 was WD. In order to participate in a promo, I was told to do a WithDrawal to bring balance down to zero and make a new $20 deposit. I did 3-4 of those and lost all of them so I needed more funds and Reversed WD for $670. Important to note that I only reversed a portion of the last WD of $2100. It is easy to figure the difference which is $1430. It shows on the casino statement as $2100 being Completely reversed, therefore was deleted. The casino took awhile - several days to acknowledge this. However, one of the Reps said the Finance Team would not pay. Something to do with using reversal $ to increase my account. It made no sense - since I could lose some or all of it. I continued to work with them for a long time. It may have helped if I could have worked with the Finance Team directly but customers are not allowed to do that.

Posted on August 30, 2014

Dear @samking7,
Any update considering your complaint? Thank you.

Posted on December 2, 2014

The complaint has been reopened upon submitter's request and we would like to give it one last try for a successful resolution.

DeProf Illinois
Posted on December 3, 2014

Update for Grand Bay Non-Payment of $1430.
Have tried to contact the Curacao Licensing Authority via email and phone several times. There are two different email addresses which I attempted. No response.

Posted on December 7, 2014

Any update considering your complaint? Thank you.

Posted on December 17, 2014

We have been informed by player that he was finally paid in full.

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