Casino Grand Bay Withdrawal Request

Hi!

I have been playing in this casino now for couple of weeks. When i made my first withdrawal the verification process with documents and phonecalls worked very fast and ok. But even then my first withdrawal took over a week to process and it was not very normal when speaking about Neteller withdrawals which should be quite instant.

After this first withdrawal i have made 3 withdraw requests more and i have been asking about their processing of withdrawals from livechat several times. I'm always being told that they are being processed on Monday's and Friday's. Now the oldest withdrawal is over 2 weeks old and the newest ones are also almost 1 week late. They claim that the withdrawals have 48h waiting time which have passed with every request and those requests have passed couple of Friday's and Monday's as well.

In the live chat i have been promised also several times that they will be processed during the same day or in 1-2 days and this has not been true. They claim to have some technical problems, but this does not seem legit. The casino is breaking their promises for their customers about the withdrawals and it is not normal or reliable to play in casino where you don't get your winnings back when promised.

I used a 10$ free chip they offered..... made it through the play through and checked the withdrawal limits.. it was 100 min plus 30$ handling fee for a check..... I checked close and gambled to 130.21$. Filled out the forms. sent in my verification. and then was told the limit was 150 and I needed 180 for a check.. ok fine ... but now they won't give the 130.21 back and don't respond to calls or emails.. If your not going to honor the bonus chips DON'T give them out. all i want is either the 100 I legitimately won or the return of the 130.21 so I can build on it.. hopefully

I made a withdrawal thru the casino cashier of $2,176.00 that was processed at 4/12/2016 10:49 AM (US Eastern Standard Time) I had made previous deposits and had used accrued $150 cashback loyalty points that I had used to win the withdrawal amount. I has met all playthrough requirements at this time. My withdrawal was approved by the finance team and I received a congratulatory call from the VIP staff on my WIN but they needed to update my ID docs. I have been a member for almost 10 years. I sent in required documents. On 4/18/2016 the cashier finance team had removed the $150 loyalty cashback from my withdrawal request and had processed the withdrawal in the amount of $2026.00 to the Visa / Debit card that I had used for making deposits. After a month of speaking to VIP hosts (I have Ace Tier VIP status) Kim - Jeremy - Nick - Joy etc..on a weekly basis, I was assured over and over that the payment would be hitting my bank "Any day now" I was given an ARN # to track the payment made to my Visa/Debit card - my bank could find nothing. Finally I was told my bank returned the payment back to Casino Grand Bay finance due to insufficient information they supplied and withdrawal would be re-issued by courier check. Today - May 11th 2016, I called once again to find out exactly when this payment would be processed as a month had gone by and was rudely told they were only going to pay the amount of $150. because my winnings were from loyalty point cashback. I was told I should be grateful and that an exception was being made to even pay that amount.I am shocked - horrified beyond belief. First, they honor my withdrawal that had been approved by finance and VIP staff and then change their minds when the payment bounces back? I was told that it was miscommunication on MY part ,Finance and their ENTIRE VIP staff (I have spoken to 5 staff members) and that the finance team had made a mistake ? Please Is there ANY way I can set this straight ANY way to rectify this situation.

I played on Wednesday the 2 and DEC won. $279 was asked for I'd which I supplied then they said pension card is not primary I'd I spoke with their problem fixeer at the casino. He said that pension card is OK them I spoke to three different hots that wouldn't help I put more I'd in with my credit card numbers blocked out which is what they asked for they sent me email saying sensitive information was still showing but it wasn't I have had no contact with casino since start of this week and problem fixer said he was going to look out for my id

hi askgamblers, weeks ago in won 150 euro with a no deposit bonus, i send them documents for verification, after that theyve sent me and email saying that the documents where aproved, so i requested a cashout, but they still said that they have to call me as a verification procedure, more then 3 weeks gone they didnt call me, even thought i spoke to them on chat and they said they would call me.

I am still owed $1430 from the Grand Prive Goup. Initially there was a $4500 that had a Stop Payment on it. After 5-6 weeks one of the reps said to redeposit to my bank. It went through. Then I won over $2300 of which $2100 was WD. In order to participate in a promo, I was told to do a WithDrawal to bring balance down to zero and make a new $20 deposit. I did 3-4 of those and lost all of them so I needed more funds and Reversed WD for $670. Important to note that I only reversed a portion of the last WD of $2100. It is easy to figure the difference which is $1430. It shows on the casino statement as $2100 being Completely reversed, therefore was deleted. The casino took awhile - several days to acknowledge this. However, one of the Reps said the Finance Team would not pay. Something to do with using reversal $ to increase my account. It made no sense - since I could lose some or all of it. I continued to work with them for a long time. It may have helped if I could have worked with the Finance Team directly but customers are not allowed to do that.