Casino Grand Bay Withdrawal Request

RESOLVED
posted on January 14, 2011.

I have been trying since the Dec 2010 to get money i won at this casino. First they took away half of what i won and told me there was a limit on withdrawal which was no way to be found when i went through the withdraw process at the cashier. After i sent all the paperwork they couldn't read i had to resend it. Fine, as of the 30th of Dec 2010 the money was suppose have been sent to my bank. So I waited a week and nothing. I having been going back and forward with the casino support, everybody has a different story. The last straw was when they asked me to send them a copy of the my bank statementto prove that i didn't get the money. I refused and told them to keep there money ($200, down from the original $500 i won) and i would no longer be playing at any of there casinos. All i want to say is maybe it is just me that got the bad deal, but i want other players to think about playing at this casino. One other thing. They gave me a $100(bonus) and I had a playthrough of $4000; which i made. Then i still forfeited $100, the original bonus when i requested the withdrawal. I feel like i have been played.

posted on January 17, 2011.

Hi msglo,

I’d like to apologize on behalf of the Casino GrandBay team for this inconvenience and the fact that it took a complaint to AskGamblers.com to get a response from us.

Please can you email me on askadr­ien­[email protected]­gra­ndp­riv­e.com with your name and log in details and I will investigate this matter. I would like to get this sorted as quickly as possible.

Warm regards,

Adrienne

posted on January 21, 2011.

Hi Msglo,

As per our email correspondence we have resolved the issue. We apologize again for any inconvenience caused.

Warm regards,

Adrienne