BOSS Casino

Item: BOSS Casino
Rating: 1
Author: Bojana O.

BOSS Casino

The casino is terminated.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 30 reviews

7.2/10

30 reviews

Complaint Response 11 complaints

2 days avg. 11 complaints

What we like

Clean interface across all devices
Wide range of top video slots from several leading providers
24/7 live chat, international phone, and email support
Secured with SSL encryption
Proven fair by independent audits

What we don’t like

Unavailable in countries/territories that prohibit offshore online gambling

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

By Bojana O.

BOSS Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.bosscasino.com

Established

2018

Licences

Malta Gaming Authority

Company

Boss Development Limited

Affiliate Program

Gambler Hunt

Languages

English, Finnish, Norwegian, German

Casino Type

Instant Play, Mobile

Deposit Methods

Bank Wire Transfer, MasterCard, Neteller, Paysafecard, Visa, iDEAL, Sofort, POLi, Giropay, Multibanco, QIWI, Trustly, Skrill, dotpay, TrustPay, WebMoney

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Neteller, Visa, Skrill

Withdrawal Fees

Currencies

Euros, US dollars, New Zealand dollars, Canadian dollars, Norwegian kroner

Pending Time

24-48 hours

Withdrawal Times

E-Wallets 0-48 hours
Bank Transfers 3-5 days
Card Payments 1-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Games Global, NetEnt, Betsoft, Evolution Gaming, Ganapati, Pragmatic Play, Wazdan, Hacksaw Gaming

RTP

Publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Suggest an edit

BOSS Casino is a modern gaming site with top slots and casino games from popular industry Game Providers such as NetEnt, Betsoft, Microgaming, Evolution Gaming, Hacksaw Games, Ganapati, Pragmatic Play and Wazdan. Players here can indulge in everything from cutting-edge video slots and progressives to a live dealer casino and more. The site is completely instant-play and uses a clean interface to help players find the games they want at any time. Many of these games are also available on both desktop and mobile devices. The casino is licensed and regulated by the Malta Gaming Authority.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. The casino cannot accept players from jurisdictions that include Australia, Cuba, Denmark, France, Greenland, Lithuania, North Korea, Puerto Rico, Romania, Spain, Sweden, the United Kingdom and the United States of America. The full list of restricted / allowed countries and territories can be found under ‘more casino details’.

Mobile Gaming

BOSS Casino has designed its website to work on both desktop and mobile devices. The mobile version is compatible with almost all modern smartphones and tablets and works without any downloads needed. The mobile interface is just as cleanly designed as the original one, and players can rest assured that their gaming experience is seamless across all devices.

Security and Fairness

Players at BOSS Casino are protected with SSL encryption on all parts of the website. This technology makes it practically impossible for anyone to be able to read sensitive information sent to the casino. This includes passwords, financial credentials, and other personally identifying data.

All of the games at BOSS Casino meet the fairness standards of top independent auditing agencies, such as iTech Labs and eCOGRA. We are confident players are getting a fair game here.

Support

Players at BOSS Casino can get assistance with any question or concern with BOSS Casino’s live chat help service. This allows players to connect with an agent quickly and easily through the website. Players also have the option of reaching out to a representative through email or international phone. Help is available 24/7.

Virtual Games

Players at BOSS Casino have access to a wide selection of top slots. These are regularly updated to include the latest offerings from top studios such as NetEnt, Betsoft, Microgaming, Evolution Gaming, Hacksaw Games, Ganapati, Pragmatic Play and Wazdan.

Titles include the Starburst Slot, Jack and the Beanstalk Slot, Gonzo’s Quest Slot, Book of Oz Slot, The Vault Slot, Chilli Heat Slot and Mustang Gold Slot.

In addition to BOSS Casino’s live table section, they have a good selection of virtual table favorites for every kind of player. Blackjack and roulette enthusiasts have several different variants to choose from, including both traditional and modern takes on these popular games. Players can also enjoy Baccarat, Red Dog, Oasis Poker, Craps, Top Card Trumps, Casino Hold’em, and more.

Those looking for video poker can choose from more than 10 different variants. BOSS Casino is also home to a diverse range of casino specialties, from Bingo Classic and Jackpot Keno to several virtual sports betting and scratch games.

Live Games

Players at BOSS Casino can enjoy Live Roulette, Live Blackjack, Live Baccarat, and Live Casino Hold’em, available in both single-player and multi-player denominations. These games provide a fully interactive gaming experience with all the same rules found in land-based casinos around the world.

Complaints

Read the complaints other players have left for BOSS Casino. Learn more about complaints.

Show all complaints

Submit complaint

Closure even though my account was verified

In 11 of March I made a deposit of 40 euros with Skrill and took a 20 euros bonus, played the total amount with max 2 euros in the Slot "The Dog House" that i won 4441.8 euros after 2 days of game play ,and asked in 13 of March 2000 euros. Same Day i receive that i have to send " - Colored copy of your identity document (passport, driver license, ID);
- Colored copy of the card that you used to deposit in BOSS Casino from both sides with full name on it (for your security you can hide all the card number except of the first 6 digits and the last 4 digits of the card, also you can hide the CVC/CVV code on the back of the card);
- The cleared copy of one utility bill with your full name and full address on it mentioned during the registration in BOSS Casino (it can be the utility bill for the electricity, gas, water, Internet, telephone – must not be older than 2 months and include the name of the company and its logo; all the information in this document needs to be printed including the date).

To pass the verification process of electronic wallets you need to send us a screen shot of your profile page (Skrill/Neteller/WebMoney) where it is shown your full name, the number of your wallet and email."
In 11 of March i had already send a Photo of my passport and a bill of my bank to finish the verification , and in 15th of march i receive a email from Cashier that i have to send and photos from My Skrill Account that i also send in 17th of March.
In 23 Of March i receive an Email that was Saying that my Account Was Verified and was inform that " As you had reached certain financial thresholds lately, we need to process additional Checks, that we are forced to conduct on behalf of Malta Gambling authority." Asking Confirmation of main source of income (salary statement, savings statement, winnings receipt, income tax return if you are running a business) and Bank statement for the 3 month period. " .
Next Days i talked a lot with Chat and receive again the Same email in 29th of March and in 4th of April that was informing me that i should send the Documents in the next 20 Days.
6 Of April i forward to them the Bank Bills from September October and November and December that they have asked and the 11th of April i receive that they dont want them anymore and asking banks bills from January till march.
In 21 of April i send the Bank Bills from January and February and informed them that my bank because of Corona Virus haven't yet Print The bill.
In 22 of Aprill i receive an email that was asking again the March bill and to show my Income , in 29th of month i reply to them that my bank havent yet print March bill and send the February Bill that i have highlighted my Salary.
In 3 of May they send me an email that are Rejecting the Bill and asked a monthly income statement from my Employer.
In 14th of May i inform them by email that my bank haven't print the bill of march as they were asking and was sending to them the Bank bill of April that was just printed.
In 24th of May and in 2 of June i receive the same email that inform me that i have Verified my account but i have to send my Salary Statement.
In 3 of June i have receive the statement and Send it to Boss Casino as they have asked , and in multiple attempts with chat to inform me what is going on, i receive an email in 2 of July that was informing me Again that my Account was Verified but was going to proceed to closing my account as and they did the next Day.
In their Last Email they was informing me that they receive an email with my employment statement but could not understand it, probably that i am Serbian and The statement was in Serbian Language was not Helping , but my employer is Serbian and was print it in Serbian Language.
I cannot Understand Since i have send All that they have asked and even more why they closed my account even that they had informed me that I was Verified.

Resolved

€2,000

Failed verification

Hey,
I am not sure what happened between casino Boss and I.
I was a casual player there, and everything worked fine, untill my last win where they asked me for additonal documents for verification. (I was a verified player there and made at least one withdrawal before these events).
After i wanted to make a withdrawal, they asked for proof that i have a legitimate source of funds, history of my bank transaction, etc.
i had no problem with most of that, except the history of my transaction where i edited the photo only to show that i recieve my salary on that account. That corespodence lasted for a while. They decided that some documents are not good enought for them (specifically proof that i get my salary every month), and told me that according to terms i failed to finish the verification within specified timeframe, and that they have the right to close my account.
Immediately, on the same day after their email, i have sent unedited versions, because i would really like to withdraw the money i won, but they remained silent.
On my part I admit it took me a while to get the documents, but at that time i had a heart surgery (which i can prove if really necessary) so i couldn't react as quickly as they expected.
My balance before the closure of the account was around 2350 eur

Resolved

Delayed withdrawal

Dear Askgambler Team

since weeks i am waiting for my withdrawal. My account is already closed so i am not able to see some transaction.
i provide them everything what they need but i am still no feedback now.
The withdrawal request was already made around 2 weeks.

Please help me in this case.

Resolved

Deceitful behavior and confiscation of legitimate winnings

Hello Ask Gamblers

I registered on Boss casino on April 3rd 2019 and made a deposit of 200$. I played with the welcome offer they gave me and lost, however my bonus was still active due to Netent free spins so I was not able to claim the second welcome offer the same day. An account manager was able to cancel them the next day (Please see email below).
--------------------------------------
Account manager:

"Our Welcome bonuses have free spins for Netent slots attached to them automatically. The bonus closes when the wagering requirement is met or the balance is below 1EUR/USD, but also free spins need to be played with. Since the games by Netent are regrettably not available for players from Canada and you obviously were not able to play with them, the bonus remained open.

We have closed your bonus manually from our side and you are welcome to claim a new one whenever you wish.

I sincerely apologize for the inconvenience it caused you. I have passed the information to our tech team and they are working on improving the procedure to make the experience for players from your country more enjoyable.

Feel free to contact me anytime if you have any questions"
------------------------
A couple of days later I decided to give the casino another chance and deposited another 150$ which I managed to turn into 1200$ after several hours of play. I checked my wagering and saw I had cleared the requirements.

Boss casino then emailed me with the subject "KYC reminder" asking me to provide them with documents to verify my account. I had no problem submitting them everything they asked me for. At this point I figured that everything would check out and I would be paid my withdrawal, but instead I received the most confusing email I have ever seen which made me completely question their business practice. The email is as follows:

"As you may know, our company is incorporated under the laws of Malta.

These regulations are the basis of the Maltese regulatory framework.

While registering an account, on 2019-04-04 you confirmed your country of residency as Canada and accepted our Terms and conditions - https://bosscasino.com/#!/en/terms.

According to p.4.8. of our Terms and conditions, for various legal and commercial reasons, we do not permit accounts to be opened or used by customers residing in certain jurisdictions, including: Afghanistan, American Samoa, Australia, British Virgin Islands, Canada, Cuba, Czech Republic, Denmark, Estonia, France, French Polynesia, French Southern Territories, Germany, Greenland, Guadeloupe, Guam, Iran, Iraq, Latvia, Libya, Lithuania, Martinique, Myanmar, North Korea, Northern Marina Islands, Palestinian Territory, Puerto Rico, Reunion, Romania, Slovakia, Spain, Sudan, Syria, Sweden, Tunisia, United Kingdom, United States (US), U.S. Minor Outlying Islands (UM), U.S. Virgin Islands (VI) or other restricted jurisdictions (“Restricted Jurisdiction”) as communicated by us from time to time. By using the Website, you confirm you are not a resident in a Restricted Jurisdiction. If you open or use the Website while residing in a Restricted Jurisdiction: your account may be closed by us immediately; any winnings and bonuses will be confiscated and remaining balance returned (subject to reasonable charges), and any returns, winnings or bonuses which you have gained or accrued will be forfeited by you and may be reclaimed by us; and you will return to us on demand any such funds which have been withdrawn.

According to all above mentioned we are forced to cancel your winnings acquired by playing on our site from restricted jurisdiction territory and correct your balance to the initial depositing amount."

----------------------------------

Prior to signing up on Boss casino I had checked other casinos which looked interesting to play on. Unfortunately on some of them when I tried to register there was no option to register Canada as my country and chat told me that residents of Canada were not allowed to register. After some more searching I finally landed on Boss Casino which had Canada listed as a country choice on their registration page. Not only was I allowed to register, but they also accepted both deposits I made with my credit card.

To summarise :
The casino accepted a deposit on 03/04/2019
A casino rep cancelled my free spins (for my first welcome deposit) saying that I was not allowed to play NetEnt games since I was from Canada, not mentioning anything about me not being able to play on the site in the first place.
The casino had 3 days to email me closing my account but they chose to leave it open.
The casino accepted my deposit on 06/04/2019 which I withdrew 1200.
Only after my withdraw request and sending my documents,the casino emails me to terminate my account.

From the series described it is clear to me that the casino would have allowed me to continue losing on their site, accepting my money up until the point where I would win something and they would then chose to tell me I was not allowed to play on their website.

AskGamblers, please help me receive my money from the casino, and please warn everyone on what kind of website they really are...

Resolved

Payment of €5.000 delayed for over 2 weeks

Hi, I have made an 5000 euros withdrawal 19.03.2019.
Second day bosscasino.com asked me provide source of deposits documents. This surprised me, because Decmember 2018 they have checked those and approved my documents, my account manager told me this is one time checking, will not have this kind of checking anymore. But they asked again, anyway, I have sent all documents they asked. Now half a month passed already. They still does not want to pay my winnings. They just have continuing words: still checking. My account manager told me it would take 3 days, but now 18days. they still does not want to pay me.

Rejected

€5,000

Withdrawal €2,000 still pending after 3 weeks

On January the 5th i made a withdrawal of €2000. Directly i got an email to verify my account. I did this. This took 2 weeks. They did not approve my driver license and asked my passport. Anyway now after weeks my account is verified. They still not paying me out and telling me that there is an queue. I dont understand what there problem is. Keep delaying everything. Its 22 January and im still waiting for my money

Resolved

€2,000

Ridiculous KYC procedures and requirements

Dear AskGamblers,

It’s been a while that I posted here but I’m having issues over at bosscasino.com. They are requesting the rudest, most irrelevant things in order to ‘process’ my withdrawal. I hope someone here is kind enough to help me clarify some of this. Sorry for the long read in advance. You can scroll down to the last two e-mails for the real issue. All the references to the emails as well as bank statements and skrill transactions can be provided if necessary.

This might be irrelevant but if your interested read on: I’ll give a small background of myself, I’m a 24-year-old student that lives in Amsterdam. I’ve gambled since my 18th for quite large stakes after being lucky enough to win a large sum of money with poker. Over the next 4-5 years, I gambled regularly (live casino and poker) at I believe 75% of all online casino operators and had huge ups and downs. Including large cash outs (at least 5 of 25,000€+).

The last year and a half I didn’t gamble as much as I used to. With a few cashes here and there.

About three weeks ago I deposited 150€ and later 800€ to redkings.com using Skrill. I got lucky enough to turn the 950€ into 5500 playing black jack&roulette and decided to withdraw it back to my Skrill.

A few days later on December-4-18, I decided to play at Bosscasino.com. I read on askgamblers they were accredited and had fast withdrawals and good support.

I initially deposited 1000€ followed by 500€ and finally 1500€ from my skrill (with winnings from redkings) to bosscasino.com in a 15minute time frame. I was lucky enough to turn my last 1500€ deposit into 11450€ playing roulette and black jack in the live casino. I again decided to cash this out to my skrill.

At first, I was requested to send in my documents to verify my identity. This was nothing new to me so I proceeded to send all my documents; skrill account screenshot, utility bill, and ID-documents.
The same day, a couple hours later I got a verification e-mail that my account had been verified. All good it seemed.

I didn’t hear anything that day and asked the next day on 5-Dec-18 what the express payout function, with which they promoted with, meant. I read it took 2 business days maximum for e-wallet withdrawals so I didn’t understand the delay. They sent me that they didn’t understand my question so I clarified what I meant in another mail. On Thursday 6-Dec I got a reply saying it takes 2 days and that it depends on the number of requests. Sure, fine with me, I thought I’ll wait patiently for the payout. I waited until Saturday 8-Dec. I wrote that it was taking quite long now (4,5days) especially considering my deposit method, skrill e-wallet. I received the mail that now they’re having a lot of withdrawal requests and that they are handled in the queue and that my information was forwarded to the financial department. Also, the financial department wasn’t working weekends so it wouldn’t be processed. Ok, that seemed fair enough so I proceeded the wait.

Nothing heard again until I mailed last Wednesday 12-Dec. I said it’s been 8 days and still no withdrawal. I got a reply that stated my withdrawal was under review by the financial department. Which made me ask the question what is left to review as I had sent in everything they asked.

(All these emails are still in my folder but I thought they were not interesting enough to post here)

This was their reply to my question:

‘Dear Thomas!
The extra time is needed to contact the game provider and receive their reply as well. Please, no need to worry about it. We are trying to do our best to secure all game sessions and player's winnings.
Thank you for understanding!’

———————————————————-

In the last couple of years, I never heard this before.

Not sure what a game provider has to do with the issue that is mentioned below, but again I thought sure, whatever.

Up to now it’s all sort of fine and nothing special, until last Thursday 13-December. I received an e-mail from cashier@bosscasino (in screenshots below). A minute later I received an email from maddison@bosscasino who was suddenly assigned my ‘personal account manager’ (Also in screenshots below) This wasn’t new to me but this sudden assignment was very strange. She wrote that cashier@boss sent me an e-mail but I never replied. This is complete nonsense as I repeatedly checked my folders and nowhere was this email to be found, but anyway.

As seen in the screenshot they asked my income to check if the funds were not illegal. My monthly-income consists of 4 components; I loan +-900€ from the Dutch governmental education system, I receive 650€ from my parents, I work part time jobs (between 300-750€ p month) and I have winnings from gambling sites.

I provided them my last three bank statement, with a bit of hesitation.

Yesterday, Friday the 14th Dec I received this e-mail:

Dear Thomas!

Thank you for the information kindly shared with us.

As the follow up to the process of KYC&AML data check, we kindly ask you to

send bank statement of the fund sending parent confirming your parent's transactions to your account as a confirmation of your main source of income. All the main fund's transfers for the last 3 month must be stated in the bank statement and it must be clearly visible, that funds have been sent to your bank account.

Also please provide us with the free-form application from the name of your parent, who confirms and fully acknowledges the fact, that his/her funds have been used by you for gambling. Please make sure that the full name of your parent, signature, and date are present on the document before sending it.

Make sure that the bank statement clearly shows the name and surname of funds sending the parent
and it corresponds to the name stated in the application.
Additionally your parent must confirm his/her source of income. This can be one of the following documents:

• Proof of earnings: Payslip/Director remuneration/Dividends/Pension;

• A full-page of your bank statement/savings account that clearly shows a selection of deposits made to us, income/s, payments, winnings and outgoings for at least 3 months

• A Trust deed clearly showing a consistent entitlement to funds;

• A savings/ bank statement showing funds recently won from another company;

• Dated proof of an award/payment made to his/her account;

• Other clear evidence that would support "affordability" of the declared funds.

Additionally you need to attach photos your parent’s ID to confirm his/her identity - Driver's License (both sides), National ID (both sides), or Passport (double page).

The last thing we will need, before we check everything and withdraw funds to your account, is the selfie of your parent holding the signed application with his hand next to his face.
We fully understand that the process is rather frustrating, but we reserve the right to request any additional KYC documents to verify the legitimacy of the funds at any time in accordance with our Terms & Conditions.
Your cooperation and understanding on this matter would be highly appreciated.

Kind regards,

Cashier Boss Casino

[email protected]

———————————————————

I made a calculation with all my incomes of the bank statements I provided and my parents are definitely not my main income.

Over the last three months, winnings have been my main income. It is easily seen on my bank statements that I receive funds from skrill. They investigated these statements thoroughly...
In September I received 650€ from my parents and 4285€ from the government, winnings, and salary. (2994,87€ from winnings)

In October I received 650€ from my parents and 8214€ from the government, winnings, and salary. (6394,50€ from winnings)

In November I received 2650€ from my parents and 1914€ from government and salary, no winnings this month.

(I’ll gladly provide my bank statements as evidence!)

I had not made these calculations yet when I replied! I would not write the same if I had known how wrong they were, nor would I have included my mother in the cc or even in this whole correspondation:

Dear Cashier at Bosscasino,

I have discussed this matter with my parents. It is completely irrelevant to ask for their income. They decided to support me, as I am a student, and because I am 24 years old you are only allowed to ask me for my income. Which I have provided. It is also irrelevant to ask them to sign this form to prove they are up to date about me gambling with my money because as I said, again, I am 24 years old and I can do what I want with my money. You have absolutely no right to teach my parents how they should be a parent and check with them if they know what their son is up to. Imagine what would have happened if I wouldn’t have won. Would you ask my parents approval too? This request has nothing to do with checking for criminal activities (I have already clearly proven my funds movement is clear and legal) but you are basically trying to do whatever it takes to not make this payout. Which I understand, but is a bit criminal if you are operating in the gambling industry.

The request to see the funds transferred from my parent's account makes sense so I can give you that with all their private information blurred out. Again this has nothing to do with my parents and their involvement with me.

My mother is in the CC of this e-mail.
Best,

Thomas

———————————————————

My parents both work extremely hard, my dad in a cooperate and my mother runs her own business. The last thing they want is to send a selfie holding evidence that they are aware of my gambling (?!). They are aware of me gambling and are up to date about this whole thing by the way, but that’s a side note. They seriously rather not send selfies and their paychecks to gambling operators. It is absolutely ridiculous.

It doesn’t make any sense to ask for my parent's income and private pictures if 1. They are by far not my main income 2. They are not responsible for my money or how I spend it and 3. I deposited using winnings from another site (redkings), paid with my own income.

This all seems to be an attempt to not pay out my winnings. It is extremely rude to ask such private things from my parents in an attempt to hold the money. Again my parents have absolutely nothing to do with any of this.

I would very much appreciate some help on this case. Many thanks in advance!

Best,
Thomas

One more time;) I can back up everything I wrote and provide all the details/emails if needed.

Resolved

€11,450

Welcome Bonus Not Credited As Promised

I was on live chat and I was told I will get 100% bonus money upon deposit... So I have made a deposit of 830 RUB and got a 300 RUB bonus money ... In bonus T&C it say's max is 300€ but in casino they claim it's same no mather currency. I already had same problem with MGA licenced casino and got them on cort. So this time I will do the same no mather how much money is in the game.

Resolved

руб.830

Claiming mysterious problem with their Neteller account, stalling payments

Last sunday i made a withdraw to my neteller account thought that i would get paid just as fast like the last time i made a withdraw. But insted i resived this email from them

Dear lasse

Thank you for choosing our Casino.

We are writing to you regarding your withdrawal request, we want to inform you that we cannot process NetellerPayout at the moment, there is a temporary issue with the payment method.

You are able to make a withdrawal via Wire Transfer, just choose this option in Cashier and enter your bank information.

We really apologize for the inconvenience.

Should you need any help do not hesitate to contact us at any time.

Kind regards

Cashier Boss Casino

[email protected]

Can see that i am not the only one who have had this problem with the casino, think that is it bad custumer service when thay promiss that a withdraw on neteller takes 0-48 hours.

hope that they fix the problem fast, becouse a lot of players will get mad if they cant get paid on their netelleraccount.

hope that you can help so i can get paid.

lasse < surname removed >

Resolved

Waited for a week and still no withdrawal

So i deposited a couple of times to boss casino and won some money. I chose this casino because it is certified by ask gamblers and the withdraw times are supposed to be 0-48h. I am a fully verified member and made the deposits using MasterCard, so i asked support how i was going to make my withdraw(they do not send money to master card). They told me to make a Neteller account and do another deposit into the casino so i could get it verified (also sent pictures of the Neteller account pages to the casino). After doing this i made the withdraw. This was 12 of December, 7 days ago. I heard nothing from the casino about my deposit until Friday the 16th. That is a wooping 96 h. This is what they are telling me now. Dear Jonatan, thank you for choosing our Casino. We are writing to you regarding your withdrawal request, we want to inform you that we cannot process Neteller Payout at the moment, there is a temporary issue with the payment method. You are able to make a withdrawal via Wire Transfer, just choose this option in Cashier and enter your bank information. We would like to ask you to send us Bank statement (should be visible your name and address, IBAN and BIC). Is this for real? iw made a neteller account and deposited yet again to the casino just like support told me, waited for an entire week now and now i need to get a custom made Bank statement ??. Just to be abel to make a withdraw. Not the vip treatment i can tell you.... Anyways hope i can get some clarity into this now.

Resolved

€840

BOSS Casino Complaint Stats

Resolved 10 / 10

Avg. Amount $2,024

Avg. Complaint Duration 7 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player Rating

7.2/10 ● 30 reviews

Top reviews from our players

Topflop

9 years ago

5/10

Good bonuses, good selection of games. Support is very friendly I like their girls.

AskGamblers, are you kidding? Casino just came 1 month ago to you and you make it certified? I request a withdraw 4 days ago, account is fully verified and they don't pay to me yet. And it is official position of casino - they can withdraw money up to 5 days and limit is only 10k eur per month.

I don't have any issue to casino - but they need to be only in the middle of AskGamblers casinos list.

Hello, TopFlop, thank you for your feedback and review of Boss Casino, it will help us to find new ways of meeting player's expectations. Regarding AskGamblers Certificate of Trust, Boss Casino tried hard in order to fulfill all the terms that were required for receiving it. Boss Casino team is constantly making efforts to improve player’s experience and give our players best support.

BOSS Casino 9 years ago

mrnoluck

9 years ago

10/10

- Great website design with fast loading pages.
- 24/7 Customer Service with fast response! Very friendly and they solve problems quickly.
- Really a very very big game selection with different providers.
- I hope this casino stays at this quality because I really found nothing bad so far.
- There are Boni (unfortunately with high wagering requirements) and also Comp Points.
- Fast Withdrawals

I haven't seen anything bad so far. All things seem to work properly at this casino. Definitely thumbs up!

Dear MRNOLUCK, thank u for a positive review.BOSS Casino team is trying their best to satisfy the fussiest gamblers every single day !May luck be at your side while playing at BOSS Casino!

BOSS Casino 9 years ago

nia1989

9 years ago

5/10

I think, that more casinos should offer no deposit free spins to enjoy the games!

Hi and thanks for your feedback, but at the moment, our casino does not have free money/non deposit bonuses, but you can always play in DEMO mode to try out our games.

BOSS Casino 9 years ago

donkeyramp

10 years ago

10/10

Was excited to check it out as they have GameArt games which are one of my favorite, but to my dismay, they don't actually accept players from USA. So someone may wanna fix that on this listing :/

Don't accept players from USA! NooooooIt looks like a great casino to play though.

Thank you for your fair feedback. We hope you enjoyed playing at BOSS Casino!

BOSS Casino 9 years ago

katemak

10 years ago

9/10

I saw interesting offer from this casino from another affiliate site, which they were offering 20 euros free chip, although casino having Microgaming and Netent games, offering such a big free chip, because we are all use to some kind of free spins or at least 5 free chip so seeing 20 euros free chip was a bit surprise for me, so that's why I contacted their live support to ask them will I get it. I received positive answer so the only thing was to open my account there.

Create my account at Boss Casino insert the code and the free 20 euros was already in my account. Having 20 euros on my balance what else to play, so I decided to try my luck with Piggy Riches slot. Piggy gave me another disappointment, because didn't get anything from it, it only took my all bonus in a couple of minutes. After few weeks later I was searching for casino with some nice bonuses and of course decent wagering.

I was opening several casinos here at AskGamblers site, so seeing Boss Casino offering 200% and 150% match bonus with not so bad wagering. I was having second thoughts should I take the 200% match or the other one of 150% match, so seeing the first one had maximum cashout which was X 20 your deposit I decided to take the other one which had lower wagering of X 30 the bonus and didn't had max cashout.

Made my 25 euros deposit, got the 37 euros bonus and start playing my favorite game Piggy Riches. My balance was going up and down but didn't get any big wins, so playing maybe for half an hour my balance went to zero.

As for their live support must give them 10/10 very informative and friendly as well so I will probably deposit here again, just to try my luck at this newly added casino. I would like to see free spins offers from this casino as many do, so it might be my next favorite casino.

Dear Katemak!Thank you for your interest in BOSS Casino!Our team wish you have a lot of fun playing at BOSS Casino!

BOSS Casino 9 years ago

stars_cream

10 years ago

7/10

Boss casino is one of the latest casinos I made an account and played. I found this casino through an offer they had for a 20 free chip bonus for registering an account. So I registered my account and asked the live chat for the bonus which I claimed successfully. I did not win anything big with this bonus but at least I had some fun time.

Since the support was very nice and I always get impressed from a good live chat, and also I found the casino nice, I decided to try my luck at this casino with a deposit. So I searched for the welcome package and I found a very good offer they had for a 200% deposit bonus with a decent wagering requirement of 40 times the bonus amount. The disadvantage of this bonus is that it has a max cash out of 20 times the deposit amount only for this promotion.

Boss casino has another welcome package of 150% deposit bonus with no max cashout term. Also all bonuses here have many restrictions on slots that you can play and almost all NetEnt slots contribute to the wager only 75% so it makes it harder to me to complete the wager since I play mostly slots from this provider. The casino has also many reload bonuses and free spins offer, almost for every day of the week.

Since I always make the minimum deposit when I want to deposit to a casino for the first time I chose the 200% deposit bonus. The casino except NetEnt slots has other providers too, like Microgaming and Betsoft.

For my first session here I got very lucky and I succeeded in completing the wager and withdrawing the max amount I could due to the bonus terms but I was happy for it. after passing the verification the money were in my wallet in under an hour which really impressed me. So I have a very good experience from this casino and I will try it again in the future.

Thank you for choosing BOSS Casino!May BOSS Casino becomes your favorite casino!

BOSS Casino 9 years ago

zerooo

10 years ago

7/10

BOSS Casino is one of the newest online casino which offer games from Microgaming, NetEnt, Betsoft, 1x2Gaming, Oryx Gaming, GameArt and Intervision Gaming software providers. I like the selections, offer of games here; it has all my favorite software providers.

I came across this casino a few weeks ago while I was looking for some new online casino. After I opened their website and saw that it looks good enough; I decided to make a small deposit here and try my luck. I made deposit of 20€ and I received 200% match deposit bonus. The W.R for this bonus is set to x40 times bonus amount, which is not so bad.

I played mostly game from NetEnt software provider. After some time of playing, my balance falling down so I decided to change the games. I started to play Microgaming software games, but those games was bad, I never had so much luck to trigger any free spins feature. At the end I lost the money here and this was my experience here.

Otherwise they have some nice promotions, they offer live chat support which is good. Every online casino should offer live chat support these days. I enjoy while I was playing here, maybe I will play again in near future. But I am not so sure about that, since I did not made any cash out from here. I like to play at casinos, where I already had some luck and cashouts too. Hehe. I will rate this casino with 7 out of 10 possible stars.

The welcome bonus terms are not so good as I expected that will be. They have many restricted games; those games you shouldn't play with bonus founds. The list of this games should be much more shorter. And the max cash out; if you take welcome bonus and get lucky – you can withdrawal only x20 times of deposit amount. Not so good, I do not like casinos which has limit on cashouts for first deposit.

Dear player, thank you for playing at BOSS Casino and writing the review

BOSS Casino 9 years ago

blondie

10 years ago

9/10

Boss casino is a place I discovered earlier in May and very quickly they became one of my favorite places to play. I have already made about 15 deposits there and half has turned out into successful cashouts.

There are many reasons that keep me coming back to this casino. First of all, they have a very nice game selection as they are powered by Microgaming, Netent and few other softwares. Variety for instant play is great but could be a little larger for mobile casino, as most of my time there I spent on mobile.

Another thing, probably my favorite, is their bonus offers. Other than two welcome bonuses, which you can claim once each, there is a bonus every day so every week, everyday there is something to claim. So far I have tried all of their bonuses and I recommend all of them because the wagering for all, except 200% bonus, is 35x and I find it a wonderful deal. And thirdly, I am a fan for their support team. I have contacted them numerous times and not once have experienced bad attitude, also they work 24/7, which is very important for me.

I think Boss casino is a trustworthy place and can be recommended. After bad runs I have spoken with support and few times I have received no deposit bonus with 50x wagering. Smallest bonus I was given was 10€ and largest- 30€, but I haven't had any luck with meeting wager with freebies. However, when I have made withdrawals, they've taken only few hours to get to my ewallet. I was requested to verify my account after I had made 3 cashouts.

Overall Boss is one of my current gambling places and I have only positive experience with everything. By my own mistake only recently I found out that players from my country can also get free spins which are part of daily promotions, for some reason I was completely sure it was only for few countries but I was wrong, so that makes them even more appealing in my eyes. Therefore I give them 9/10.

The only minus is the lack of games on mobile play.

Thank you for your feedback!Our team is working on extending the range of mobile games.

BOSS Casino 9 years ago

Fiekie247

10 years ago

8/10

I saw Boss Casino as new on AskNamblers and thought to myself, rename of BGO? But when I went to the review page, I saw it was totally different casino. I looked through the games they provide Netent, Microgaming, Oryx, GameART and in my head I thought sister casino of Casino Adrenaline? I googled this casino and saw a few affiliated site offered 20euro no deposit bonus but didn’t take it. I visited this casino directly and scrolled through their promotions and saw their free spins has no wagering and also the colours on their website kinda confirmed for me this is the sister of Casino Adrenaline. The layout of the site looks good and easy to navigate.

Anyways I contacted Live support enquiring about the 20euro no deposit bonus and they asked me to create an account and come back to live chat to claim the bonus. I did so and 5 minutes later Live Chat credit my account with 20euros which has X50 wagering and 100euro max cash out.

I started playing from my mobile device and tried to play Oryx games as I know some of their slots payout well for a minimum bet of $0.09 or $0.10 as I made these winnings on Oryx gaming in Casino Adrenaline. The games did not want to load and decided to play my Netent favourite which was Jimi Hendrix. After about 5 minutes my balance went up to 30euros but 10 minutes later down to 10 euros. I opened football champions cup slot and lost the remaining balance within 5 minutes. I didn’t make withdrawal as I did not complete wagering but hope in future I will.

Overall I had a great experience at this casino and see myself making a deposit in the near future. Live support was very friendly, welcoming and helpful.

As much as Live Chat was very friendly and helpful you sometimes wait for about 3 minutes to get a reply and I could not play Oryx games from my mobile device. This was the only downside for me.

Thank you, Shafiek, for a review!BOSS Casino Team wishes you good luck and crazy big winnings at BOSS Casino!

BOSS Casino 10 years ago

Devillanova

10 years ago

7/10

I can't say that playing at BOSS Casino was a big difference from what I've seen on similar websites, but I've won some decent money in Jimi Hendix and experienced no problems with getting them paid. At least so far. So, actually I enjoyed.

As for me, Boss Casino's website brings almost no exclusive experience.

Dear Devillanova, thank you for your feedback! Our team is doing their best in order you have second to none experience at BOSS Casino!

BOSS Casino 9 years ago