Ag Awards

BOSS Casino - Withdrawal €2,000 still pending after 3 weeks

Complaint Info
Disputed casino BOSS Casino
Reason Delayed payment
Amount € 2000
Posted on January 24, 2019

On January the 5th i made a withdrawal of €2000. Directly i got an email to verify my account. I did this. This took 2 weeks. They did not approve my driver license and asked my passport. Anyway now after weeks my account is verified. They still not paying me out and telling me that there is an queue. I dont understand what there problem is. Keep delaying everything. Its 22 January and im still waiting for my money

Posted on January 24, 2019

Dear player!
I sincerely apologize for all additional time it took to process your withdrawal and the inconvenience it caused you. Please be informed that your withdrawal was approved and paid out January 22, 2019. In case you have not received the winnings yet, please let our support team know.

Kind regards,
Maddi Thornton | Account Manager

Posted on January 24, 2019

Dear @Mrcakicisefa,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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