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BOSS Casino - Waited for a week and still no withdrawal


Complaint Info

Disputed casino

BOSS Casino


€ 840

Posted on December 20, 2016

So i deposited a couple of times to boss casino and won some money.
I chose this casino because it is certified by ask gamblers and the withdraw times are supposed to be 0-48h.

I am a fully verified member and made the deposits using MasterCard, so i asked support how i was going to make my withdraw(they do not send money to master card). They told me to make a Neteller account and do another deposit into the casino so i could get it verified (also sent pictures of the Neteller account pages to the casino). After doing this i made the withdraw.
This was 12 of December, 7 days ago. I heard nothing from the casino about my deposit until Friday the 16th. That is a wooping 96 h.
This is what they are telling me now.

Dear Jonatan,

thank you for choosing our Casino.
We are writing to you regarding your withdrawal request, we want to inform you that we cannot process Neteller Payout at the moment, there is a temporary issue with the payment method.
You are able to make a withdrawal via Wire Transfer, just choose this option in Cashier and enter your bank information.
We would like to ask you to send us Bank statement (should be visible your name and address, IBAN and BIC).

Is this for real? iw made a neteller account and deposited yet again to the casino just like support told me, waited for an entire week now and now i need to get a custom made Bank statement ??. Just to be abel to make a withdraw.
Not the vip treatment i can tell you.... Anyways hope i can get some clarity into this now.

Posted on December 21, 2016

Hello Jonatan.

We are really sorry for this delay with your withdrawal, it was a temporary solution to send money with the help of Wire Transfer to our clients.

We appology for all inconviences that caused by the delay of your withdrawal and advising to withdraw with Wire Transfer.

Your withdrawal was approved just now and money is sent to your Neteller account.

Delays with withdrawals will not happen ever again, sorry once again.

Posted on December 22, 2016

So the money is finaly in my account. Many thanks askgamblers for bringing some justice into the casino world.

Posted on December 22, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.