So i deposited a couple of times to boss casino and won some money.
I chose this casino because it is certified by ask gamblers and the withdraw times are supposed to be 0-48h.
I am a fully verified member and made the deposits using MasterCard, so i asked support how i was going to make my withdraw(they do not send money to master card). They told me to make a Neteller account and do another deposit into the casino so i could get it verified (also sent pictures of the Neteller account pages to the casino). After doing this i made the withdraw.
This was 12 of December, 7 days ago. I heard nothing from the casino about my deposit until Friday the 16th. That is a wooping 96 h.
This is what they are telling me now.
Dear Jonatan,
thank you for choosing our Casino.
We are writing to you regarding your withdrawal request, we want to inform you that we cannot process Neteller Payout at the moment, there is a temporary issue with the payment method.
You are able to make a withdrawal via Wire Transfer, just choose this option in Cashier and enter your bank information.
We would like to ask you to send us Bank statement (should be visible your name and address, IBAN and BIC).
Is this for real? iw made a neteller account and deposited yet again to the casino just like support told me, waited for an entire week now and now i need to get a custom made Bank statement ??. Just to be abel to make a withdraw.
Not the vip treatment i can tell you.... Anyways hope i can get some clarity into this now.
