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BOSS Casino - Claiming mysterious problem with their Neteller account, stalling payments

RESOLVED
Complaint Info
Disputed casino BOSS Casino
Reason Delayed payment
Posted on September 6, 2017

Last sunday i made a withdraw to my neteller account thought that i would get paid just as fast like the last time i made a withdraw. But insted i resived this email from them

Dear lasse

Thank you for choosing our Casino.

We are writing to you regarding your withdrawal request, we want to inform you that we cannot process NetellerPayout at the moment, there is a temporary issue with the payment method.

You are able to make a withdrawal via Wire Transfer, just choose this option in Cashier and enter your bank information.

We really apologize for the inconvenience.

Should you need any help do not hesitate to contact us at any time.

Kind regards

Cashier Boss Casino

cashie­[email protected]­oss­cas­ino.eu

Can see that i am not the only one who have had this problem with the casino, think that is it bad custumer service when thay promiss that a withdraw on neteller takes 0-48 hours.

hope that they fix the problem fast, becouse a lot of players will get mad if they cant get paid on their netelleraccount.

hope that you can help so i can get paid.


lasse < surname removed >

AskGamblers
Posted on September 6, 2017

Dear @larsennr1,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on September 6, 2017

Hello Lasse.

We are really sorry for the inconveniences caused with your withdrawal, it was a temporary solution to send money with the help of Wire Transfer to our clients instead of Neteller as you requested.

Your withdrawal was approved yesterday and sent to your bank account via Bank Wire, so it will take you up to 3-5 business days to appear in your bank account.

Posted on September 7, 2017

Thanks for understanding, wish you good luck, and once again sorry for all the inconveniences.

AskGamblers
Posted on September 11, 2017

Dear @larsennr1,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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