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Boaboa Casino

Our Rating CasinoRank
6.2/10
CasinoRank
Player Rating 37 reviews
4.9/10
37 reviews
Complaint Response 8 complaints
1 day avg. 8 complaints

AskGamblers Quick Overview

Editor’s View

To cool off on hot summer days, you can visit Boaboa Casino, located on a sandy shore with a fantastic ocean view. Boaboa Casino brings players a fresh casino experience, listing thousands of casino games. The website is easy to use, with bonus offers at the top of the page, followed by different casino games.

What we like
  • Multiple deposit and withdrawal options
  • 0-24 hour withdrawal timeframe for e-wallets
  • Developed VIP program
  • Live chat is open 24/7
What we don’t like
  • No weekend withdrawals
  • Few responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Boaboa Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://boaboa.com/
Established
2017
Licences
Anjouan Gaming Board
Company
Affiliate Program
Languages
English, German, Hungarian, Polish, Portuguese, French, Finnish, Norwegian, Italian, Spanish, Czech, Greek, Slovak, Slovenian
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino

General Information About Boaboa Casino

Boaboa Casino is an online casino that has the Anjouan gambling licence and it’s accessible from different countries worldwide. In the main menu, players can choose different languages such as English, Spanish, French, German, etc.

You can create an account on Boaboa Casino in a few minutes, but don’t forget to verify your account before you start playing. To learn more about the gambling site, read our online casino review in detail.

StallCation

Complaints

Read the complaints other players have left for Boaboa Casino. Learn more about complaints.

Show all complaints
Boaboa Casino - Bonus and closure

Hi, it's been over a month since I heard from my ex favorite casino and I don't know what to do, so I came here to file a complaint as my last resort.

I'll keep it short so here it goes. They owe me more than two thousand in bonuses and cashback, I can't get anybody to talk to me for over a month, and they keep ignoring me.

I send not one or two email on support mail and on vip mail and nothing. I tried to talk with two vip managers that I was assigned to and nobody replied even tho I can see that they had read my messages.

I really didn't know what to do, but the amount of disrespect I am getting from this casino is really incredible...let me just say I am their vip customer from 2023 I think, with their highest diamond status, but this doesn't matter I guess.

And all that led me to ask them to please close my account last week, I even wrote them all the things that they need to hear to really have a reason to close my account but guess what? They didn't reply... it's like I don't exist for them anymore, but of course, I can still give them some more.

I think I can forget the money I was promised, since almost all the vip bonus promotions vas made through Telegram chat and by phone calls from my first vip manager (I have some email, but still...) or am I wrong?

If that is right, I wish only that they listen to my last request and close my account for good and I'll make my peace with some 'good' reviews.

Can you please help me with some advice on what should I do?


Thank you in advance and have a great day, < first name removed >

staus Resolved
Boaboa Casino - Breached Responsible Gambling Rules
Good day,

I deposited in Boaboa in early December 2018. Deposited around 7K in the begging and reached to 30K.
I asked via chat and Via email to put my account on deposit and playing limits as I am addicted to gambling and I will loose all- their answer was they dont have such function. I was actually begging them to put my account on hold so I dont play my winnings, but no result.They have 0 responsible gambling features.
1. On 12.12.2018 I lost all that I won and my deposits and sent them email to close my account permanently.
2. AS per their terms they should have closed it within 24hrs, but of course not done, well knowing that I am addicted they stared attracting with VIP club and cash backs.
3. On 13.12.2018 I was sure my account is closed, as per my instructions sent to them, but as gambler I wanted to recheck and tried to deposit again and it worked and I started depositing more and more, they were giving cash back bonus and I lost all I had.
4. Now I want to get at least my deposits back from date 13.12.2018 which are in total EUR 13,174. I have all the transactions to Tranello holding highlighted in my bank statements from date 13.12.2018. 3 Bank accounts
Hellenic bank in total eur 6534
Bank of Cyprus personal account in total eur 5360
Bank of Cyprus my company account in total eur 1280
5. On 19 January 2018, when I lost everything already they closed my account

I am sending all attachments via email, if you require more proofs please let me know instead of rejecting my complain, as it takes time to submit.
Many thanks
Regards
Lusine
staus Rejected
€13174

Complaint Statistics

Resolved 7
Avg. Amount $ 1,204
Avg. Complaint Duration 5 days
Avg. Response Time 1 day

Review this casino

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Player rating
4.9/10 37 reviews

Top reviews from our players

- Good platform and design
- I have no problems withdrawing the no deposit bonus
- Good support
- Large number of providers and games

- It took about 2 days to verify my account and process my first withdraw. But I think it's average

FOR players with addicted super fast cashout this casino Trully not recommended. Be careful before register with casino learn about the terms casino but sometimes what we see at the forum review about casino in his casino terms is differences, for example yesterday I made withdraw to my neteller acc as deposit same method with boaboa casino,& directly I send any documents needed including selfie photo with my passport for speed up cashout as told support this casino. But till to day never receive its, as you see review with this forum.

Withdrawal Times

EWallets: 0-24 hours, it should beat least to day receive my money, I'm so curiously why I didn't get receive my money even for speed up this cashout I already send all valid docs, then 3 hours ago I chat with support she told me the frame time withdraw is 0-24 hours working day, its mean the financial department working from 10:00 until 18:00 GMT+3. lt's mean for a day working for 8 hours......not including saturday & monday is public holiday. Sooo the resume 0-24 hours frame time withdraw is on working day...... Sooooo this casino especially finance dept this casino working a day only 8 hours.....so if frame time withdraw this casino 0-24hour working day it could be 1-3 days waiting super duper crazy the longest withdraw. But why in this forum this casino give explaint 0--24 hours frame time only in fact this casino undercover with frame time 0-24 hours working day not including saturday and monday as public holiday....its mean we must wait until 1-3 days for receive money......what a staling tactic this casino......its only old song in order player lost patience for cancel pending withdraw ....play again and Lost money LOL what old song tactic casino.

I write this my experienced with this casino cuz waiting until 24 hours my withdraw still pending....Okay for players love super fast cashout this casino not recommended, find another casino with super fast cashout there are many casinos like video slots, direct nv group etc......

Dear valued customer, Thank you for taking your time to write a review of our Casino. Could you please clarify your login at our website so we can check your account and provide with the detailed answer? Best regards, Administration of BoaBoa Casino

user avatar

The games and the platform itself is ok. had some nice winnings.

So im waiting on 7500 euro cashout. First they paid me 1000 euro. then a week after they paid me another 1000 euro.
Now they ask me to split the rest of the withdrawals in pieces of 300 euro. At this rate its going to take like forever to get all the withdrawals. They give me a withdrawal schedule but they dont even follow it. I constanly have to go in chat and ask them if they can please send my my withdrawals. Its getting really frustrating. And i want all my withdrawals now.

Dear valued customer, First of all let us congratulate on your winnings and thank you for writing your review. Also, we would like to remind you that by creating an account at out projects you accept all the Terms and Conditions and agree to follow them. In accordance with paragraphs 6.13 “The casino administration reserves the right to make payments according to individual schedule, set the minimum and maximum amount per one transaction and the time for this transaction, which may differ depending on the method of withdrawal, your account level or other relevant factors.” and 6.12 “The withdrawal is carried according to monthly withdrawal limits taking into the consideration the status of the player on the site.” If you have any additional questions, please, do not hesitate to contact our Live Chat and we will be happy to help you. Best regards, Administration of BoaBoa Casino

user avatar

The platform itself is good and lots of my favourite games are there.

Be careful when you play high stakes. Even I reached the highest VIP level at that casino they are processing only 1.000€ per week. I wanted to withdraw 2.000€ and I have been told that I have to wait a week. For me an absolute nogo.

Nothing to be honest, the games were working at least, support was fast but not of any help.

You will never get a bonus just by deposit. You have to ask for it in the chat. In case you played with your deposit before asking for your bonus you will not get it. Support agent said this is a "decision make by administration".
Support agents close the chats when you ask questions about their business behavior. Ridiculous casino. Better avoid.

Dear valued client, Thank you for taking your time to write your review of our website! We would like to ask you to provide your username so we can provide a detailed answer using information from your account. Looking forward to your reply! Best regards, BoaBoa Administration

user avatar

I opened an account at boaboa in April this year because they were the only site apart from videslots where I could still play playngo slots which 2 weeks later became restricted. They still have alot of software providers to choose from and play like quickspin and betsoft which is good.

The welcome bonus is good because you get 100% deposit bonus as well as 200 free spins

Minimum deposit is only €10

Livechat is 24/7

The 200 free spins from welcome bonus is not given all in one go. instead you are given 20 freespins for the next 10 days

A minimum deposit is €20 is required to claim any deposit bonus

Live chat cannot credit any bonuses because it is managed by the promo department so u need to contact the promo team which is only avail at certain times

I deposited €10 1st time at boaboa not realizing that €20 was needed to claim the welcome bonus so I deposited another €10 abt 5min later and went to live chat hoping to get a bonus or sum free spins as I had missed out on the welcome bonus.. I was told that I could no longer claim the welcome bonus as a deposit had now been made but if I deposit another €20 I could get a small bonus.... no thanx!!

I was told that if I deposited a few more times here I would be given a free bonus.... made 2 more deposits and went to chat only to be told the same thing again.. I asked how much more do I need to deposit to get a free bonus.. CH said they couldnt give me a specific number but just know that only a few more deposits is needed

After that answer I knew that what I needed to do was to stop playing at boaboa casino coz they are the stingiest casino around..

Dear client, Thank you for the review provided, we highly appreciate your opinion. There is no restriction in crediting bonuses from the agents' side unless you are requesting a loyalty bonus (such as in your case), which is being reviewed and credited by managers. To our regret, shift managers available only during business hours and you were kindly asked to contact us at the specified time. The minimum deposit amount required to receive a bonus is 20 EUR, this amount should remain in the account and the spins are being credited during 10 days after the bonus has been credited, 20 free spins per 24 hours. You are welcome to check the bonus Terms and Conditions available for our customers on the promotions page. Thank you for choosing our casino and do not hesitate to contact via email [email protected], if you have any additional questions. Best regards, BoaBoa.

user avatar

- Wide variety of game provider
- Friendly design
- And most importantly fast graphics and stable games.

- Live-chat is very slow and often inaccessible.
- Verification process is painful: Tow days after requesting withdrawal and submitting my docs I got e-mail from KYC guys asking me to provide a selfie of me holding id/pass, which I did.
One day later They sent another e-mail asking for full transactions history of my Skrill wallet for last 3 months. I sent that as well, (You see the patter here, don't you?). I hope that will be the last request from them, otherwise I will remain suspicious about their motive.

Nice casino that's easy to navigate and play at. I enjoy the selection of slot games and never had any problems here.

Unfortunately live chat can be very slow at times and if wanting to claim bonuses you need to go onto live chat. Also quite a few slots that don't count towards wagering with bonus funds (some that expect on most casinos but some unexpected ones on here).

Dear client, Thank you a lot for your positive review. We really appreciate your opinion. We would like to inform you that at the moment we are working on improving our Live Chat and Support system and in the nearest future we will be able to provide the best service for our clients. Thank you for choosing our casino and do not hesitate to contact via email suppor­[email protected] if you have any additional questions. Best regards, BoaboaCasino.

user avatar
Inactive user
1/10

At first impact I thought it was a serious and very powerful casino, but the games crash and disconnected. The only thing I liked is the wide offer of game providers, nothing else is saved on this site. Rude customer support even after the mistake made they repeat the same phrases endlessly

Today I joined this casino, I ask how the bonus is released, the chat operator told me that it is released automatically after the first deposit, as soon as I made the deposit I can not find the bonus in my gaming account. I ask for clarifications and the operator changes the version of the facts, stating that it takes tomorrow because there is no casino administrator! I told him that could warn before and not after me informed otherwise, because it is clearly incorrect let me know incorrect information. Found myself the operator who does not answer any of my questions repeating the same sentences copy and paste I felt stupid and I closed the chat.

With my unfortunate misadventure I decide to play without a welcome bonus because the operator imposes it, I played bet 0.20 cents in a very famous Amatic game and the € 30 deposit vanishes in record time, 20 minutes! In 20 minutes I found myself without money, no welcome bonus, and very angry at the false information of the chat Now I'm waiting for the welcome bonus that should already be on the game account, but inexplicably it takes the presence of the casino administrator.

I've never seen anything like this in 10 years of experience, why not bring it back to the terms and conditions of the welcome bonus? do you want to deposit players without having the chance to double the first welcome bonus? So what's this welcome? It is clearly a well served!

Dear valued customer, Thank you for taking your time to write the review of our Casino. We regret that you did not get lucky and didn’t hitch a jackpot. As it is stated in the T&C the bonus for the first deposit can be claimed and credited during 48 hours after depositing. So the bonus for your first deposit was credited in full amount of 100% and 200 free spins in slot Eastern Goddesses by the RedRake provider. Also, we would like to draw the attention to the fact that in the slot mentioned earlier spins have the cost of the coins, where 100 gaming coins equal 0.10 EUR. We are sorry for the misunderstanding which has appeared during the chats and want you to know that your opinion is very important for us. Also we are constantly working on improving the site and the live chat. Best regards, Administration of BoaBoa Casino

user avatar

It is really new casino! I have found it on askgamblers. Despite the fact that the casino is quite new, I would like to say, that this is one of the best Casinos i’ve ever played, with really extraordinary design, but with good functionality that help to orient the site quickly. These colors, nice penguins on the beach and the warm sun looks really funny. Many thanks to the designer!:)
The second thing that I appreciate, is the quickly withdrawals. I really like, if the casino have not only a good service but also withdrawals are processed efficiently and quickly! In addition, there is a large selection of payment systems for both withdrawal and deposit. This is very encouraging!
However I recommend this casino! I will continue to play this casino! I think BoaBoa can be my favorite place for hanging out!!!

Only one thing requires attention and improvement! German Version of the Web-Site! There are some not translated places and the terms and conditions are not good enough, so i should read english version, because it is newer and better one!

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