AskGamblers Quick Overview
Editor’s View
The smooth and modern design and outstanding visuals of BetChain Casino are something everyone will enjoy. The bonuses and promotions are highlighted and up for grabs. The website offers something for everyone, from slots and jackpot games to poker, roulette, and live casino games, so it’s just a matter of preference.
- Accepts crypto
- Diverse offer of casino games
- 24/7 live chat support
- Certificate of Trust
- Several country restrictions
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BetChain Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About BetChain Casino
BetChain is an online casino that offers a large number of cryptocurrency payment options to players. Over the years, the casino has shown commitment to its players, providing them with tons of games to enjoy and an overall smooth gaming experience, earning them our Certificate of Trust.
The casino is owned and operated by Dama N.V. It has a Curacao gambling licence that allows the operator access to many jurisdictions worldwide.
Registration to BetChain takes a few minutes as you need to enter personal information and your phone number to get things rolling. You can choose to receive promotion offers from the casino, but once you sign in, you become eligible for the generous welcome bonus package. Choose English or German to display contents on the website, and you’re all set.
But before you start, read our expert review to learn more about this online casino and have all the information before you sign up.
- E-Wallets 0-1 hours
- Bank Transfers 3-5 days
- Card Payments 24-72 hours
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at BetChain Casino
As one of the casinos that accept crypto BetChain comes with various payment methods for players. As expected, you can select Bitcoin, Bitcoin Cash and Ethereum, but there are also Litecoin, Dogecoin and Tether.
The casino offers more than just cryptocurrency options. You can use credit cards, iDebit, ecoPayz and several e-wallets as your preferred deposit and withdrawal methods. The minimum deposit is €10, and the minimum withdrawal is €20 or equivalent. The maximum you can withdraw depends on the payment method you choose.
Always use the same payment option for deposits and withdrawals to shorten the processing period and prevent potential hiccups. The average withdrawal processing time is 24 hours, with the exception of bank transfers, which last up to 3 business days.
Games at BetChain Casino
With over 8,000 games, BetChain is one of the leading operators if you’re looking for variety. The casino features thousands of slots, approximately 1,500 jackpot games and over 500 table games, available in fun mode.
Because there are a lot of casino games, they are placed in different categories. First, you can choose your favourite providers and all the big names are included: Betsoft Gaming, Wazdan, Play’n GO, etc. If you click Games Collections, you’ll find different releases sorted according to themes - St. Patrick’s games, Western, Egypt, etc.
Whether you prefer progressive jackpot games or classic and modern video slots focusing on interactive gameplay, you’ll find it all at BetChain. Stepping away from slots, you’ll find many table games that include classics such as baccarat, blackjack, and roulette. Different versions of video poker and lottery are also available.
Participate in the casino’s VIP program to earn weekly benefits and rewards such as cashback, Free Spins and other valuable prizes. And don’t forget to check their tournaments or live casino games if you’re looking for extra excitement.
BetChain Casino’s Commitment to Responsible Gambling
BetChain online casino has responsible gambling options players can activate to keep their spending in check. Go to your account and set limits on deposits, losses and wagers in the “Personal Limits” section. While the limits can be changed at any point, the increase will occur after email confirmation to prevent rash decisions.
The limits can be set for one day, week or month. Remember that the loss limit is based on the initial deposit, not winnings attributed to the deposited amount.
For players who want to take a break, BetChain offers a cooling-off. Activate it for a week, a month, three, or six months and retain access to your account if you want to withdraw money. Go a step further, and you can activate self-exclusion, which can last up to a year and prevent you from accessing the casino, depositing, and withdrawing money.
The operator lists several organisations that help gamblers and urges players to seek help if they need it. You can only register to BetChain if you’re 18 or older, and the casino has the right to check your identity at any point.
Customer Support at BetChain Casino
BetChain has high-quality customer service, which you can access in several ways. Their live chat is available 24/7 with the icon at the bottom left corner, under the side menu.
Once you open the chat, enter your name and email address to activate it. You don’t have to be registered at the casino to talk to customer service, so if you’re struggling with registration or have any questions, you can contact them at any point.
At first, the casino will connect you to a chatbot, and you’ll select your preferred language. If you can’t find what you’re looking for after going through short bot answers, you can always ask for an agent, and the casino will transfer you immediately. We tested their live chat, and it works well - you won’t wait long, and the agents are attentive and friendly. Remember to rate your experience in a short survey once you close the chat.
Outside the live chat, you can always send an email. Although slightly slower, you can expect an answer from the casino with further instructions on what to do.
Complaints
Read the complaints other players have left for BetChain Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Fun games. They have Single-Deck Blackjack, though with constrictive rules--e.g. can't double on any two cards (only 10 or 11). Deposits are fast.
Multiple times when I am "up" the casino will make cashouts hard--e.g. upload verification, etc. They once forfeited $400 in winnings because I hadn't "turned over" my $4 in free spin bonus. Customer service is rude, and seems to be in on the scam. I currently have a complaint in with AskGamblers about this casino. Really, fool me once, shame on you...fool me twice, shame on me. I should have just moved on after the first hiccup with these guys. Guess that's my bad.
Hi, Thank you for posting your review. Please would you email [email protected] with your account information? I've never heard of us forfeiting winnings with a bonus, since the winnings become cashable once you meet the wagering requirements of the bonus. I will look into our livechat transcripts once you send me your account information. Once we receive your ID for verification the 1st time, it's never requested again, so I am unsure of what the "etc" is you are referring to that make cashouts difficult. The only thing that holds up a cashout after verification, that I know of, is duplicate accounts. I look forward to receiving your info. Best, Brian
I've been playing at Betchain for a few years now. In the beginning, the withdrawals took longer than I preferred, but they've definitely become much quicker over the last year. I appreciate that very much. I enjoy their weekly, and monthly bonuses, as well as the lower betting increments on Amatic games. Overall, I've enjoyed a good winning percentage at Betchain.
Recently, they reached out via email, to inquire about what their VIP players would like to be "gifted" for their birthdays. I was delighted to receive a generous birthday bonus, and played all day today. Given the current price of bitcoin, my playing has been minimal, at best. My goal was to just be able to play as long as possible, and ideally meet my playthrough, so I kept my bet very low all day. So, imagine my surprise, when I cashed out 1 btc. They approved it within minutes, and I have to say...this goes on record, as the BEST BIRTHDAY GIFT EVER. Thank you so much guys...from the bottom of my heart. Truly.
I would love to see you guys add Aztec Secret to your Amatic games. It's a personal favorite of mine. I would also love it if you guys would allow smaller bets on Pragmatic games.
Hi, Happy Birthday!!!!!! Thanks very much for taking the time to post your review. I am very happy you enjoy playing and winning! I am excited to tell you we have added Aztec Secret to our catalog of over 1,000 games. I'll check with our programmers to see what settings can be changed by Pragmatic Games. Please don't hesitate to let us know if there is ever anything we can do, [email protected] Best, Brian
The platform is excellent. Games are great. Support is good. Will play here as long as my withdraw is handled well.
I did not know that withdrawing would require documentation. I thought my withdraw would be instant and it is not.
Hi, Thank you for posting your review. I am glad you enjoy playing at BetChain. Unfortunately, we require documentation to confirm you are at least 18 years old. Congratulations on your win! Best, Brian
Betchain is now one of the top trusted casinos on my list. I don't know about other players but always get a vibe and feel from what an online gaming offers. Some may feel a little sketchy others may feel like they're the real deal. Betchain is no doubt the Real deal here.
I've deposited so much and would sometimes never come up with anything, nonetheless it doesn't make me feel indifferent towards the site. Payback during plays even out I've notice and it's absolutely fair. There are other online gaming that's completely just absurd when it comes to payback. I've gone weeks with no winnings on betchain but once in a blue moon I have the really lucky days and a couple of grand makes up for not feeling cheated the whole time I've been playing. Definitely worth the try and their new games stay updated so stay away from the online gaming that don't. Have the newest games and software is my suggestion.
Each month Vip members get back cash back bonuses as well and every Friday your issued free spins regardless of whether your deposited that week or not. They seem like a very quiet casino but doing business the right way.
Bonuses cannot be requested. Only automatic, no matter how much you've deposited on a given day.
HI Tmset! Thanks so much for your review. I am happy to hear you enjoy playing at BetChain. Please don't hesitate to contact our 24/7 live support or [email protected] with any questions and to request bonuses. We definitely credit a lot of bonuses upon request in addition to our regular promotions. Thank you, again, Brian
I had heaps of problems with this site and I hadn’t, deposited a dime, login errors, password lockouts and errors trying to deposit money in my account.
Hi Kristina, I am very sorry to hear this. Please would you contact [email protected] with your account information and we can research what's going on? Best, Brian
So i am writing this for other future players.
Withdrawal finally got accepted and I can see it on the blockchain. If you win you MUST upload documentation even for bitcoins. Support is OK, but you need to write and ask to solve your problem manually. As when a withdraw gets discarded you don't get no emails regarding why and what you need to do. Casino it self is good only for bitcoin casino it is a pain in the ass when you need documentation and withdrawals are not made automatically... Giving 6 stars for this casino. Previous ratings if possible can be deleted by mod as I simply could't find how to reply so I created double reviews. Thank you all sorted out.
Hi, Congratulations on your win! I realize uploading documentation is inconvenient and I apologize for the necessity. I am glad you enjoy playing with us. Best, Brian
Fast deposits and fast cashout. Amazing loyalty perks. Friday free spins.
Simple and easy navigate platform. Live chat willing to help and quick response. One of my favorite casinos.
None so far. Been an active member and will continue to be one.
Hi, Thank you very much for taking the time to write your great review! I am happy to hear you enjoy playing with us at BetChain. Please don't hesitate to let us know if there is ever anything we can do to ensure you're having a fabulous experience. Best, Brian
Very large selection of games, great bonuses for people who like to "grind" the time out like me. Depends on the deposit amounts, if I have a smaller amount I tend to go with the bonuses. The overall speed and functionality of the site, I'd say I'm very pleased! I have made multiple deposits on this site, I have cashed out once .175 Btc but I managed to put a bit back in.
I have spoke to two different support agents, Support Agent and Support Agent 1. Support Agent doesn't seem to provide very good customer service. I have made a deposit of .109 btc the blockchain shows there is 118 conformations (only need +6 to "confirm" the deposit ). And now when my balance reaches 6btc+ I cannot withdrawal because of my deposit pending.
I have screenshots of all this. Hopefully it will get sorted out soon but only time will tell. I would like to withdrawal a portion of my balance and continue to play, but I am not playing anymore until I get this resolved. I've never seen this happen before. My wallet also shows 0.000000 Btc with the History, showing I sent to the deposit address from betchain (my personal address they give me). The addresses are the same. So they have received my deposit, sum 20 hours ago.
HI Daniel, Thank you for your review. I am happy you are enjoying playing here at BetChain. We checked with Cubits and they have confirmed your deposit and it is now confirmed in your account, I apologize for the delay. Congratulations on your nice win!!! Please don't hesitate to contact me at [email protected] with any questions. Again, Congrats!!!
Games are great and can't complain about the customer service most of the time. The games run great and I never have a problem with them ever.
I requested a cash out on 11000 dollars and got 5 of it right away I can't complain on that. They told me that the manager has to approve the rest of it, they tell me to upload my ID and I do that. I get an email saying "congratulations your betchain profile is now fully verified, this morning monday morning I ask about my withdrawal. Then I'm told that I need to upload a selfie with my ID still not verified so I ask again and then I have to upload a screen shot of my bitcoin wallet. Why drag it out why would you not tell me that when you told me that you needed a selfie. So I send all of it in and I work nights so I layed down a little while got up around to and asked about my money again. And it hadn't even been touched until I asked about it then it all of a sudden not approved. They need a better quality. I don't know it just feels so drug out to me. Why did you not tell me everything you needed from the get go and then check it first thing monday morning and get my other money to me. Not make me wait three days and then drag me along for a whole other day.
That being said I would never tell nobody not to play here they are a great casino all and all. I just think that if your gonna have to go through this process with cashout of over a certain amount then you need to be told ahead of time. Not say your cashouts are instant because three days is not instant especially if I win 11 bitcoin and 1000 dollars a BTC and then when you give me my withdrawal finally and if the bitcoin price has dropped then your gonna wanna give me my 11 BTC at that price so I lose money in the long run how fair is that?
HI Melinda, Congratulations on your big win here at BetChain! Your 1st withdrawal of 5 BTC was processed on January 21st and after additional verification by our live chat agents, your 2nd withdrawal of 5 BTC was processed approximately 2 days later. That's awesome!!! All from a deposit of approximately 0.5 BTC. Congrats, again!!!!! Bitcoin keeps going up, so your 10 BTC is worth even more!!!! Very exciting! Thanks for playing at BetChain and please don't hesitate to contact me at [email protected] anytime!
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Quick deposits to play a great variety of games, including live dealer depending on your location. And quick payouts should you be fortunate enough to have that result.
I would suggest that just for fun, log out of the website and play Amatic's Wild 7s. It will only allow 10 to 15 spins before it times out. Then log back in and try the same game for real money and formulate your own opinion. Good luck.