Customer Support lying and delaying withdrawals on purpose

Hello! I registered a couple of days ago, was looking for new casinos for myself with a good welcome bonus, well, and chose this casino, because of the high ratings and reviews. After registration, I made the first deposit to get the bonus, but alas, nothing was credited automatically, I tried to write in the online chat, to the support mail, waited a couple of hours, no one even answered, as if no one was there and the site was abandoned. Well, I could not resist and started playing at the expense of my deposit, won a little, uploaded all the necessary documents, filled in personal data on the account and made a withdrawal request. In the chat a couple of times a day, if you manage to catch the same operator Jasmin Thompson, I wrote to her, what's the matter, check the documents and confirmation of payment, I see in the verification section all the documents were accepted, but the payment is hanging and awaiting confirmation. Maybe I don't understand something, but there can't be such long withdrawals for cryptocurrency in 2025. You even have a description about 6-8 hours for cryptocurrency. I'm afraid that the process won't drag on for too long, I liked the casino, the payout is good, but in terms of support and payout speed, I'm disappointed so far.

I made withdrawal request 15.8. 2024. After 5 days it's still not being processed. It's not my first withdrawal via Mifinity, other methods like bank card I used to withdraw too. This withdrawal I requested via Mifinity because I deposited via Mifinity last time and from this deposit I won. I deposited 30 and recieved 100%bonus. Bonus has 40 x wagering which I did and after finishing wagering of bonus I continued to play. Then I reached point where I decided to withdraw my money. 2500eur. It's maximum of withdrawal limit to one transaction via Mifinity. And from that time I am waiting and reading still same assurances from vip manager.

I have a problem with the withdrawal of winnings in this casino. The fact is that on July 12 I won 4.22 LTC and from that moment the difficulties began. I sent my driver's license for verification, address confirmation, and a selfie with my license. In my account, all my documents are approved and confirmed. I also received an email that the account was fully verified, but for some reason, they refused to withdraw money to me. I don't understand what's the matter and really want to figure out this problem.

Betchain is supposed to be a fast withdrawal casino. I beg to differ. I Sent my documents in and made a withdrawal and keep contacting support but they just keep saying I need to wait. No reason for it to take this long!! Ive contacted support numerous times and they just say the same thing. No response last time!!! Please verify my account and withdraw my winnings please.

Dear all good day,
This is one of my favorite casinos but I have requested withdrawal of 1500,00 euros on 14.04. So far the withdrawal has not been approved and still has status "pending". After emailing and chatting with customer service from the casino I was first informed that the delay was due to heavy payouts but all my other withdrawals were finished in 1-3 days.. I honestly don't know what to believe and would like to receive my withdrawal asap.

Thank you for the support.

Hello! I played this casino 18.12.2020 , this was the second welcome bonus. I got winnings, a 1900e withdrawal. I uploaded all the documents, and then they asked one more document that day, the extra pdf from skrill account and I sent it and they accepted it. Now i Have waited this withdrawal 2 weeks, and They are not going to pay my winnings.

On email, they just say " Dear Friend,

Your issue has been transferred to our financial department,
we will let you know via email as soon as we have enough information regarding your case.

Best regards,
Casino Support Team"

And on live chat, they just keep me waiting without reason!

Could you help me with this case?

About a week ago I deposited and played at Betchain casino with their introductory offer, after getting through their confusing forms and rude chat, I played Casanova. I basically started winning from the start without losing the deposited amount with .001 BTC bets. Eventually, I hit what can be called the jackpot during the free spins, the wild symbols filled the screen and awarded me $10000. I kept playing to fulfill the withdrawal requirements resulting in a balance/withdrawal of 1.35086092 BTC.

My deposit was .1294~BTC.

I took screenshots of the winnings, bets, and withdrawal after and posted them on their bitcointalk thread here:
https://bitcointalk.org/index.php?topic=486491.msg54689909#msg54689909

And also opened a scam accusation thread here:
https://bitcointalk.org/index.php?topic=5257873.msg54678193#msg54678193

These are the screenshots I took in regards to the slot wins, bets history, withdrawal history, etc:
https://i.gyazo.com/57374b9a9ec6566c707eec8593fb027e.jpg
https://i.gyazo.com/386b2360087d7feb2208684e91993556.png
https://i.gyazo.com/5ed26d3b9c4d925c5a8759bb4c7aa3f9.png
https://i.gyazo.com/237b367f6fb33d73f4dd950c5961ac3e.png
https://i.gyazo.com/839ea6fe5d743b901aaf376dbab3af25.png


After I received an email asking to confirm the withdrawal I went to sleep (filled with joy) only to wake up to see they emailed me an hour after the I confirmed the withdrawal claiming that I multiaccounted. I was enraged and I did respond/contact a bit rudely since they would only repeat themselves and claim administration will not approve my winnings despite offering to complete a KYC to prove my identity.

In the bitcoin talk thread, the admin (i assume) claims I used similar IPs to create more than one account never offering proof and replying the same thing until he started claiming the fact that I took screenshots to post as my proof was clear evidence that supports their claims. I am not making that up. A few users shared on there that they experience similar situations and others were baffled at their responses and lack of proof.

They ended up telling me they removed my winnings but left me my original deposit, that I can play but no bonuses will be credited. I withdrew my deposit in fear of them stealing everything but I am still fighting for the remaining ‭1.22146092‬ BTC and the 600 spins I won for the SpinFest competition (I got first place).

I have contacted another trusted site staff, PrimeDice, and they informed me that BetChain has recently been doing this to anyone winning large amounts.

Please assist me so I can receive the winnings I won ‭1.22146092‬BTC after taking my deposit and the 600 spins. This is practically a life-changing amount of money.