What's new
What's new

BetChain Casino - Customer Support lying and delaying withdrawals on purpose


Complaint Info

Disputed casino

BetChain Casino


€ 450

Inactive user
Posted on August 15, 2022

Hello there, I was playing with BetChain for a couple of months and always lost money, this time I won a small amount of 600€ and cash out 450€. The withdrawal was delayed and I asked the support the next day, it was a male and female and both of them told me to wait for 48h and 72h.

One of the support workers told me "their is nmo withdrawals at the weekend and i should wait til monday evening please" , I read last night (sunday 14.08.2022) that they process payments 24/7 so wow first lie from a support worker on a casino site that calls them Legit and trusted ?!

Today I asked again cause I can't wait anymore but this time another worker called "babbs" told me I need to verify myself that's why it's delayed, I didnt recieved an email and the support didnt tell me that at first either.

I made my verification today, I want this to be processed honestly and asap cause this casino is shady and got wrong priorities!

I don't believe in receiving my money at all.

Thanks for the help.

Posted on August 16, 2022

Hi Jonas9604,

As per our email to you, we have closed your accounts as you breached our casino terms and conditions by having multiple accounts. This was concluded after reviewing your accounts and details

We have sent an email in regards to this and confirmed that we will refund your deposits accordingly.

However, since then you have come on the LiveChat system several times with extremely vulgar language and threats to the staff and casino.

You have also stated that you are using VPN's and also insinuated that the information you had registered with and provided to us may not be authentic - note this information was volunteered by you.

You have also threatened all chat staff with vulgarity and death threats together with threats of DDOS attacks on the casinos.

Based on our review and the further information you had provided, we confirm our decision to lock your accounts and will not accept any new accounts from you.

BetChain Support Team

Posted on August 16, 2022

Dear BetChain Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Inactive user
Posted on August 16, 2022


they will try as hard as they can to NOT pay out your money in the hope you placed wrong details in the account , but they know very well that most BTC players wanna stay anonymous and thats what they seek for.
They scammed alot of humans and hide behind their T&C somewhere in curacao south america , they are shady scammers that DONT want you to get any money from them EVEN if won it fair and square.

You can deposti 10000 times without verification but u wanna withdraw one time and they seek any reason to stop it or delay it for days cause as everyone knows in the internet BETCHAIN are SHADY DISGRACEFULL SCAMMERS
The management should get punishes 1700"style where thiefs got punished hard.

I will DDOS them and make their company life a lil bit harder for them, i lost 450€ they gonna loose the at least 10x more.

I wish everyone that works at betchain bad luck cause i got lied to several times and the only thing this casino does is scamming money.

Posted on August 16, 2022

Hi AG,

We had reviewed the account when a duplicate account was found linked to the players account.

Upon further review, we asked players documents which looked like they may have been manipulated. We then called for further information after which the player started the barrage of insults, death threats and vulgarity on all casino staff.

Excerpt of one of the chats:

< chat got removed due to the vulgar and sensitive content >

The player has been terrorizing the staff with such comments and also stated that he is not in Germany as his documents and registration stated.

He then went onto chat and used multiple locations such as Spain, Russia, etc. stating that he is not in Germany.

He also stated that the he did not know the address that was linked to him however he used it on one of the chats when he was threatening the staff.

Based on all this, we have agreed to close all his accounts and ban him from BetChain casino. We are in the process of returning the deposits made as token of good faith and closing the account.

This is our final decision on the matter.


Inactive user
Posted on August 16, 2022

This is so aggravating to see how a company that calls them the best bitcoin casino acts like this ?

I never said anything like this to them , what the actual < removed > is going on here you see this guys ?

Betchain i gonna go to a lawyer with that and will seek on the internet for other victims to file out an class action against your company , while im doing this i make the DDOS threats real and they are the ONLY threats i made with them, i stayed calm all the time even while getting lied to clearly by the support workers .

Betchain you scammed alot of people but with me you made a big mistake , you will hear from me the whole rest of 2022.

Inactive user
Posted on August 16, 2022

They dont gonna refund ANYTHING they told me just before i was banned " the bank team gonna process your cashout within the next 2 hrs" but what rellay happened is they closed my account in 2 minutes .

Betchain will never pay anything , you scammed so many people its outrageous that u still can operate in the EU!
But maybe after im done with you guys and shine a light on your shady business tactics you get regulations within the EU, i will file out a detailed report about your second company and zypern and send it to the BAFIN that regulates money businesses in the EU, u will regret this!

Posted on August 16, 2022

We would like to remind both sides that using offensive language or any other form of activity which could be classified as verbal aggression is considered a severe violation of the AGCCS Terms and Guidelines.

Therefore the part of chat transcript posted by the casino has been removed, and our team is still awaiting the evidence from the casino. Please, send the required information as well as chat transcript in question to suppor­t@a­skg­amb­ler­s.coml

Thanks for your cooperation.

Inactive user
Posted on August 17, 2022

They talk about refunding etc. but never pay a single penny only take money.
The priorities of betchain are get so much money as possible and if someone really wins something keep him the best way possible from getting his withdrawal.
The customer support are pathetic liars , everyone tells something different.
How can a casino say " yes you get cashout in 2hrs but disbale my account after 2minutes this statement was made.

This casino is a criminal casino, casinos are mostly shady and known for being unfair but Betchain.com is the most shady and criminal online casino in the whole EU.

Posted on August 17, 2022

Hi AG,

As discussed, our decision has been made and we consider the matter final.
All the chats, threats and vulgar language as well as the added information provided by the player stating that VPN's were used and that his details that he had registered with vs. the details he provided us may not be not authentic is further reason for us closing and confiscating the funds accordingly.


BetChain Team

Inactive user
Posted on August 17, 2022

You guys twist and lie in any possible way , outrageous that you not in prison for the criminal activities you do , betchain.com scammed my money not confiscating it .
Yesterday they again said they gonna refund deposits etc. just in hope for this complaint to get closed so they dont have to deal with it anymore and stay in a good light , but betchain you wont come out this situatiuon easyily like i said you guys gonna regret this and i will let you guys pay more than you scammed me !

Dont fall for their lies guys , betchain is a bunch of criminals that hides somewhere in curacao , they got a limited here in Europe to do their shady scammy casino business fellig safe cause the real company sits in curacao .
I was upset with them and saw through everything they tried to manipulate me, after that they told me they gonna pay me out and just locked my account .

Just imagine guys how this casino acts towards their players , they lost more players then playing there thats why they are so greedy and try to hold onto every single penny thats on their website.

Dont get scammed by betchain.com guys they gonna steal your money 101%