BetChain Casino - The problem with withdrawing money

Good day Melaniekrieg,

Congratulations on your fantastic WIN!

We have since received your documents and reviewed and approved it however you will need to login and withdraw the funds accordingly.
Once the withdrawal has been made, our Banking Team will process the funds accordingly to you.

Congratulations again - that was definitely some fantastic luck!

regards

BetChain Team

Hello. Well, thank you so much for the answer, I am very glad that my problem has been solved! Many thanks to the AskGamblers website!

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Good day Melanie,

I hope that you are well.

Kindly note that our Risk Team has emailed you and are awaiting your feedback and the last document before they can finalize your account.
Kindly advise if you have received the email and have responded as yet as we do not have this information on our side.

regards
BetChain Team

Hello. I know, I got your e-mail. Nevertheless, I would like to note that I consider such demands dishonest. I have already sent you all the documents, and my account has been confirmed. I do not know why you have such a policy toward players. What guarantees are there that this will be the last document that you will require from me? Or will you just drag out the time indefinitely?

Good day Melaniekrieg,

Thank you for your message.
Please understand that this is the last document that has been requested.

We do ask for these documents to make sure that we have the correct details for verification and protect our valued players.
Please do get this document back to us as urgent so we may be able to finalize the withdrawal for you accordingly.

Again, this is only requested once to confirm our players details so future play and withdrawals are not delayed.

regards
BetChain Support Team

Hello. Thanks for the reply. However, I don't quite understand why I should send you another document proving my identity if you have already confirmed my account? I have already sent you a driver's license, proof of address, and a selfie with my license. My documents are approved in my account (I sent a screen that confirms this). Why are you asking me to send you another photo? According to the initial requirement, I have already sent you all the documents. Why do you keep demanding something else?

Good day Melanie,

Based on the changes in the online environment, we have taken extra precautions to safe-guard our valued players and their play.

To keep inline with all the changes, we do require the final document from you in order to finalize the review of your account.
Without this document, we will not be able to assist further as all accounts must be verified before the withdrawal can be processed.

Please contact us directly should you have any further queries.

regards
BetChain Support team

Dear @MelanieKrieg,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the BetChain Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.