Page 2 – Player Reviews for BaoCasino
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Review This Casino
Share your thoughts with other playersTop Reviews From Our Players
Dear CYBRUN, We really appreciate your review of our casino! It is really important that you like our support team. We wish you the best of luck ahead, and we are sure that you will get only great experience and amazing offers in the casino. Sincerely wish you the best of luck and a lot of winnings! Best regards, BAO Casino
- Deposits are fast
- Live chat is fast to respond
- Withdrawals all happen within the space of an hour in my experience
- Website is nice looking overall
- When your withdrawal is denied for any reason, you're not told the reason until you visit live chat, making the process more tedious. Would be nice to know the reason in the email
- High fees for withdrawal to bank
- Game variety is tiny when you use crypto compared to fiat
- Support staff copy and paste a lot, responses are very lacklustre when issues arise. You will get an answer eventually, but it can be like pulling teeth sometimes
Dear RLDOWLING03, Glad that see that you liked our casino and found positive aspects. We appreciate that you took the time to share your impressions with us, both good and bad. We always try to be the best for our visitors, so your feedback is very valuable. The desire of players to withdraw funds as quickly as possible is quite understandable, but in some cases there may be delays namely when verification is required or payment could be processed due to payment provider's side. In such cases we will immediately notify the players. However, since you contacted us after unsuccessful withdrawal processing, the email was still not sent, as it takes some time. With regard to the commission for withdrawal, it is not charged from our side, and only exists for bank transfers. A fee may be charged by the intermediary banks. All this is clearly indicated in the corresponding tab, and the players can familiarize with it at any time. Although you did not like the variety of cryptocurrencies games, we try to provide a sufficient number of games so that every player will find a favorite game to play. We wish you great victories and all the best!
Transparent, fast website. Very kind and helpful, last but not least fast customer service. I think the bonus system is also very good, sympathetic. I got my prize, it arrived. :)
I do not give 10 stars because as long as the money waiting to be paid is Pending, no new payment can be initiated. Regardless, two days have already elapsed between the initiation of the two payments.
By the way, askgamblers are misrepresented here as Pending Time because it’s 0-24h here, but 0-48h anyway.
Dear ALTER87, Thank you for the nice words. We are very pleased to hear that we managed to please you with the bonus system and service. We try to process withdrawals as quickly as possible. In most cases, payouts are made within the first 24 hours, but sometimes, depending on the workload of the responsible departments, it takes longer. It is worth noting that if additional verification is not required, the withdrawal of funds is processed faster. Payments are also processed in accordance with to the limits which are available to the player. Therefore, the processing time for the first withdrawal may take longer than the subsequent ones. From all our team we wishing you all the good things. In case you will need any further assistance we will be glad to help you anytime. Best regards, BAO Casino team
Bao is one of the best casinos I've played. I play at night and their dark design works great for me.
- Good selection of games.
- Fast deposits and withdrawals (very nice fact).
- I like design very much.
The support team could answer faster. Sometimes the website is slow. I would like more bonuses. And the wagering requirement for the bonus is very high.
Dear PROMEX, We are pleased for your kind words about our casino. Thank you for pointing out our fast deposits and withdrawals, variety of games and good design! As for support team, we do our best to provide you with fast and qualified assistance. We improve the quality of service day after day. Concerning the bonus, we have a large and varied selection of bonuses, and we hope you will be happy with your game at our casino and with bonuses in particular. Our team wish you good luck and great wins in our casino. We will be glad to see you in our casino again and again. Best regards, BAO Casino team
Relativelly fast payouts (not as fast as they write on the website though, it usually takes 1 business day to process).
Slots are mostly in full screen except some that are full screen only on mobile, e.g. Jurassic World is in a terrible 4:3 ratio on PC version and the sound is broken which I hate that but it works on mobile.
A lot of games to choose from if you're not in a wrong country.
My overall rating is 6/10 because this is a genuine casino where you are safe to play as of today but not everything is perfect including promotions and PC experience with some slots which run fine in other casinos.
Reward promotion is 'Quest' where the more you play the higher you go (1 - 100 level) and you can collect prizes along the way. You progress fast at the beginning but it's terribly slow later. After spending some €20 000 I'm on level 55 and didn't get a single prize except some three cashbacks (they're limited to max. €100) and 3x cash bonus (€50 - €150). I cannot imagine amount of money required to obtain a smartwatch or a phone). Also they can cancel the promotion at any time without warning and reserve the right to not give you any prize if they see you are doing something 'strange', but they don't specify what that would be). They fall very short of for example Luxury Casino (Microgaming only) where you get a lot of bonuses at a standard 30x wagering (here it's really strict 40x to 50x depending on the bonus). You can also get 100% up to €500 through your manager but wagering is as above.
Another thing I don't like is that I have no luck at this casino :)). I never really hit anything interesting unlike at Microgaming casinos. Don't know why that is.
Dear SOLUN, Thank you for kind words about our casino. We value our players and always try to provide with the best bonus offers and to process withdrawals as fast as possible. We are sorry that you had some inconveniences playing in the casino and Quest bonus system seemed to you stressful. Our team strongly believes, that we can do better. Our bonus department is always working on updating bonuses. We will take into consideration your point of view. Hope, you will return to us. Sincerely wish you the best of luck and a lot of winnings! Best regards, BAO Casino
Bao is by far the best online casino I’ve played on. I love their selection of games. Site is so easy to navigate and far as withdrawals go. Never had a problem. It’s the standard 2 day waiting and my winnings were sent. I recommend this site to everyone.
Dear RPERRIER, We sincerely appreciate such a positive review of our casino! Thank you for your kind words about our site and selection of games. Our team would also like to express our gratitude for the excellent feedback on withdrawal process. We do our best to provide our players with gorgeous service. Wishing you good luck and great wins! Hope to see you again! Best regards, BAO Casino Team
Great selection of games. Quick customer service. Lots of choice and a very easy to use interface. Would definitely be a regular player if not for the negative as mentioned below.
10% fee for bank withdrawals is disgusting.
If you are Australian and win $3k prepare to lose $300 in fees.
Australians can not withdraw to our bank cards (MasterCard) so we don't have much option.
Whereas Bitstarz casino charge nothing for bank withdrawal, Bao needs to sort this out!
10% fee is disgusting.
Dear KIBAWOLF3, We appreciate you taking time and saying such kind words about our online Casino. Our team is sincerely pleased to hear that you like the variety of our games and our customer service. According to the rules of our Casino, MasterCard is not supported for withdrawals to Australia. Furthermore, commission for Bank Transfer is shown in the list of payment methods. By the way, you are able to use VISA. You can contact us in chat and we will provide you with list of banks that don't accept cashout. Our casino does appreciate its players, and we will do our best to make them satisfied. We are very sorry that you have not found the best way to cashout, but we strongly believe that you found more advantages than disadvantages. Thank you for your feedback, we sincerely appreciate it! Wishing you big winnings and awesome time with our casino! Kindest regards, BAO Casino team
So far I love this casino, I love its Vip program and almost everything. Fast and positive replies on their support tech and live chat. I would love to be an affiliate with Baocasino as I'm an affiliated twitch streamer and mostly stream slots. But as I said above, so far from allot of casinos Baocasino is my #1 casino so far. Have good experiences with the gameplay and stuff. Thank you.
Dear DIJJES, We appreciate you taking time and writing such nice words about our online casino. It is really important that you like the VIP program, our slot and customer service. If you have questions regarding cooperation, please, contact us via this e-mail - [email protected] Our customer support team send you their love and wish you the best of luck and only big wins! Kindest regards, BAO Casino Team
I decided to joyn do to the feedback from this site, and I was not diseapointed. A lot of games, and a lot of providers. Found myself a few new favorites. I never accept bonuses, so all my money goes to playing my kind of games. No lagging, great overweiw and it seems fair. I won some, and asked for a withdrawal. Beeing from Norway, it is not possible to withdraw to visa/master.
Anyway, verification was done very fast, and bank.transfer is still an option.
The support is great. Polite and they really do want to help. Great people.
I will stay at this casino. And this is comming fromsomeone who has been around in the casinoworld.
Give them a go.
From the time you ask for a withdrawal ( in my case ) it kinda took forever. Way over 48 hours. But as I talked to support, they always reassured me that everything was fine. I am waiting for my winnings to land on my account, but there is no reason why they shouldent.
That is the only negativ thing I have, but it is important.
Dear ALLTHEWAY, We would like to express our gratitude for such a positive review about our casino! Our team is grateful for pointing out our fast verification and the wide variety of games and providers. It is also such a pleasure for us to hear that the design of our website appeals to you. We tirelessly strive to enhance our website in order to provide every player only with positive experience. We are also eager to thank you for praising our support team. Concerning the withdrawal policy, player’s cashouts can be processed up to 48 hours. We understand that waiting is not a pleasant procedure, but we do our best to check the payout requests, so that the winnings can be surely transferred to the player. We hope for your understanding and wish that the luck will always be on your side! Kindest regards, BAO Casino team
Tons of providers to choose from so the gaming is really good as well! I appreciate the layout that is violet but not too dark! Fast loading site, not much hassle for me.
The site offers many payment methods, but I really have longer waiting time for credit cards. :( But it is not much problem because my winnings are still given. Just an issue I would like to raise
Dear LAURUS22, Many thanks for your kind words about our casino! We appreciate your review. Please, note that that funds are credited to your card during 3-5 of business days after request processed. We are looking forward to seeing you again! And we are sure that you will get only great experience and amazing offers in the casino. Warmest regards, BAO Casino team
I have been a regular player at a few casinos in the past and am always a little sceptical as an Australian player. I have been playing at Baocasino for a while and have had a few really good wins! They offer good rewards for regular members and great ones for VIP members if you reach that level which I have been fortunate enough to reach.
Lots of games I haven't played before and lots of my favourites that I have played in the past on here and the customer support staff are always super helpful for whatever you need!
Withdrawals are where I am usually the most judgemental but have had no issues with Baocasino, really fast verification and I receive payouts to my bank account within 24hrs of them processing a withdrawal with the longest withdrawal still only taking 48hrs.
Can't say a bad word about these guys, and I've never said that about a casino in my life.
100/10 would recommend!
Not so much a dislike but there could be more tournaments, I love a good tournament and bao has some really good ones but would like to see them just a little more frequently!
Dear NIMZUS, Thank you for such a kind review of BAO Casino. Our support team together with the VIP department go out of their way to provide such loyal players as you with the best experience. We are also delighted that you like our bonuses and loyalty program. Hope you'll keep playing and winning with us ;) Moreover, we have 2 active tournaments https://www.baocasino.com/promotions: •‘Drops & Wins’-The Global Tournament from Pragmatic Play •Netent Campaign We'll make sure that you have only pleasant experiences and wish you lots of winnings from now on ;) Warm regards, BAO Casino team
So many possibilities in this casino, both deposit and withdrawal. Very friendly and nice mannered customer service. All the games are working always properly. Great casino.
In my humble opinion there should be more cashback options, especially for players who are playing more often there. But overall the casino so well made it is just merely a suggestion.
Dear NEDEL4O, We are grateful for posting such a positive review and mentioning the variety of our deposit and withdrawal methods, our friendly support team and the excellent functioning of the games. Thank you for your suggestion regarding the cashback option! Our team works on developing our bonus system and will take your opinion into consideration. Moreover, we are eager to remind that BAO Casino rewards our VIP players with monthly cashback depending on the level reached. We are looking forward to seeing you again! Wishing you good luck! Sincerely, BAO Casino team
First time to do a review for this casino since I am just a new member, been playing here constantly for three days now. All seems to be running smooth especially the slots. Fun themes to choose from, nice experience so far.
Baocasino is pretty decent, but do expect some delays for withdrawal requests if connected to your MasterCard. Not really a bother to me as long as the payout is just a small amount. In terms of layout I am not much a fan, it is cute but does not really entice male players like me, in my opinion. Design does not get in the way of my game, so it's all good.
Dear ABRAMRUOCVO, We are very pleased, to hear such words about our online casino and thank you for your time for making a good review. We are really sorry that you faced the inconvenience of long payments. Hope to explain the cause of this issue briefly. All withdrawal requests are processed on the first come, first served basis. According to our terms and conditions, the period of processing requests for withdrawals is from 0 to 48hours but our finance department always try to do everything as fast as it possible. Moreover, we always send email with the cause if there are problems with the cashout to prevent misunderstandings. We hope you'll continue having the best experience with us and wish you lots of luck! Warm regards, BAO Casino team
This casino has been by far my favourite for quite some time now. I love the selection of games, friendly customer service and the bright interface of the casino. Quick and easy verification and withdrawals too :)
This casino has just changed the minimum deposit from $5AUD to $25AUD. The low minimum deposit used to be one of my favourite features and is what kept me coming back :(
Dear LISSYZFX, We are grateful for your kind words about our online casino! It means a lot to us! We are delighted that you like playing in our casino and satisfied with each moment. We are doing everything possible to create a comfortable playing environment for our players. Hope you'll keep playing and winning with us in spite of the increased an amount of minimum deposit. Thank you for your trust! Best regards, BAO Casino team
Great selection of the most thrilling and rewarding slots, professional website layout and having a personal manager enables efficient and effective communication for any queries i may have. Definitely my favourite online casino!
Dear FEE3280, It is such a pleasure for us to hear that our casino managed to become your favourite one. We tirelessly strive to enhance our website in order to provide each player only with positive emotions and fantastic experience. Let the luck always be with you! Best regards, BAO Casino team
Very fast verification,more bonuses and frendly support. It is quite good brand for me. I feel I'll leave so much money here. The website is so easy to use. Thank you BAOCASINO.
Dear GRIGOR, Our team is sincerely happy that our website appeals to you. We are doing our absolute best to provide you with qualified and fast assistance, and the most satisfying experience for you. We recommend checking your emails regularly so that you do not miss out on our gorgeous promotions and tournaments. Wholeheartedly wishing you lots of luck! Best regards, BAO Casino team
Customer service is amazing! response to my queries almost immediate. Document verification completed in timely manner quicker than any other casino I have been on. Withdrawal was amazingly quick. Received winnings the very next day ant that was through a bank transfer, all other casinos I have played seem to drag the process out. I totally recommend Baocasino as a honest and trustworthy organisation. Other casinos take note, keep up the good work guys.
Dear MATYMON, We appreciate you taking time and saying such kind words about your experience at our online casino. Our team is very happy to hear that you mentioned a good work of support team, fast withdrawals and verification process. We will continue striving for making our services better and better! Thank you for staying with us! Warmest regards, BAO Casino team
Not so fast cashout but fast verification, also so fast deposits and gameplay in any slot.
Good design of website and fast, search for slots can be much better, I like also loyalty program, rare but good tournaments, hit sometimes good in slots, sometimes maybe bad days I don't know hit not that much and losing all money but I think is fair casino.
Good support sometimes need to repeat and repeat in chat to understand and they not believe website get bugs like bonus buys in may slots but I lost small money with that bugs don't care at all :)
I like it comparing other casinos like that and will continue maybe to play in this casino will see...
Will be nice if they working to improve it and remove that bugs I buy bonuses with bonus balance that is not allowed but hey this is sticky bonus and after get notification in slot takes money from my "real cash" balance and I try to explain in chat but they told me I not buy bonus and I not lose money, also on next day I buy with raw deposit bonus in other new slot just to try it I get decent win but after I not see money credited on my balance I contact with support because I can't find that in my bets history and they told me will check that after hour I get email with message everything is ok and money is credited in my balance after free spins ends in this slot but I am sure it's not I not get my small money win but it's okay I just never buy bonus again.
They have not so much popular providers, they have a lot slots on providers were is not that popular and I really never hit good on providers like that, also providers and old slots like this nobody play it for long time I am sure.
Also they don't have all popular names play N go provider like Tome of madness slot game, I can't find in provider selection Big Time Gaming but they have many slots of them again old ones, don't why...
Dear MARCHEV, We are grateful for kind words about our website design, customer support, and loyalty program. Our team is doing our utmost to fulfill the requirements of our players and make our casino better and better. We are eager to mention that our team is working on a variety of our providers. It is our goal to make the time with our casino enthralling. Regarding the issue with game bugs, we would like to shed the light on this situation. Our technical department works tirelessly in order to provide excellent software. However, according to the terms and conditions of our casino, its directors, employees, partners, service providers do not warrant that the software and Website are free from errors. Moreover, we would like to draw your attention to the fact that after finishing the bet, it can take some to make the winnings credited to the player balance. You should also take into consideration the fact that there are only 50 last bets stored in your bets history. In case you require the whole history of bets, you can always contact our support team with this request. We kindly hope for your understanding and believe that luck will be on your side! Warmest regards, BAO Casino team
First deposit ever at this casino and made my first withdrawal of that first deposit. I've actually never experienced this. The withdrawal was processed that day and money received the following day. Fast verification process, in fact processes at this casino as seamless. Friendly customer support. Very fair RTP and good play time. Good range of ranges, and has my two favourite gaming providers (platipus and thunderkick) thunder Decent and fair bonuses structure. Honest and Fair Casino. Highly recommend to Aussies.
My only thing was I cant work out how to "favorite" games, its only a small thing but makes it easier then having to search each time. Its not a big deal.
Dear STEVE, Thank you for the pleasant words about our online casino. We appreciate that you are satisfied with the work of our customer service. Our team is doing our best to enhance our website and we promise to take your words into consideration. We sincerely wish you the biggest luck ever and hope that you will keep playing with us! Warm regards, BAO Casino team
Game selection is huge, customer support is good as usual, I really like this casino as well, site design is perfect as well, I like this casino a lot.
Unfortunately, I can't give max rating, because the daily cashout limits are way too low for a high profile casino like this. Seriously, 2k/day is really not usual nowadays. (Yes you can always reach higher VIP levels but still.) Hope the management changes something about that.
Dear DAN1KA, We appreciate you praising our online casino! We aim at providing our players with the widest range of games to keep their experience exciting at all times. In addition, our support team works round the clock to provide the players with all answers to their queries in no time. The design of our website is also a product of our developers' team’s hard work, so thank you for mentioning that. As for the withdrawal limits you are not satisfied with, thank you for pointing it out, we’ll make sure to keep that in mind in our constant developing process. We wish you lots of luck and hope that you'll keep enjoying your experience with us ;) Warm regards, Bao Casino team
This site is insane!!! I sign up this site on 19 dec 2019. Deposit $ 100 and play some slots.. win big like $ 1550 usd. Then I withdraw in the same day. My money transferred successfully just in 1 day with easy verification. Just normal verification such as national id and proof of payment.
Also chat very help and good Customer service.
Truly recommended for asian like me.
Nothing bad. Overall is good. Keep good work. Site like this will be bigger and famous if keep service like this. Not worried about my money being scam or not paid.
Dear BLITZA, We would like to thank you for such a positive review of our casino! Our team is doing our utmost to make the verification and withdrawal process as fast and easy as possible. Our support service is always online and will be glad to help you with any problems or questions. Do not hesitate to contact us! We are sincerely happy to hear that luck was on your side! From our side, we promise to maintain a great level of our work so that you can enjoy playing with us. Warmest regards, Bao Casino Team
Really fun games navigation easy layout is awesome love cats I haven’t won yet but I’m sure it’s a bit of bad luck I see it as a very reputable casino. Staff polite efficient and easy to talk to. It is my favourite casino lucky cat is my absolute favourite game. All good from meh. 🙂
Had a couple of rejected Neosurf deposits I think $5 each bit of a delay with response but was dealt with.
Dear CATHERINE999, We are grateful for such a positive review of our casino! It is such a pleasure for us to hear that our website appeals to you! We are doing our utmost to maintain the level of our service at a decent level. If you have any questions or problems, do not hesitate to contact us anytime. Our support stuff is available round the clock. We wholeheartedly believe that the luck will be on your side next time and hope that you spend an awesome time with our online casino! Warmest regards, Bao Casino Team
Good casino, fast verification and very friendly and ready to help customer service. They have some of my favorite games, so I will be trying to play here from time to time.
A few times some of the games didn't load fast so I had to wait. It was only a few times so I do not see it so much as a complaint. I will see in the future if it's fixed for good.
Dear VLADIVOSTOK, Thank you so much for your positive review! We are glad you were able to find your favorite games at our casino. We always keep adding the newest slots to keep it amusing and interesting for each and every one of our players! Our support is working 24/7 to help you with any questions you might have, thank you for appreciating it. Wish you the best of luck! Warmest regards, Bao Casino Team
Good game with lots of good things to do and always communicate with you if needed.
Recommend this game to all to play and have fun with it.
I have played for some time now and again recommend this game to all of my fellow gamers to play and win big.
Dear RACHYP, We appreciate you taking time and saying such kind words about your experience at our online casino. We wish you the best of luck and hope that you'll keep playing with us for many years. From our side we promise to improve our games for comfortable playing:) Warmest regards, Bao Casino Team
The support here is very serious about complaints. He / she copes seriously even for a long time. It is a safe casino. If there are any doubts, it will explain even for a long time until the player knows. If the support is safe, the casino is also safe.
Dear TAKAPANG, We are happy that you’ve had such a great experience with our support team! They work hard to make sure that such beloved players as you receive the best treatment and have a troubleless time playing and winning at our casino ;) Wishing you the best of luck, Bao Casino team
I have been meaning to write a review as I really like this casino. Ive had an extremely enjoyable and pleasant experience for the most part. Great game choice, excellent withdrawel times and good bonus as you move through a rather an interesting loyalty program.
The "VIP" program. Impossible to get simple answers regarding the perks of moving through the "Quest". Generally games are the same everywhere so this is where you want to be different, exceptional and keep the player coming back. Iv been waiting a week for a simple answer with no end on sight. Unfortunate.
Dear PJR10, Thank you for sharing your opinion about Bao Casino with us! We do aim at providing our players with the widest range of games, prompt withdrawals and tempting bonuses within an intriguing loyalty system. We created the Quest and the VIP Programme to keep the experience exciting and thrilling for our loyal players, who have been enjoying playing at Bao Casino for a long time already. The benefits you get from moving further through the Bao road are numerous. Firstly, you receive bonuses and prizes on certain levels. These include gadgets and other prizes, free spins without a wagering requirement, cash bonuses and cashback and a lot more. Moreover, once you reach level 60, a VIP manager becomes available for you, so you can receive the exceptional treatment and personal approach of dealing with each of your requests. Our VIP managers work hard to make the experience for our players as enjoyable as possible. If you experienced any difficulties concerning the VIP Programme, do not hesitate to drop us a message via e-mail or chat, whatever is more convenient for you. We’ll make sure to take notice of it and provide you with the appropriate feedback. We appreciate your remarks and are sure that they will help us become even better in the future. Warm regards, Bao Casino team
Bao casino is a casino I had known about for a while now but for some reason I hadn’t deposited there until recently. I had signed up there back when they were running the Chernobyl tournament but I didn’t take part in it and then life got busy and I forgot about them.
A couple of days ago I wanted to have some playtime and wanted to claim a bonus somewhere and I remembered that I still haven’t claimed Bao welcome bonus. So I decided to do that.
Deposit was quick and the bonus was in my account right away. The bonus itself was a solid 100% match bonus with 20 free spins on top. For me the selling point was the wagering requirements which were only 40x bonus amount. Oh and I have to mention the fact that the casino has a really good game selection with Netent, PlaynGo, Big time Gaming and other providers. I deposited 25 euros and had 50 euros to play with in total.
My session was quite the regular one when I’m grinding a bonus- for me Twin Spin can be a great wagering game so I sticked with it for my entire session. I had a few very nice wins and my balance nearly reached 200 eur but then the game became quite cold and when I was done with wagering my balance was back to 30 eur. So looking for a boost before withdrawing, I continued to play Twin Spin and eventually lost. Then I went to play the free spins which were on Jungle Books slot, 20 free spins each worth 10 cents. Most of the spins were empty and overall the spins paid whopping 2 euros which I lost on Twin Spin again.
Overall I had a really good session, absolutely no technical problems appeared and I had no reason to speak with support. I will definitely continue to play there, I only hope that they will add a wider variety of promotions.
Dear BLONDIE, We appreciate you taking time and reviewing our Welcome Bonus. We hope that you will keep playing at our online casino, so check the bonuses for the 2nd and 3rd deposits of our welcome package: - 50% bonus of up to €100 on your second deposit + 30 free spins in Lucky Dolphin; - 50 free spins in Lucky Money as a third deposit bonus and we double the max win amount to 100 EUR. You can always check the conditions of each of these bonuses and many more other promotions by following this link: https://www.baocasino.com/promotions. We hope that your future bonuses bring you more winnings! Wishing you lots of luck, Bao Casino team
Cool website that is easy to navigate. Good sign up bonus and there's a fun gamification loyalty program that allows you to claim prices as you levelup. Good games and fast payouts (15-30 min).
Not that many ongoing bonuses and no weekly reload bonuses ex. like offered at similar casinos like Bitstarz and Playamo. They have an issue with ETH withdrawals which they just don't seem to want to fix. Upon requesting a withdrawal to your ETH address, and email is sent asking you to click a link to verify your ETH address. This link doesn't work, and hasn't worked for months. This means you have to ask the support to manually process your withdrawal which often requires a ping-pong of 2-3 emails and processing will take much longer.
Dear ESBO77, Thank you for your review of Bao Casino. We appreciate your praise of our website, as our developers worked hard to make it as user-friendly as possible. Our Bao Road quest was developed to keep our players engaged in a unique experience and let them win great prizes along the way. By reaching higher levels of the quest, you can also enter increasingly rewarding levels of our VIP program that makes your winnings easier and more lucrative than ever before. Thanks for highlighting the prompt cashouts at our online casino, we do aim at withdrawing our players’ winnings within the shortest possible time, as providing a convenient environment for them is extremely important. As for the lack of bonuses that you mention, please, note that we regularly hold tournaments with massive and sometimes crazy jackpot prizes. For instance, we have just sent our Australian winner of the tournament an iPhone 11 ;) Also, check our promotions page: https://www.baocasino.com/promotions, we update it with tempting offers pretty often. Last but not least, we are aware of the issue with confirming your ETH address. Our technical department is already working on it. We apologize that this has caused you such inconveniences and will make sure to fix the issue in the nearest time. Thank you once again for your feedback, it will surely help us grow. Wishing you lots of luck, Bao Casino team
baocasino has plenty of games to choose from. From slots, table games like baccarat and even live roulette rooms. For me it is also a plus since they have most of the games I am familiar with. They offer casino games from different software providers that are trusted.
The casino may have a lot of games but you need to make sure that u are connected to a stable internet on ur phone device when you are accessing the site since the pictures will not load automatically even after refreshing the site many times... Can’t view the pictures on many occasions even with a stable and fast internet bandwidth. It just keeps on crashing… The site seems to load just fine on web browser so I guess the technical issue has something to do with device compatibility… I hope they fix this soon.
Dear NIHANZEL, Thank you for complimenting the wide range of slots at Bao Casino. We constantly try to add more providers to keep it interesting and exciting even for experienced players. As for your comment on the device compatibility, do not hesitate to contact us directly via live chat or e-mail. Our support team will be glad to help you and advise what can be done to make your experience as enjoyable as possible ;) Wishing you lots of luck at our online casino! Warm regards, Bao Casino team
Works well and looks good. Easy and quick to join and I was playing in 20 minutes. This is a casino that inspires trust and supports lots of providers. Not all games work for all countries I think. Bonus asks too much to play it properly so seven out of ten is the best I can give them this month.
I don’t have any complaints so far, but if we’re listing negatives, I think their home page is a bit too crowded for me. There’s too much going on. That’s my only concern so far. -BS
Dear POLSKI92, We are happy to hear that you've been enjoying playing at BAO Casino. We thrive to inspire trust in every single of our players, your words mean a lot to us! Not all providers are available for every country, but that is why we have a lot of different providers to choose from to make sure that everyone has a huge variety of slots to play. We will also take into account your advice about the home page. Thank you for your trust! Good luck! Kindest regards, Bao Casino Team
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Nice new site with great design, easy navigation and easy to find your favourite games with a good search engine. I like the the bonuses as they seem fair but there should be more of them in my opinion. The people that work there will actually help you out any way they can and are knowledgeable about the site and your gameplay.