What's new


What's new

African Palace Casino is a sister casino of Grand Reef Casino, an operator which has been blacklisted due to the massive amount of unresolved complaints from players reporting unjustified confiscation of winnings, extremely delayed or completely denied payments, various stalling tactics and total denial of cooperation and players support.

African Palace Casino

1
CasinoRank
4
Player rating 7 reviews
Complaint response 4 days avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • Both live and virtual games available
  • Instant-play casino available
  • 24/7 support by live chat, phone, or email
  • Secured with SSL encryption from VeriSign
  • Proven fair by TST
What we don’t like
  • 4-5 days pending period
  • Not available on mobile devices
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English

Established

2004

Licences

Curacao

Affiliate Program

Company

Casino Type

Download, Instant Play

Deposit Methods

ClickandBuy, Payz, MasterCard, Neteller, Ukash, Visa, Entropay, POLi, UseMyFunds, Skrill

Currencies

Australian dollars, Canadian dollars, Euros, New Zealand dollars, British pounds sterling, US dollars

Withdrawal Methods

Bank Wire Transfer, Cheque, ClickandBuy, Neteller, Skrill

Withdrawal Times

EWallets: 24-72 hours
Bank Transfers: 5-10 days
Cheques: 21-28 days
Card Payments:
Pending Time: 4-5 days

Withdrawal Limit

Software

Playtech

RTP

Live Chat

Contact

Info Email: [email protected]
Support Email: [email protected]
Customer Service Email: [email protected]
Support Phone Canada Telephone: 1 855 582 4591
Support Phone Australia Telephone: 1 800 824 591
Support Phone International Telephone: +44 203 139 9035
Support Phone New Zealand Telephone: 0800 446 155
Support Phone UK Telephone: 0808 238 7535
Support Fax - International Telephone: +44 207 806 8162

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

No

African Palace Casino provides online casino games to players with a unique African theme. Although it used to have numerous issues, the site was taken over by new management in 2012 and things have gone much better since then. The casino is powered by Playtech software and features both virtual and live casino games. African Palace Casino holds a license from the government of Curacao.

Virtual Games

African Palace Casino is home to the entire line of Playtech slots. These include many popular branded titles, such as Iron Man 2 slot, The Incredible Hulk slot, The Pink Panther slot, Kong slot, and Top Trumps Celebs slot. There are also several other video slot titles, including Beach Life slot, Desert Treasure slot, and Fruit Mania slot. African Palace Casino also features several three-reel games, such as Jungle Boogie slot, Funky Monkey slot, and Safe Cracker slot.

The virtual table game selection at African Palace Casino is large. Roulette players can choose from 7 different versions of the game, ranging from standard European Roulette to the more intricate Premium French Roulette. Other games in the casino include Blackjack Switch, Pontoon, Red Dog, Casino War, Craps, and Baccarat.

African Palace Casino offers a wide range of video poker games. These include both classic favorites and unique games that are hard to find elsewhere. Some of the most popular variants include Jacks or Better, Deuces Wild, Aces & Faces, Jacks or Better, and Megajacks. Many of the games can be played in both one-hand and four-hand formats.

Live Games

If you are interested in playing against a real live dealer from the comfort of your computer, check out African Palace Casino's live section. Here you can find a nice game of baccarat, blackjack, or roulette running 24/7. Webcam technology and interactive features make the experience as realistic as possible. And don't worry about your bankroll size - African Palace's live casino accommodates all types of players.

Support

The support team at African Palace Casino is available 24/7. No matter when you like to play, you can count on an African Palace Casino representative being available to help you with any problem. Use the live chat feature within the casino software to connect with a member of the support team instantly. Alternatively, use one of the casino's toll-free or international numbers and speak to a representative over the phone, or send an email to the appropriate address to get a reply within 24 hours.

Security and Fairness

All of the necessary precautions are taken at African Palace Casino to safeguard players from cyber attacks. This includes the use of 128-bit SSL encryption, a technology that prevents anyone from seeing sensitive data as it travels throughout the casino network. This system has been put into place by VeriSign, one of the world's most trusted web security companies.

The Playtech platform used by African Palace Casino has been audited numerous times since its inception in the late 90s. African Palace Casino keeps this audit information available to players at all times. Information about the proven fairness of the casino's games can be found by clicking the "Fair Gaming" link on the bottom of African Palace Casino's website.

Player Reviews

4
7 reviews
Sort by
Date
Relevance
Player rating
roman1101
May 22, 2017
1

"Standard" Playtech software. If you like that (what I do) it's fun to play on it

Extremily slow payout. I'm already waiting for 5 weeks and I'm not sure if I will receive anything.

Message
raverbabe
August 25, 2016
2

Playtech software is a funny old thing. Sometimes you can make a guess at what type of casino your looking at just from the software they are running, like Top Game or Rival for instance. Microgaming are known to revoke the licenses of any casino that shows a blatant disregard for their own players these days after their reputation was almost destroyed by the Purple Lounge fiasco several years ago. No such assumptions can be made regarding Playtech casinos.

Generally though I find Playtech casinos can be divided into two main groups - you have the trustworthy and morally respectable household names such as William Hill, Ladbrokes and Paddy Power, and then you have the others such as Planet Kings, Winner and African Palace. Some of these "others" are basically decent outfits with one or two questionable rules whereas others are just as bad as any Rival casino ever was. It amazes me that companies such as William Hill do not object to these shady operations sharing their software platform but I guess the deals they have with Playtech must be so good enough to warrant keeping their mouths shut.

African Palace certainly isn't the worst of these dodgy Playtech's, but they definitely do have some questionable morals evidenced in their terms and conditions. For a start this is one of a long list of Playtech casinos that force a ridiculously small monthly payment limit onto Progressive jackpots. Players have won progressives worth millions of pounds, been paid the money in full by Playtech, and then enforced a monthly withdrawal limit of just £10,000, meaning it would take DECADES for the player to receive their money in full. The chances are the casino will cease to exist long before that!

Wagering requirements are also pretty monstrous whenever they decide to give a bonus, 40x deposit plus bonus seems to be the norm and in the case of the four stage welcome offer these bonuses are applied to your account automatically after you make your deposit, and players have reported extreme difficult getting the additional funds removed from their account afterwards.

I think playing at this casino is just too risky, sure they do often have decent no deposit promotions, but even if you manage to convert the bonus money to cash you'll still need to make a deposit before you can request any withdrawal and when you do you'll be hit with another enormous stack of wagering to battle through before you are able to finally request your withdrawal. There are simply far too many decent casinos to play at in 2016 to make African Palace worth the effort.

Message
Afi4wins
March 5, 2016
6

African Palace Casino, sister with Grand Reef Casino, for those who don't know. Actually, I signed up with this African gal several months earlier before I came to meet the 'Australian' sister which turned out to be much better, if you need to know. But we'll do some comparisons and you can decide for yourself then.

Casino and operations wise, the two sisters are very much alike, but do differ in certain small ways and I don't mean body wise. Each brand has its own preferences, rulings and implementation programs. So playing at African Palace is not the same as playing at Grand Reef. Players too have their own tastes, likes and dislikes, so some may like African Palace, some may don't. Me? We'll come to that at the end.

The biggest difference between the two. One has big ones. The other, small ones! Hm, think what you like! I was talking about their deposit bonuses, you? Never mind, hehe. I love big ones, for obvious reasons, but at times, small ones can do better than big ones. Wagering wise. African Palace rarely, if any, offer deposit bonuses of 100% or more on regular basis. Most of the time, their deposit bonuses would range from 25% up to 75%. The best bonuses that I took from them all came from their Welcome Package Offer 200% for the first deposit, up to $200 (only), and 100% for the 4th deposit, up to $50 only, too little for me then. Still too little for me now! But what to do, we just have to take what is being offered, if we want to.

Wagering on bonuses has been maintained at 30x bonus amount, so this is good for all players who do use bonuses to play, like me. There have been times when I took up smaller bonus amounts, simply because I had wanted some extra roll money to play with and if I win, the wagering requirements will not hinder me too much. True to life, I made a win in one of my plays using a small bonus, completed the wagering, and cashed out the winnings. Not a lot of course, but it was still winnings. How long did it took to get my money? Exactly 5 days! True to their stipulated time frame!

And finally what don't I like about African Palace? Hm, not a lot actually except for a need for faster withdrawal time frames, but 5 days isn't that bad after all. One do gets used to it sooner or later. What is more important is whether one can enjoy playing at the casino. For me personally I prefer the 'Australian' sister any time! Hehe.

Message
spacecat
April 30, 2014
7

I like that it is provided by Playtech as Playtech is one of the best gambling platforms. I also rarely have problems (technical or customer service kind) at their casinos. For a while a was really interested in this casino but since my country was not allowed to play there, 2 months ago, while I was travelling, I got an opportunity to try it. I looked that on AskGamblers forum this casino had bad ranking and it did surprise me.

I mostly have good reviews for Playtech so I signed up and made a 40$ deposit so I could enjoy their slot games. Even though on casino page they say you can instant play, when you try to click on the games, they will offer you a download, so I didn't get a different choice and downloaded it. I give them a huge plus for the variety of slots, there were so many slots made of games, I really like that.

Mostly I chose to play 5 reel 25 payline slots. I really like movie slots so ofcourse I played Incredible Hulk in which I had few good winnings of twenty something $ and then I played Thor slots. Thor is my favourite movie so I stayed at the slots for longer than at other slots. I played those slots with minimum bets for about 20 minutes and lost more than a half of my money. So I thought maybe Mummy slots will be luckier. They were,I won there 15$. The look of the games and graphics were very good, I really liked them even if I didn't win much.

After slots I wanted to play black jack, I played with minimum bets to at least play more hands. I am a little ashamed to say that 10 minutes later I ended up with 0 on my balance. I really liked this casino and I do recommend it for the slots they offer.

Message
Irine
October 22, 2013
0
Message
szirtisas
June 21, 2013
0
Message
cristinaxx
June 14, 2013
0
Message

Screenshot

Verify your identity

Enter your mobile phone number so that we can send you a confirmation code

Phone number
  • +93 +93
  • +355 +355
  • +213 +213
  • +376 +376
  • +244 +244
  • +1-264 +1-264
  • +672 +672
  • +1-268 +1-268
  • +54 +54
  • +374 +374
  • +297 +297
  • +43 +43
  • +994 +994
  • +1-242 +1-242
  • +973 +973
  • +880 +880
  • +1-246 +1-246
  • +375 +375
  • +32 +32
  • +501 +501
  • +229 +229
  • +1-441 +1-441
  • +975 +975
  • +591 +591
  • +387 +387
  • +267 +267
  • +55 +55
  • +246 +246
  • +1-284 +1-284
  • +673 +673
  • +359 +359
  • +226 +226
  • +257 +257
  • +855 +855
  • +237 +237
  • +1 +1
  • +238 +238
  • +599 +599
  • +1-345 +1-345
  • +236 +236
  • +235 +235
  • +56 +56
  • +86 +86
  • +61 +61
  • +61 +61
  • +57 +57
  • +269 +269
  • +242 +242
  • +243 +243
  • +682 +682
  • +506 +506
  • +385 +385
  • +53 +53
  • +357 +357
  • +420 +420
  • +225 +225
  • +45 +45
  • +253 +253
  • +1-767 +1-767
  • +1-809, 1-829, 1-849 +1-809, 1-829, 1-849
  • +593 +593
  • +20 +20
  • +503 +503
  • +240 +240
  • +291 +291
  • +372 +372
  • +251 +251
  • +500 +500
  • +298 +298
  • +679 +679
  • +358 +358
  • +33 +33
  • +594 +594
  • +689 +689
  • +241 +241
  • +220 +220
  • +995 +995
  • +233 +233
  • +350 +350
  • +30 +30
  • +299 +299
  • +1-473 +1-473
  • +502 +502
  • +44-1481 +44-1481
  • +224 +224
  • +245 +245
  • +592 +592
  • +509 +509
  • +504 +504
  • +36 +36
  • +354 +354
  • +91 +91
  • +62 +62
  • +98 +98
  • +964 +964
  • +353 +353
  • +44-1624 +44-1624
  • +972 +972
  • +1-876 +1-876
  • +81 +81
  • +44-1534 +44-1534
  • +962 +962
  • +7 +7
  • +254 +254
  • +686 +686
  • +965 +965
  • +996 +996
  • +856 +856
  • +371 +371
  • +961 +961
  • +266 +266
  • +231 +231
  • +218 +218
  • +423 +423
  • +370 +370
  • +352 +352
  • +853 +853
  • +389 +389
  • +261 +261
  • +265 +265
  • +60 +60
  • +960 +960
  • +223 +223
  • +356 +356
  • +692 +692
  • +596 +596
  • +222 +222
  • +230 +230
  • +262 +262
  • +52 +52
  • +691 +691
  • +373 +373
  • +377 +377
  • +976 +976
  • +382 +382
  • +1-664 +1-664
  • +212 +212
  • +258 +258
  • +95 +95
  • +264 +264
  • +674 +674
  • +977 +977
  • +599 +599
  • +687 +687
  • +64 +64
  • +505 +505
  • +227 +227
  • +234 +234
  • +683 +683
  • +850 +850
  • +47 +47
  • +968 +968
  • +92 +92
  • +680 +680
  • +970 +970
  • +507 +507
  • +675 +675
  • +595 +595
  • +51 +51
  • +63 +63
  • +64 +64
  • +48 +48
  • +351 +351
  • +974 +974
  • +40 +40
  • +7 +7
  • +250 +250
  • +262 +262
  • +590 +590
  • +290 +290
  • +1-869 +1-869
  • +1-758 +1-758
  • +590 +590
  • +508 +508
  • +1-784 +1-784
  • +685 +685
  • +378 +378
  • +966 +966
  • +221 +221
  • +381 +381
  • +248 +248
  • +232 +232
  • +65 +65
  • +386 +386
  • +677 +677
  • +252 +252
  • +27 +27
  • +94 +94
  • +211 +211
  • +249 +249
  • +597 +597
  • +47 +47
  • +268 +268
  • +46 +46
  • +41 +41
  • +963 +963
  • +239 +239
  • +886 +886
  • +992 +992
  • +255 +255
  • +66 +66
  • +670 +670
  • +228 +228
  • +690 +690
  • +676 +676
  • +1-868 +1-868
  • +216 +216
  • +90 +90
  • +993 +993
  • +1-649 +1-649
  • +688 +688
  • +256 +256
  • +380 +380
  • +971 +971
  • +44 +44
  • +1 +1
  • +598 +598
  • +998 +998
  • +678 +678
  • +379 +379
  • +58 +58
  • +84 +84
  • +681 +681
  • +212 +212
  • +967 +967
  • +260 +260
  • +263 +263
  • +1-721 +1-721
  • +383 +383
  • +39 +39
  • +242 +242
  • +243 +243
By entering your phone number, you are accepting to receive promo messages from AskGamblers.

Enter the code

Didn’t receive the code? or

Verification successful!

You will be automatically redirected to African Palace Casino in five seconds. If you are not redirected please select

African Palace Casino Bonuses

Show all

African Palace Casino Complaints