Complaint #32 African Palace Casino

Stalling payment for weeks

By rahiltje

9 years ago

Message on forum

i have waiting more then 3 weeksfor my 500euro. everything is ok the docs are ok and my bonus were done. i play everything right but now I'm waiting more than 3 weeks on my money. they saying things like you have to wait because the withdrawal take 5 working days. so i wait NOTHING! after that they say send docs did that, waiting, and NOTHING. this is wat they say,

me: so did you check why its taking so long before i get the money
.Jonathan: The withdraw process could only begin once the finance team received all your documents. They now have the documents and it will be processed soon
me: oke sorry but i have give them a week ago my docs
.Jonathan: Yes the process it 1 - 5 working days once the documents have been received.
me: more then a week
me: its already been 8 work days
me: jonathan i have waiting a long time now so i gonna try by a nother way i have find a site where i can send mt complain that you dont pay me out you always have a reason taht i have to wait
me: i wish you a good day by for now

Disputed Casino African Palace Casino

Reason Delayed payment

Amount €500

Discussion

AskGamblers

• Support Team

9 years ago

Dear African Palace Casino,

Please let us know if there's some update regarding this case.

African Palace Casino Complaint Stats

Resolved 11 / 33

Avg. Amount $2,036

Avg. Complaint Duration 7 days

Avg. Response Time 4 days

African Palace Casino Complaints

See all complaints for this casino

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Money still not paid after multiple follow ups

My username is AFR91842342 . My withdrawal was not reflect to my account till now, All they say is "we have escalated your issue and our finance team is looking into it." I made a withdrawal on April month and i have did four withdrawals in the amount of INR12000 , INR 12000, INR7192.50 and INR 7215 and still no response from them on date I can receive my withdrawal. Soon after that i received a response from african palace casino few days back stating below, "It has been brought to our attention from our withdrawals team that there is a discrepancy with your latest withdrawals at African Palace Online. Upon closer inspection it has been identified that your gameplay has been deemed irregular as per the terms and condition on our casino. We have found that your gameplay sessions has been negatively motivated during your play sessions, and that you have not wagered & cashed out in the spirit of fair play. Your Bets have been found to be in excess or more than the limitations set at 30% of the Deposit match bonus received. All Bonuses granted, (whether it’s a Free bonus or a Match offer) are granted with the intent that a player will agree to the casino’s Terms and Conditions and wager the required amount in the spirit of fairness for fun and enjoyment, and not to be with a malicious gameplay behaviour to harm the casino in any way." I have received this message from casino. after that i have asked support team, they told me that , you will get the payment soon, but till now i didnt got my payment...

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Unresolved