Not reachable, withdrawal still not paid

Sir my user name - AFR91705672 i have requested withdrawal in african palace casino of amt 39000 INR one week ago but they are not proceed my withdrawal till now. I have also send a emailed of regarding this but they are not responding. they are not answering my calls pls help me regarding my delayed payment. Thanks.

My username is AFR91842342 . My withdrawal was not reflect to my account till now, All they say is "we have escalated your issue and our finance team is looking into it." I made a withdrawal on April month and i have did four withdrawals in the amount of INR12000 , INR 12000, INR7192.50 and INR 7215 and still no response from them on date I can receive my withdrawal. Soon after that i received a response from african palace casino few days back stating below, "It has been brought to our attention from our withdrawals team that there is a discrepancy with your latest withdrawals at African Palace Online. Upon closer inspection it has been identified that your gameplay has been deemed irregular as per the terms and condition on our casino. We have found that your gameplay sessions has been negatively motivated during your play sessions, and that you have not wagered & cashed out in the spirit of fair play. Your Bets have been found to be in excess or more than the limitations set at 30% of the Deposit match bonus received. All Bonuses granted, (whether it’s a Free bonus or a Match offer) are granted with the intent that a player will agree to the casino’s Terms and Conditions and wager the required amount in the spirit of fairness for fun and enjoyment, and not to be with a malicious gameplay behaviour to harm the casino in any way." I have received this message from casino. after that i have asked support team, they told me that , you will get the payment soon, but till now i didnt got my payment...

On April 11 I made a withdrawal of € 450. On May 19 a withdrawal of € 680. So in total now € 1130. Many excuses when I asked about the payment of € 450, they never knew when the payment would take place. The last 2 weeks they don't respond anymore on my emails. Sistercasino Grand Reef (same problems) already got a warning, when will this casino be warned?

On April 14 I requested the withdrawel of my winnings (1400€). Since that I'm waiting for the payout. I had several diskussions with the online support and repeatingly always get the same statements like "you will get paid soon", "I will escalate it to the finance team", "Pitbull is already checking it",.... Here is an overview about the steps: - Apr 14: Request for withdrawel - Apr 28: First contact with online support - ...: Several contacts with online support - May 12: After one month I received an e-mail that I have to supply additional documents - May 12: documents supplied - May 18: withdrawel was declined. Online support told me that they were facing some issues when sending my money. I have to re-request the withdrawel but it will be processed soon ("[...]has moved back in to the same position of the queue as where it was before the system has moved your funds back "). I then re-requested the withdrawel. - May 23: Still I'm waiting for payout and support keep telling the same words all the time. (Please let me know what additional info is required if it's not enough now) thx for helping me resolving the issue...

African Palace Casino - a casino that APPEARS legitimate, with friendly support staff and fast replies. Deposited with one of their daily bonuses and made 3 withdrawals on April 29th for a total of $12,000. Already have documentation in order and have played at casino for years, but never withdrawn successfully (with similar issues in the past). Their stated withdrawal processing is 1-5 business days. It has now been a full two weeks (so roughly double that). Upon contacting support via email and from casino lobby chat, they keep repeating the same thing over and over - that finance has been notified and I should hear from them 'soon', but no actual reason for delay given, nor any timeframe of when I will actually get paid. Am attaching screenshots of cashier, online conversations, and emails. If this casino has even a shred of credibility, would be good to hear why they aren't paying, and maybe actually get paid for once.

I have requested withdrawal of $500 on 15/02/2017. It is past their pending time . Today it is now 01/03/2017, still no money. Ive contacted the casino many times and they just keep telling me it's coming soon. Just all delaying tactics, no action from anyone at all even from the manager. Im not a very happy customer. I'll never play in this casino again.

i have waiting more then 3 weeksfor my 500euro. everything is ok the docs are ok and my bonus were done. i play everything right but now I'm waiting more than 3 weeks on my money. they saying things like you have to wait because the withdrawal take 5 working days. so i wait NOTHING! after that they say send docs did that, waiting, and NOTHING. this is wat they say, me: so did you check why its taking so long before i get the money .Jonathan: The withdraw process could only begin once the finance team received all your documents. They now have the documents and it will be processed soon me: oke sorry but i have give them a week ago my docs .Jonathan: Yes the process it 1 - 5 working days once the documents have been received. me: more then a week me: its already been 8 work days me: jonathan i have waiting a long time now so i gonna try by a nother way i have find a site where i can send mt complain that you dont pay me out you always have a reason taht i have to wait me: i wish you a good day by for now

On November 6 I made a withdrawal of € 300 and another one on December 6 of € 160. I mailed them several times about it, got quickly an answer, but every time there were excuses like banking troubles, delay of payments, but mostly that they let it escalate to their finance team. But still no payment received yet. Earlier withdrawals were paid in a average time of 4 weeks, but this one is now over 2 months old. I have the same problems with sistercasino Grand Reef, where I have an open withdrawal of November 20 of € 160.