Complaint #39 African Palace Casino

Payment delayed for 5 weeks

By Roman T.

9 years ago

Message on forum

On April 14 I requested the withdrawel of my winnings (1400€).
Since that I'm waiting for the payout. I had several diskussions with the online support and repeatingly always get the same statements like "you will get paid soon", "I will escalate it to the finance team", "Pitbull is already checking it",....

Here is an overview about the steps:

- Apr 14: Request for withdrawel
- Apr 28: First contact with online support
- ...: Several contacts with online support
- May 12: After one month I received an e-mail that I have to supply additional documents
- May 12: documents supplied
- May 18: withdrawel was declined. Online support told me that they were facing some issues when sending my money. I have to re-request the withdrawel but it will be processed soon ("[...]has moved back in to the same position of the queue as where it was before the system has moved your funds back "). I then re-requested the withdrawel.
- May 23: Still I'm waiting for payout and support keep telling the same words all the time.

(Please let me know what additional info is required if it's not enough now)

thx for helping me resolving the issue...

Disputed Casino African Palace Casino

Reason Delayed payment

Amount €1400

Discussion

There are no replies at the moment.

African Palace Casino Complaint Stats

Resolved 11 / 33

Avg. Amount $2,036

Avg. Complaint Duration 7 days

Avg. Response Time 4 days

African Palace Casino Complaints

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