African Palace Casino Complaints

Won't pay out my withdrawal

Dear sir my user name is AFR91480932 and I request for my withdrawal of INR 28000 last year in the month of june and till now I did not get my withdrawal in my bank account and casino say that we shut down this casino. They shut down the casino after my deposit and they never informed me about this. This casino have three sister casino , Indio casino, Grand reef casino also and all of these casino use the same banking account of GLOBOTEC INDIA and now they refused to refund my money. Please I request you to take very strong action against these fraud casino and punish them. Seized their bank accounts and refund to player who cheated by them

Unresolved

₹28,000

Not reachable, withdrawal still not paid

Hi Sir / Madam, I am Online Casino Player in African Palace Casino with a Username AFR91884502 I am facing lot of issues regarding these casino. I have account with them. From past 2 Months, this Casino has stopped their operations & they are also holding my withdrawals up to 1 Lakhs. They can not be reached in any ways, either through phone, mail or any ways & even there Playtech software is not opening. Kindly Help me to resolve this. I am really fedup with this kind of action from this Casino. Kindly Help, expecting your reply at the earliest. Regards, Mary

Unresolved

₹100,000

Not processing my withdrawals

Sar my name is Hebry < surname removed > i am from India, my african palace casino id is AFR91753412 Last 2 months theare not giving withdraw my big amount is pending near about 500000 INR balance My email is < email removed >. I send u alll attachment of withdraw balance i am asking casino support and now no one is responding no calls and emails. plz help me

Unresolved

₹500,000

Withdrawal not proceed after 10 days

Sir my user name - AFR91705672 i have requested withdrawal in african palace casino of amt 39000 INR one week ago but they are not proceed my withdrawal till now. I have also send a emailed of regarding this but they are not responding. they are not answering my calls pls help me regarding my delayed payment. Thanks.

Unresolved

₹39,000

Money still not paid after multiple follow ups

My username is AFR91842342 . My withdrawal was not reflect to my account till now, All they say is "we have escalated your issue and our finance team is looking into it." I made a withdrawal on April month and i have did four withdrawals in the amount of INR12000 , INR 12000, INR7192.50 and INR 7215 and still no response from them on date I can receive my withdrawal. Soon after that i received a response from african palace casino few days back stating below, "It has been brought to our attention from our withdrawals team that there is a discrepancy with your latest withdrawals at African Palace Online. Upon closer inspection it has been identified that your gameplay has been deemed irregular as per the terms and condition on our casino. We have found that your gameplay sessions has been negatively motivated during your play sessions, and that you have not wagered & cashed out in the spirit of fair play. Your Bets have been found to be in excess or more than the limitations set at 30% of the Deposit match bonus received. All Bonuses granted, (whether it’s a Free bonus or a Match offer) are granted with the intent that a player will agree to the casino’s Terms and Conditions and wager the required amount in the spirit of fairness for fun and enjoyment, and not to be with a malicious gameplay behaviour to harm the casino in any way." I have received this message from casino. after that i have asked support team, they told me that , you will get the payment soon, but till now i didnt got my payment...

Unresolved

Still no payment after 2 months

On April 11 I made a withdrawal of € 450. On May 19 a withdrawal of € 680. So in total now € 1130. Many excuses when I asked about the payment of € 450, they never knew when the payment would take place. The last 2 weeks they don't respond anymore on my emails. Sistercasino Grand Reef (same problems) already got a warning, when will this casino be warned?

Unresolved

€1,130

Payment delayed for 5 weeks

On April 14 I requested the withdrawel of my winnings (1400€). Since that I'm waiting for the payout. I had several diskussions with the online support and repeatingly always get the same statements like "you will get paid soon", "I will escalate it to the finance team", "Pitbull is already checking it",.... Here is an overview about the steps: - Apr 14: Request for withdrawel - Apr 28: First contact with online support - ...: Several contacts with online support - May 12: After one month I received an e-mail that I have to supply additional documents - May 12: documents supplied - May 18: withdrawel was declined. Online support told me that they were facing some issues when sending my money. I have to re-request the withdrawel but it will be processed soon ("[...]has moved back in to the same position of the queue as where it was before the system has moved your funds back "). I then re-requested the withdrawel. - May 23: Still I'm waiting for payout and support keep telling the same words all the time. (Please let me know what additional info is required if it's not enough now) thx for helping me resolving the issue...

Unresolved

€1,400

Not been paid after weeks

African Palace Casino - a casino that APPEARS legitimate, with friendly support staff and fast replies. Deposited with one of their daily bonuses and made 3 withdrawals on April 29th for a total of $12,000. Already have documentation in order and have played at casino for years, but never withdrawn successfully (with similar issues in the past). Their stated withdrawal processing is 1-5 business days. It has now been a full two weeks (so roughly double that). Upon contacting support via email and from casino lobby chat, they keep repeating the same thing over and over - that finance has been notified and I should hear from them 'soon', but no actual reason for delay given, nor any timeframe of when I will actually get paid. Am attaching screenshots of cashier, online conversations, and emails. If this casino has even a shred of credibility, would be good to hear why they aren't paying, and maybe actually get paid for once.

Unresolved

$12,009

Waiting on payment for 17 days

I have requested withdrawal of $500 on 15/02/2017. It is past their pending time . Today it is now 01/03/2017, still no money. Ive contacted the casino many times and they just keep telling me it's coming soon. Just all delaying tactics, no action from anyone at all even from the manager. Im not a very happy customer. I'll never play in this casino again.

Unresolved

$500

Stalling payment for weeks

i have waiting more then 3 weeksfor my 500euro. everything is ok the docs are ok and my bonus were done. i play everything right but now I'm waiting more than 3 weeks on my money. they saying things like you have to wait because the withdrawal take 5 working days. so i wait NOTHING! after that they say send docs did that, waiting, and NOTHING. this is wat they say, me: so did you check why its taking so long before i get the money .Jonathan: The withdraw process could only begin once the finance team received all your documents. They now have the documents and it will be processed soon me: oke sorry but i have give them a week ago my docs .Jonathan: Yes the process it 1 - 5 working days once the documents have been received. me: more then a week me: its already been 8 work days me: jonathan i have waiting a long time now so i gonna try by a nother way i have find a site where i can send mt complain that you dont pay me out you always have a reason taht i have to wait me: i wish you a good day by for now

Unresolved

€500

Waiting over 2 months on my withdrawal of € 300

On November 6 I made a withdrawal of € 300 and another one on December 6 of € 160. I mailed them several times about it, got quickly an answer, but every time there were excuses like banking troubles, delay of payments, but mostly that they let it escalate to their finance team. But still no payment received yet. Earlier withdrawals were paid in a average time of 4 weeks, but this one is now over 2 months old. I have the same problems with sistercasino Grand Reef, where I have an open withdrawal of November 20 of € 160.

Resolved

€300

Payment way overdue

I have requested withdrawal of $1400 on 16/10/2016. It is past their pending time which was on Friday 21/10/2015. Today it is now 25/10/2016, still no money. Ice contacted the casino many times and they just keep telling me it's coming soon. Just all delaying tactics, no action from nyone at all even from the manager. Im not a very happy customer. I'll never play in this casino again.

Resolved

$1,400

Won't pay winnings

Hi, I made a withdrawal of 400 euro at african palace on 8th august 2016. After 5 days, they hadnt even looked to verify my account which made me suspicious. After then reading reviews, i saw it was blacklisted on one review site. After verifying my account, they've given me every excuse, from "slight delay" , "escalated to high priority" , problem with my withdrawal merhod" , looked for bank details etc which I gave them. And now they wont even answer my emails. I received no deposit bonus so they were no wagering requirements. How this casino is allowed operate is crazy. Please help? I can send you the whole string of emails which were sent and received if needed Regards Cyril

Resolved

€400

Delaying withdrawal

i had withdrawal my 1st wining on 2016-07-31 01:20:40 AUD 1,600.00 2nd winning on 2016-08-02 02:52:21 AUD 1,400.00 (NETTELLAR) Did ask customer support for many times and keep delay . Finally get this email from Pitboss| African Palace Casino Today at 4:41 AM I know that you are eager to receive your winnings and must sincerely apologize for the time taken to process this to you. We are currently experiencing a minor banking problem which is preventing us from clearing funds from our international bank accounts. Due to these limitations we have decided to start processing your withdrawal in smaller amounts to avoid further delays. Our finance team have scheduled weekly payments of 500 Dollars to your account, the first transaction will be processed tomorrow and you will receive a payment every week moving forward. Please accept this as a temporary solution and rest assured that as soon as your funds are cleared, the total amount outstanding will be immediately transferred to your account. Your patience is greatly appreciated at this time and please feel free to chat to me should you require any further information. Regards, Riley African Palace Casino | Pitboss Now i want my full wining credit but not AUD 500.00 weekly .

Unresolved

$3,000

Withdrawal Problems

I made a withdrawal from my account for $20000 AUD on the 15/07/16, i was informed it would take 1-5 business days, the withdrawal is still pending and i am just being told the same thing over and over from casino support, my withdrawal has not progressed at all.

Unresolved

$21,000

Delayed withdrawal

The casino not paid my winnings !! They just keep me out !! They say there were so many withdrawals, so I'll be later on it !! my profit is requirement after regular playthrough 1405.22 i have said i have booked holidays and i need the money and that I relied on it becuase i had to pay the booked holidays!!!!

Resolved

€200

Withdrawal takes more than 6 weeks

I have win 300 doller , the money is take out of my account but not transfere to me, then i ask them i get the same storry. Here is the answer today: Jonathan: I can see you have been waiting for sometime and I do apologise for that. Unfortunately I do not know why its taken this long but we will have to follow up with the finance team on Monday. They have do this many times , but they never get a answer to me. An it is not possible to talk with financial team what can i do

Resolved

$300

Withdrawal taking forever

I requested a withdrawal at Grand Reef Casino in Dec 2015 and it took a month to receive so I decided to play another casino instead. Not knowing they were connected I signed up to African Palace Casino and played a bit there, requested a withdrawal and its been over 3 weeks again and I haven't received it yet. It still shows as pending so it's still able to reverse. Support keep telling me that there is a lot of public holidays and lots of withdrawals to process. Yet I played at Euro Palace Casino(which according to online reviews has a slow rate of withdrawal) and I withdrew on Fri 15/1/16 and the money was in my account on Tue 19/1/16 so if African Palace was so busy doing withdrawals because of holidays and amount of withdrawals then wouldn't other online casinos have the same problem?

Unresolved

10 eur no deposit bonus not given and not correct first deposit bonus

Hello! I registered via a promo e-mail (Attachment below) to this casino, and I havent got the 10 EUR no deposit bonus! And then in chat (Attachemnt below) the casino offered me 150 % bonus + some free spins (What is nothing). On they web page they offer 200 % in normal way! Incredible and not correct!

Resolved

Unacceptable payment plan for my winnings

I have attempted a withdrawal of $19000 with African palace casino. The casino has entered me in a payment plan of $2500 per week, they tell they are having trouble with international transactions. I have spoke to the casino on many many occasions to have this matter resolved and my total amount owed payed. This will take 8 weeks to pay my money which is totally unnacceptable, they have acknowledged that they would accept any value deposit from me but can not pay my whole amount owed

Unresolved

$19,000

African Palace Casino still has not paid me 1462 euro after I sent them my document and cashout

I want my 1462 euro from African Palace casino. They told me I needed to verify my account so I sent them what they asked for. Now they do not respond to me and I do not have any of the money I cashed out. I do not know if they will pay or not. I do not know if there is any problem but I want my money and I can not contact them. Please help contact them or find out why they do not pay me. This is very unfair to me I think to not pay when I win.

Unresolved

€1,462

Withdrawal delayed

Hi did a withdrawal of $6000NZD on the 04 June 2014. I have sent all the required doccumentation. They are just delaying to pay my money. Its always the same excuses there has been over 3000 withdrawals this month. The finance team will have it processes with a couple of the days. The finance department is closed . Just excuses all the time I just want my money it is mine and they should just pay it.

Resolved

$6,000

African Palace Casino does not pay my winnings

Was obtained in this casino bonus. all the conditions and ordered a withdrawal in January. still the money is not paid. when contacting a support getting the standard response: "Our team is currently engaged in your payment, you will get the money within 24-48 hours" but still no money. were sent at their request documents to verify and they were ok, but it did not change the situation. I will be grateful for your help in this matter, Thank you!

Unresolved

Delayed Withdrawal

I made a withdrawal on this site on the 3rd of May for $285. After numerous attempts to resolve this they are still saying the finance department are aware of my withdrawal... I had emailed them directly but only received 1 response saying to keep waiting over a week ago. They are totally unwilling to help at all any more In a chat session the operative even told me that they may keep my money! So Frustrating as they represent Playtech and I deposited in good faith on this site.

Resolved

$285