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Mucho Vegas Casino

SUPERB 9.18
PLAYERS FROM UNITED STATES NOT ACCEPTED

Mucho Vegas Casino is an online casino home to over 800 online slots and casinos games. Games here are powered by NetEnt, Microgaming, Betsoft, GameArt, iSoftBet, Oryx and several others. The site has a user-friendly interface and can be played in instant play mode and on mobile. Players can also enjoy the thrill of a live casino. Mucho Vegas are licensed and regulated by the laws of Curacao.

Restricted Countries and Territories

Unfortunately, players residing in the follow countries cannot play at the casino: United States of America, Us Minor Outlying Islands, US Virgin Islands, Canada, United Kingdom, France, Italy, Spain, Switzerland, Malta, Panama, Costa Rica, Curacao and Netherlands.

Virtual Games

The sheer volume of video slots available to the casino is impressive! Players can easily keep track of their favourite games, recently played games and can access the casino most popular games with the click of a button. Players can categorize their games per gaming provider or use the in-built search feature to head straight to the game they want to play. Games include the Motorhead Slot, Spinata Grande Slot, Immortal Romance Slot, and Glam Life Slot.

When it comes to table games the number available is equally as impressive. There are variants of blackjack and roulette like Single Deck Blackjack, Pirate 21 and American Roulette and European Roulette. Other table games include Craps, Casino Hold’em and Red Dog Progressive.

Video Poker players can find their favourite games too. With over 50 variants to choose from which include Double Joker, Bonus Poker, Bonus Deuces and Deuces and Jokers.

Other games include Keno, Germinator and several others.

Live Games

Players who enjoy the thrill of a live atmosphere can enter the NetEnt Live Casino for games around the clock.

Mobile Gaming

The casino can also be accessed from several smartphone and tablet devices. Available on multiple mobile browsers players can enjoy a selection of the casinos most popular games.

Support

Live Chat is available here 24/7. However, should players which to contact support using another method they can use their online contact form for a prompt and professional response.

Security

The casino uses an advanced encryption system and have protection measures in place to ensure players personal and financial details are secure at all times. And with leading gaming suppliers here there’s no need to worry about fairness! The casino uses a random number generator to take care of this.

Pros

  • Games available in instant play mode
  • Mobile gaming available
  • Over 800 games available
  • Live Casino
  • Live chat available 24/7

Cons

  • No phone support

Screenshot

Mucho Vegas Casino Reviews by Players

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russelfoo 26 reviews
Singapore
Message
I like your games seriously !! The review is simple and at the point.
MUCHO VEGAS CASINO REPLIED ON TUESDAY 17. JANUARY 2017
Hola Russelfoo and thanks a lot for your review!

Our library of games is about to get even bigger so I think you will like us even more soon :)

We already have over 850 games in the library but we are working to add other top-notch game studios to make the fiesta even bigger.

You can expect news on that very soon.

Once again, thank you very much for your review and for playing at Mucho Vegas!
tchen 3 reviews
Brazil
Message
Hi,

I would like to apologize as I miscalculated thinking that 10% of a. 8.99 balance is < 0.09 per spin which in fact is very difficult to play and even find a slot allowing this without having to reduce the number of lines in play.

Thanks for your clear explanation and very happy that you took into consideration and amended this redundant policy which in my opinion does nobody any favors cause you are in fact allowing winners to bet a lot more than what you intended with this restriction in the first place. Meaning you are actually welcoming a player who deposited minimum to wager at amounts much higher with no ceiling for maximum bet when they start winning compared to industry standards that caps max bet allowed while having an active bonus at no more than 5-7 eur per spin.

The fact that the casino rep responds.in forums is a major plus showing that at least they are listening and willing to make an effort for best of player. Thank you and I will definitely be back to play more.
Regardless if I had miscalculated which caused this misunderstanding, I do feel that your staff are knowledgeable enough to describe it the way you did which could have allowed me to play without worrying for something that was actually had no t much affect to to example I raised. I was left in live chat for numerous hours hoping to have this sorted so I can at least begin play. I ended up playing without a clear instruction just hoping that I would get on a win streak so I did not have to worry about balance getting low and have to constantly worry about what if my balance gets low enough that I needed to violate your terms to continue play. Luckily I did win and now just waiting for payment.
MUCHO VEGAS CASINO REPLIED ON FRIDAY 9. DECEMBER 2016
Dear Tchen,

thank you very much for your follow up commentary and we really appreciate that you took the time to do it!

You helped us realise that one of our rule, though necessary, was in some cases impractical and therefore you allowed us to improve our terms and conditions. This will be to the benefit of all future players and so you helped us and them greatly.

I do agree that the level of Customer Service that you have received was sub-par and for this I must apologise. This was already addressed with the agent who had the best of intentions but was probably still too "green" to handle a very specific question such as this one. We will work on that with this agent and the rest of our staff and I hope that your next experience with our staff will be more positive.

In regards to your withdrawal, let me first congratulate you on your win!

We aim to pay all winnings in less than 24 hours but depending on the verifications needed on the account it might take up to 2 business days to process a payment. I have enquired with the verification team and it appears that your KYC documents have been received this afternoon and are being reviewed so we should be able to process your payment tomorrow morning already!

Thank you again for both of your comments, which have helped us tweak the Terms and Conditions of the casino to the benefit of all future players.


test187 1 review
Germany
Message
A lof of games. Withdraw Banktransfer 1 day.

Live Chat and Quick Support.
W.R. 30x(d+b) Too much!!! Withdraw only Banktransfer!!! (No Neteller to people in Germany, Spain, France and Co). Maximum Betsize!!!

I played about 4 Hours and than I see that my bets was not count, 6 Hours later they helped me and I continue to play.
MUCHO VEGAS CASINO REPLIED ON THURSDAY 8. DECEMBER 2016
Hola Test187,

thank you very much for your comment and letting us know about your concerns. We appreciate all feedback that can help us provide a better experience to players and so your comments are very welcome.

In regards to the wagering requirement, it is set in relation to the amount of bonus we give. At Mucho Vegas we have decided to offer large bonus sizes and amounts to maximise play time and enjoyment of our 800+ games database.

Our bonuses include a first deposit bonus of 200% and total welcome package of $/€1500 + 150 Free Spins so players who chose to play with a bonus receive a lot of extra credit to try various games. Of course, players are able to play without bonus too so it all depends on players preferences.

We also try to offer many deposit and withdrawal options but unfortunately , as is the case with Neteller, we are sometimes limited by payment processor policies regarding certain regions. As you point out, we instead offer fast bank transfers for players in these limited regions. Kindly note that we cannot accept players from France, Spain and a few other countries at all due to local regulations.

Finally, regarding your comment about the bet sizes I am not sure I understand the concern as all our games can be played for a few cents or up to $/€ 50 or more per spin depending on players preferences. If you have had trouble with certain games, please contact our 24/7 support so we can investigate the problem.

I would also like to know more about the problem that you encountered with the wagering requirement so if you could contact our address support@muchovegas.com and ask that your request be passed over to management I will be able to look into it for you.

Thank you very much for your constructive feedback that will help us improve our casino!
sleepek 2 reviews
Pitcairn Islands
Message
Great welcome bonus. Great choice of games. Very quick verification and even faster withdrawals to e-wallets.

Great looks of the website. Great live support - they all know what they are doing.
There is everything a casino player needs so there is nothing to dislike.
MUCHO VEGAS CASINO REPLIED ON MONDAY 5. DECEMBER 2016
Hola Sleepek!

thank you very much for your positive review!

It was shared with the whole team with a special attention to our 24/7 Support as you point out how helpful they are. Everybody is grateful for your praise :)

At Mucho Vegas our goal is to offer great games, great customer service and all that in a fun atmosphere so reviews like yours really motivate us!

Please note that we want to learn from our players to improve constantly so if you ever have any negative experience or see elements that we can improve , please reach out to support@muchovegas.com so we can work on the feedback.

Thanks again!
tomtom 4 reviews
Sweden
Message
What a great casino. Super friendly customer service, quick verification process and payout in a few days. No hassle at all. If you want to avoid headache and endless waiting times for withdrawal chose this casino. Super nice!!!
Missing a few games if I have to say something but the selection of games is still great.
MUCHO VEGAS CASINO REPLIED ON SUNDAY 4. DECEMBER 2016
Hola Tomtom!

Thank you very much for your comments.

We are honoured to read your positive review and glad that you are enjoying playing with us!

We want to offer players a fun atmosphere and a ton of high quality games and therefore we are always looking for feedback on how we can improve.

You mention that there are a few games that you wish we had and we would love to hear more about this so, if you can, please send us an email at support@muchovegas.com with the list of games you think we should add.

Thanks again for playing at Mucho Vegas and for helping us make the fiesta even more fun!

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