Unfairly confiscated winnings

AskGamblers Complaints Team have been in direct communication with the Mucho Vegas management over the last week in an attempt to find a possible solution for this complaint. Unfortunately, such a solution has not been achieved due to the fact that the AskGamblers Complaints Team refused to confirm the following:

A/ Player violated the following term:

"Please also note that a player can bet a maximum of €/$ 5.00, 50 SEK/NOK/ZAR or 10% of their current available balance (whichever is lower) on a given round or spin when using bonuses or winnings generated from bonuses (this does not apply to balances of €/$2, 20 SEK/NOK/ZAR or less)."

Based on the complete player's game log of to the session referring to his second deposit and bonus, we can confirm player did NOT violated the aforementioned rule. Player made 3734 bets and none of these bets was in violation of the max bet rule.

B/ Player was punished and his winnings confiscated due to violation of the max bet rule while playing with a deposit and attached bonus which player lost completely and before he made another deposit and claimed another bonus and with which player was lucky enough to win afterwards. Indeed, player violated the aforementioned rule by placing 24 bets in excess of the allowed max 10% of current balance, but his balance was lost completely prior making another deposit and claiming another bonus. Despite that, Mucho Vegas applied the following term:

"Betting a larger proportion of one’s balance on a single round or game can lead to the voiding of all winnings and bonuses."

We do not consider the application of this particular term to be justified, because the common interpretation of this rule /the interpretation which all other online casinos are using when applying the max bet bonus term and which AskGamblers Complaints team consider to be the only fair, justified and honest interpretation/ refers to all bonuses attached to the relevant deposit and NOT to ALL subsequent deposits.

Based on all the above, AskGamblers Complaints Team consider the confiscation applied by Mucho Vegas Casino on player's legitimate winnings as unfair and unjustified. Unfortunately, the casino team refused to comply with our decision and pay the player in full. Therefore, the complaint is being closed as Unresolved.

AskGamblers Complaints Team requested additional evidence and information from the Mucho Vegas Casino team due to that fact we considered the information and proofs they presented so far as not justified enough to confirm the accusations against player.

Mr Kalle L,

we have provided Ask Gamblers proof that you have violated the terms and conditions of the website but as you admit to it anyway this should not be necessary. We are respecting the process regardless.

I have already explained to you why your claim that violating the terms on one bonus offer should not affect the validity of your second bonus is not correct.

Violating the terms as you have done is bonus abuse and this behaviour has an impact on the overall integrity of the bonus program and we have had no choice but to void your winnings.

You are not eligible to take advantage of any more bonuses due to your clear breach of our terms. As I explained to you already these emails are sent by an automated system and you can disregard them or even better unsubscribe by following the link contained in every mailer that we send.

Best regards,

Mucho Vegas

Waiting for AG to request documents to check my game play isn't quite that relevant, is it? Meaning since we both agreed that I havn´t breached any terms while playing Welcome Bonus 2. I accidently did when I was playing Welcome Bonus 1, but as your terms are saying, "the player automatically declares to also accept the terms and conditions for that particular promotion/bonus" And that bonus was as we both know lost and over with. I have no claims there as you shouldn't have any claims in bonus 2 where I played by the book.

And by the way, why are you then sending me multiple emails with even more bonus offers when you said that I am not allowed to play with any more bonuses? I guess that you are hoping that I will (naturally) assume I still can claim them since you email me about it so that you then retroactively can confiscate even more money from me?
I have got bonus offers from you to my email:
2017-01-30 19:21 (4 hours after you told me I was banned from bonuses and that you are stealing my money)
2017-02-03 13:03 (3 days after you told me I was banned from bonuses and that you are stealing my money)

But back to the biggets issue: I played your welcome bonus 2 and I did not breach any terms (as you also admit), why can't you just pay me the money that you wrongly confiscated, and everything is good. I will leave you alone for the rest of my life and wont tell anyone about it. Ok?