Constantly not allowed to withdraw funds and put on hold

I have been trying to withdraw my winnings multiple times, but they continue to "fail" in the system according to their emails, today I tried to login and my account was blocked. Live chat could not figure out why and told me I would be informed via email.
I have emails with the "failed" payments and the live chat transcript where I was told the withdrawal would work this time and I attached them.
Thanks!

Made a deposit through casino website with do you Bitcoin option, payment has been confirmed I have all confirmations. Still not credited, contacting support they told me no record of any deposits made. And that I should clear cache and cookies and try again.
When sent proof of payment and record of transaction I was told to await reply from the financial department, which no reply has been made.

Hy Guys, need help i started a with drawl (100 euro) its complete confirmed and must be on the way. Unfortunately i dont get answer from the cashier on my mail, and support tell me cashier will mail me. But i dont get any contact and my money dont receive. I got a mail at the 7 june , they asked: Hello < name removed >, thank you for playing at Mucho Vegas Casino. Kindly we are contacting you in order to complete the payment of your winnings derived last 28/05/2018. We would like to ask you the following information so the payout can be sent out successfully, please note this information is required from our bank in order to process the transaction. - Your occupation/job/field of activity (full or part-time) Waiting on your kind reply, The Mucho Vegas Cashier [email protected] i answer them and ask for a confirming mail for me, this was my last contact to the Cashier. I send much mails with questions or infos and try to contact chat all few days. would be nice if u could help me, whats wrong maybe any error etc, just like to receive it, i extra deposited again for this withdrawal. INFOS; it is a withdrawal from a freebonus - its was capped to 100€ from the casino to cashout! i still have deposited before, and shortly after this withdraw. my account is totally verified (last mail about this issue from the casino: ello < name removed >, thank you for your mail. Your screenshots of credit card has been accepted. Unfortunately, we do not accept MasterCard credit cards as a payment method for withdrawal request . You can always use Wire Transfer for withdrawal requests, and make deposits with MasterCard credit card. Kind regards, The Mucho Vegas Cashier [email protected] I still have checked the Data i entered for my withdraw (BANKTRANSFER) before and just now before i wrote this complaint || no failure all data correct. DATA from transaction history : < personal info removed >

Hi! I started playing at this casino the other day and claimed their first deposit bonus right away. I made bets of SEK50 until I lost my whole balance which removed the active bonus from my account. Then I made a second deposit and received another bonus. I started with SEK 5000 and started betting SEK 70. I continued playing and ended up having SEK 31800 that I managed to wager before I made a withdrawal. Everything was great, they congratulated me, asked for my documents, thanked me for sending them and told me to standby for further contact with the Finance Department. Then I got the email from the Finance Department saying I had breached their terms by betting over 10% of my total balance and they had confiscated all my winnings! But that is not true! I logged into my account and reviewed all my bets during playing with the second deposit bonus (the one leading up to my winnings and withdrawal). And I found no faults done by me. My balance was NEVER even under SEK 2500 and therefor I wasn’t even close to breaching the 10% rule since the highest bet I made was SEK70. So I contacted support and told them so and that I hade proof for that. Then they actually admitted that it was true that I hadn't breached any terms when playing my 2nd bonus! I thought: Great, now it will all be solved. But then they claimed that I had bet more than 10% while playing with my first bonus. But that bonus was already lost, I didn’t win anything from that one, the balance went to zero, and I was allowed to take a new bonus and try again. I understand that if I would have won while playing with my first bonus they would have the right to confiscate the winnings but I didn’t. And they do not have the right to confiscate winnings from a bonus where I did nothing wrong! Especially since they even admitted that I had done nothing wrong during that play! This casino just don’t want to pay my winnings and is trying everything! AskGamblers could you please help? I have made copies of my whole gameplay during the second bonus which proves that I played by the rules every single bet. It is too big to upload but I would be more than happy to sent it to you if you would like to review it?

We found this casino through this website. My flatmate joined up and played slots. As this casino seemed to offer a huge selection of slots I was also keen to join. Reading through the terms and conditions of this casino it stated if interested to contact support prior to sign up to confirm ok due to same residential address ip etc. Support said it was fine so long as we could verify identification if there were any withdrawals to be made. I signed up and deposited twice with the bonus welcome offer. My third deposit as I had not won any amount I considered substantial I did not select to have a bonus and commenced playing slots. I won $7400 approx and withdrew the funds as it was maximum 2000 per week. It had been sitting as pending withdrawal(s) Then management informed me they voided my winnings and closed my account due to multiple accounts. Even though I had asked support prior to establishing my account if it would be ok for myself to have an account with this casino as my flatmate already had one, which the response was yes. Please help me get the winnings I sincerely believe I am entitled to as I did not do anything wrong. I have attached a screenshot of the conversation with support