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Mars Casino

Average Complaint Response Time: 1 day
Average Complaint Response Time: 1 day

Mars Casino Review

  • Casino games available in instant play
  • Mobile gaming supported
  • A well-equipped live casino featured
  • Live chat open 24/7
  • Website encrypted with SSL
  • A limited number of non-roulette table games
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General info & Latest Promos
Website http://mars.casino
Established 2016
Owner Direx N.V. Casinos
Casino Promotion Mars Casino: 100% up to €100 / 1 BTC + 50 Bonus Spins

Mars Casino is an online casino with a stunning space-themed design. The casino is playfully said to be located on the planet Mars. Powered by SoftSwiss, Betsoft, Endorphina and Amatic Industries, Mars Casino features a large variety of online slots and other online casino games. There is a live casino for players who enjoy the feeling of gambling against real dealers and a mobile casino for playing on the go. Mars Casino is available in English and Russian and is licensed and regulated by the Curacao eGaming.

Restricted Countries and Territories

Players from certain countries cannot benefit from promotions as opposed to players residing elsewhere. The list of restricted countries includes Israel, Spain, Ukraine, the UK, France, Netherlands, US and others. To see the full list of excluded countries, players should refer to the 'Restricted Countries' section.

Virtual Games

Mars Casino features a variety of video slots running on several software platforms: SoftSwiss, Betsoft, Endorphina and Amatic Industries. The list includes popular titles like the Aliens slotBattlestar Galactica slot and more.

The selection of table games includes different variants of roulette like American Roulette, French Roulette, Zoom Roulette and more. Players can also play blackjack at the casino. Video poker choice includes numerous Deuces Wild variants, Deuces and Joker Poker, Tens or Better, Jacks or Better and more.

Players who wish to try some specialty games can choose between scratch cards, bingo, Virtual Racebook, Virtual Soccer and similar games.

Live Games

The live casino is powered by Ezugi and features diverse live table games, including live roulette, live blackjack, live baccarat, live keno and live sede.

Mobile Gaming

There is a mobile casino version where players can spin the reels of online slots and play other online casino games on their mobile devices and tablets.

Support

Players who have questions regarding their account, deposits, withdrawals and more can contact the customer support team in a couple of ways. There is an online contact form they can fill out or they can choose live chat, which is open 24/7. Alternatively, players can check the FAQ section in case their question has already been answered.

Security and Fairness

The website uses industry-standard SSL encryption technology which keeps players' sensitive information safe from third parties.

Since the casino features online slots by SoftSwiss and NetEnt, players can be sure they are getting unbiased results given the fact the software providers are regularly tested and proved fair.

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Mars Casino Reviews by Players

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Reviewed on July 11, 2020

LIKED

Ok selection of games and not many game providers in the list. Decent website design, and I thought the customer service was good but i was mistaken.

DISLIKED

I had a terrible experience claiming a promotion I got via email. When u approach their live chat with queries related to their promotions, most of the time they are completely clueless about the promotion that you are referring to. They would usually ask for a screenshot of the email and still end up making errors.

In my case, I got an offer via email wherein i was supposed to get 50 free spins worth $1 on a slot game, however after making the deposit the spins did not get credited automatically, so I had to request the live chat to credit the same manually.

When I loaded the spins page, the game was on auto play for gift spins and there were no ways I could stop it (at least I did not know how to do so) and I realized that the live chat agent had made a mistake of crediting the spins worth .50 cents instead of $1, therefore I took a screen shot and immediately reported to live chat which was offline, hence I left a message.

Later when I tried to claim the spins, I was told " since I played the spins off they could not credit anything else". This is ridiculous, firstly you guys make a mistake and then do not own up and make up for it.

You guys could have just credited 50 more spins worth .50 cents each and it would make it even. But nothing, no solution provided whatsoever. I would steer clear off this casino as I do not find them customer friendly, I did not like their live chat support and they have got me extremely disappointed.
delc18 7 reviews
Ireland
Message
Reviewed on June 19, 2020

LIKED

Nothing to like really. Signed up with no problems at all, confirmed email and deposited with no problems. Then it kept popping up: You have reached your limit and I can't play. I can't get anyone on chat as you go down in the queue then it stops at position one, and that's it. You are stuck there as they don't want to talk to you.

DISLIKED

I've played on lots of sites. This is bad when they ignore you completely. If I can't play, fair enough, but return my deposit.
I would avoid this casino big time.
AQim83 9 reviews
Canada
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Reviewed on February 22, 2020

LIKED

Variety of games, many payment options, great gaming experience.
I made a few deposits and lost but had fun while playing. No glitches or errors messages.
I got lucky and made a decent win and requested a withdrawal to test out the payment system and boy was I surprised. It took few minutes to verify my account and my withdrawal request was approved in less than half an hour. I received my payment the next day and first thing I did I made a deposit like a hero.
Great casino with exceptional layout.

DISLIKED

So far so good. I can’t rate the live chat customer service simply because I had no problems.

Make sure you upload your documents to speed up your payment
MARS CASINO REPLIED ON MAY 26, 2020
Thanks for your experience sharing, Friend.
Glad to hear that you enjoy playing on Mars.
Wishing you the best luck! Cheers!

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