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Mars Casino

GOOD 7.75
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

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Mars Casino review

  • Casino games available in instant play
  • Mobile gaming an option
  • A well-equipped live casino featured
  • Live chat open 24/7
  • Website encrypted with SSL
  • A limited diversity of non-roulette table games
General info & Latest Promos
Website http://mars.casino
Established 2016
Owner Direx N.V. Casinos
Casino Promotion Mars Casino: 100% up to €100 + 50 Free Spins

Mars Casino is an online casino with a stunning space-themed design. The casino is playfully said to be located on the planet Mars. Powered by NetEnt, Microgaming, SoftSwiss, Betsoft, Endorphina and Amatic Industries, Mars Casino features a large variety of online slots and other online casino games. There is a live casino for players who enjoy the feeling of gambling against real dealers and a mobile casino for playing on the go. Mars Casino is licensed and regulated by the Curacao eGaming.

Restricted Countries and Territories

Players from certain countries cannot benefit from promotions as opposed to players residing elsewhere. The list of restricted countries includes Israel, Spain, Ukraine, the UK, France, Netherlands and US. To see the full list of excluded countries, players should refer to the 'Restricted Countries' section.

Virtual Games

Mars Casino features a variety of video slots running on several software platforms: NetEnt, Microgaming, SoftSwiss, Betsoft, Endorphina and Amatic Industries. The list includes popular titles like the Starburst slot, Aliens slotBattlestar Galactica slot and more. Players looking for progressive slots can test their luck with the Mega Moolah slotKing Cashalot slot and others.

The selection of table games includes different variants of roulette like American Roulette, French Roulette, Zoom Roulette and more. Players can also play blackjack at the casino.

The video poker choice includes numerous Deuces Wild variants, Deuces and Joker Poker, Tens or Better, Jacks or Better and more.

Players who wish to try some specialty games can choose between scratch cards, bingo, Virtual Racebook, Virtual Soccer and similar games.

Live Games

The live casino is powered by Ezugi and features diverse live table games, including live roulette, live blackjack, live baccarat, live keno and live sede.

Mobile Gaming

There is a mobile casino version where players can spin the reels of online slots and play other online casino games on their mobile devices and tablets.

Support

Players who have questions regarding their account, deposits, withdrawals and more can contact the customer support team in a couple of ways. There is an online contact form they can fill out or they can choose live chat, which is open 24/7. Alternatively, players can check the FAQ section in case their question has already been answered.

Security and Fairness

The website uses industry-standard SSL encryption technology which keeps players' sensitive information safe from third parties.

Since the casino features online slots by SoftSwiss and NetEnt, players can be sure they are getting unbiased results given the fact the software providers are regularly tested and proved fair.

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Mars Casino Reviews by Players

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Fiekie247 330 reviews
South Africa
Message

LIKED

Mars casino is another casino that belongs to the Direx N.V group. I am always excited when playing here because I know there will never be trouble in paradise with the Direx N.V casinos. I have experienced withdrawals from 5 – 10 minutes and verification also done within 30 minutes or 1 hour maximum.

Well I received an email to claim a deposit bonus where the minimum deposit is $10 and x40 wagering. I went after the coupon expired date as I could not claim it in the specified time. I contact their live chat who is polite and very responsive and explained to them that I do not have $20 to claim the welcome offer, but I wanted to claim the special bonus with $10 deposit. They contacted the manager and got approval for the coupon and I made my $10 and they credited me another $10.

With $20 in balance I went to play some Sizzling Spins from Play 'N Go. Game was bad and ate my funds and then I went to Asgard to raise my balance. After some time, I increased my bet size and managed to complete wagering in 3 hours.

I uploaded my docs immediately and requested a cash out of $190. My docs were pending, and I was checking every hour to check the status until about 6 hours later I saw my documents were approved. I contacted live chat to get an idea of how long the withdrawal would take and they said they need to contact the manager because my there was a mistake in my documents being approved and my documents status changed to "Not Approved" – Not sure why, but I left it.

It's been over 24 hours and I have not received an update. My documents have not been approved yet and my withdrawal had been pending. I contacted support however they do not have feedback or any update about my documents or withdrawal.

This is most probably one of the worst Direx N.V casinos I have played at when it comes to the verification and withdrawals. They said they normally process in a few hours but sometimes it can take long.

AskGamblers state pending period is 24h and E-Wallet 24h. I just need an update, but no one can tell me what they need or why my documents are taking so long. I think they should update the information on the review page and set the pending to 24h – 72h and then withdrawal 24h – 72h as clearly, they do not stick to the 24h timeframes.

I am not happy about this and have mix feelings about this brand from the Direx N.V group. I guess it sound like I am a bit impatient, but on the other hand, just keep in contact and update me about my documents and withdrawal at least so I can know where I stand.
Staceyleek 4 reviews
Victoria
Message
Reviewed on June 4. 2018

LIKED

Seems to be easy to win, has the games I like, successfully withdrew $1500 AUD. They answer emails.

Update:
I have made another successful withdrawal of $2300 AUD, This withdrawal was much faster and was approved in 12 hours or so. The win rate is good at this casino, most times I depsosit I have some sort of win.

DISLIKED

It took a long time just to verify my account because they only verify documents Monday to Friday business hours, their live chat won’t work on my mobile. Seems to take a week to withdraw first time.

Update:
Still not able to access their live chat from my mobile phone, I am usually able to do so with other casinos.
MARS CASINO REPLIED ON JUNE 6. 2018
Dear STACEYLEEK,

Thank you for reporting the issue with Live chat option, it will be fixed in shortest terms.

Wish you all the best,

Mars Casino Support Team
Reddevil12 21 reviews
Albania
Message
Reviewed on April 16. 2018

LIKED

They are run by Direx N.V that's the only good thing about them but I don't think it will be for too long!

DISLIKED

Worst live chat support, I made a deposit there they stalled my payment and still not paying. The design is bad, games sometime crash and don't work properly. I think in casino your supposed to have fun winning or loosing. But in this casino you cant even have fun while winning not to mention loosing.
MARS CASINO REPLIED ON APRIL 17. 2018
Dear REDDEVIL12,

Thanks for your feedback.

We feel sorry that you didn't like our casino, but it's your totally up to you. We have many lucky players from all over the world! We are really working hard on the product improvements.Hope you will play more and change your mind!
Your winnings have been sent on April 16, 2018, 16:24 . Hope you feel much better now :).

All the best,
MarsCasino Team

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