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Mars Casino - Delay in withdrawal

RESOLVED
Complaint Info
Disputed casino Mars Casino
Reason Delayed payment
Amount BTC 1.3
Ogorms Victoria Message
Posted on July 22, 2017

On Tuesday the 18th of July I made a request to withdraw 1.3 BTC from Mars Casino.
Currently by today Friday the 21st of July I am still waiting for that withdrawal to be approved and sent out to my BTC wallet. The reasons why I have not received this payment are very unclear to me and I am constantly getting no clear answer from customer support.
I have been told by support that the financial department has to approve this request and it shouldn't take more than 24 hours and the maximum it should take is 3 business days. It has been longer than both of those times and I am still waiting with no clear idea of when I am to see my withdrawal request approved.
In there terms and conditions it states clearly that none of this should be occurring.

They also told me that because I have requested to withdraw over 1 BTC that the security department needs to check into it all to make sure no fraud has occurred.
Even though I'm there terms and conditions it states that would only be necessary if it was 3 BTC or over so I'm not really sure why I am getting told lies.

They also state in there withdrawal information that BTC withdrawals are instant.

I would like my cash out approved and to be done with all of this nonsense.

Posted on July 24, 2017

Dear MADELINE ,

Thank you for reporting the issue!

Already sent an inquiry to the financial department.

Once we have a reply, account manager will contact you personally.

Best Regards,
MarsCasino Team

Ogorms Victoria
Posted on July 24, 2017

Withdrawal received

Posted on July 24, 2017

Dear MADELINE,

Thanks for the update!
Accept our apologies for the delay.
Thanks for being a loyal customer.

Sincerely,
MarsCasino Team

AskGamblers
Posted on July 24, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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