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Mars Casino - Delayed payments of 325 eur

RESOLVED
Complaint Info
Disputed casino Mars Casino
Reason Delayed payment
Amount € 325
Posted on March 8, 2018

hello,
I have to delayed payments from this casino ,one 116eur and another 209 eur. They are 2 and 3 weeks old. I keep contacting support and they keep telling me that my withdrawals will be send soon. I got tired of these explanations.Please help me on this.
I play at this casino many years and never had a problem of getting my winnings until recent times

Posted on March 9, 2018

Dear STANROLA,

Please provide us with your account's username and we'll investigate this case ASAP!

Thanks for being a loyal customer,

Regards,
Mars Support Team

Posted on March 9, 2018

Dear STANROLA,

Thanks for the prompt reply.

Forwarded your account to higher managment and update you with results.

Sincerely,
Mars Support Team

Posted on March 10, 2018

still no payment

Posted on March 11, 2018

the money is finally paid

AskGamblers
Posted on March 11, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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