Mars Casino

Ok selection of games and not many game providers in the list. Decent website design, and I thought the customer service was good but i was mistaken.

I had a terrible experience claiming a promotion I got via email. When u approach their live chat with queries related to their promotions, most of the time they are completely clueless about the promotion that you are referring to. They would usually ask for a screenshot of the email and still end up making errors.

In my case, I got an offer via email wherein i was supposed to get 50 free spins worth $1 on a slot game, however after making the deposit the spins did not get credited automatically, so I had to request the live chat to credit the same manually.

When I loaded the spins page, the game was on auto play for gift spins and there were no ways I could stop it (at least I did not know how to do so) and I realized that the live chat agent had made a mistake of crediting the spins worth .50 cents instead of $1, therefore I took a screen shot and immediately reported to live chat which was offline, hence I left a message.

Later when I tried to claim the spins, I was told " since I played the spins off they could not credit anything else". This is ridiculous, firstly you guys make a mistake and then do not own up and make up for it.

You guys could have just credited 50 more spins worth .50 cents each and it would make it even. But nothing, no solution provided whatsoever. I would steer clear off this casino as I do not find them customer friendly, I did not like their live chat support and they have got me extremely disappointed.

Nothing to like really. Signed up with no problems at all, confirmed email and deposited with no problems. Then it kept popping up: You have reached your limit and I can't play. I can't get anyone on chat as you go down in the queue then it stops at position one, and that's it. You are stuck there as they don't want to talk to you.

I've played on lots of sites. This is bad when they ignore you completely. If I can't play, fair enough, but return my deposit.
I would avoid this casino big time.

Variety of games, many payment options, great gaming experience.
I made a few deposits and lost but had fun while playing. No glitches or errors messages.
I got lucky and made a decent win and requested a withdrawal to test out the payment system and boy was I surprised. It took few minutes to verify my account and my withdrawal request was approved in less than half an hour. I received my payment the next day and first thing I did I made a deposit like a hero.
Great casino with exceptional layout.

So far so good. I can’t rate the live chat customer service simply because I had no problems.

Make sure you upload your documents to speed up your payment

Mars Casino

4 years ago

Thanks for your experience sharing, Friend.
Glad to hear that you enjoy playing on Mars.
Wishing you the best luck! Cheers!

Ok selections of games, not as many as I wish, but I'm Living In Denmark and its restricted area. Bonuses are fair. Very Nice and friendly chat.

I like to play at Direx casinos, cause They use to have a very fast verification and payout. This is not so, at this one. Its slow here.

Mars Casino

6 years ago

Dear Ma1969,

Thank you so much for your feedback. It is very important for us.
I hope you have an amazing experience playing at Mars Casino.

Best wishes,
Mars Casino Team

Plenty of games
Good layout of the site
Live chat always try to help, maybe sometimes they don't have more authority to do more for the customers.
Direx N.V. Casinos never failed

The verification was not so fast as i wish and the payment took i little bit longer than i expected but they are a fair casino.

Mars Casino

6 years ago

Dear NANDO008,

We are proud to hear such kind words and we hope, that you'll Win Big at Mars Casino soon.

Regards,
Mary

Fast verification fast chat support. Very good games

First payout I got in a few hours. The second (under 100 euro) is still pending. Since over 36 hours now.
I was in live chat and always the same answer that they will ask the finance dept. Normally a Direx NV Casino pays out in a few minutes. But this not would give 10 Stars if the payout time would be like the others.

Mars Casino

6 years ago

Dear MARKE231337,

Thank you for giving feedback on our website.

As we can see, your withdrawal request has already been sent.

Please let us know in case you need any help in the future.

Regards,
Mars Casino Team

- A lot of providers
- Polite support
- Welcome bonus
- Loyalty program

Mars Casino

6 years ago

Dear HUNGNATHAN86,

Thank you for sharing your gaming experience!

We appreciate your feedback and keep working on service improvements.

Have a great day,
Mary

Mars casino is another casino that belongs to the Direx N.V group. I am always excited when playing here because I know there will never be trouble in paradise with the Direx N.V casinos. I have experienced withdrawals from 5 – 10 minutes and verification also done within 30 minutes or 1 hour maximum.

Well I received an email to claim a deposit bonus where the minimum deposit is $10 and x40 wagering. I went after the coupon expired date as I could not claim it in the specified time. I contact their live chat who is polite and very responsive and explained to them that I do not have $20 to claim the welcome offer, but I wanted to claim the special bonus with $10 deposit. They contacted the manager and got approval for the coupon and I made my $10 and they credited me another $10.

With $20 in balance I went to play some Sizzling Spins from Play 'N Go. Game was bad and ate my funds and then I went to Asgard to raise my balance. After some time, I increased my bet size and managed to complete wagering in 3 hours.

I uploaded my docs immediately and requested a cash out of $190. My docs were pending, and I was checking every hour to check the status until about 6 hours later I saw my documents were approved. I contacted live chat to get an idea of how long the withdrawal would take and they said they need to contact the manager because my there was a mistake in my documents being approved and my documents status changed to "Not Approved" – Not sure why, but I left it.

It's been over 24 hours and I have not received an update. My documents have not been approved yet and my withdrawal had been pending. I contacted support however they do not have feedback or any update about my documents or withdrawal.

This is most probably one of the worst Direx N.V casinos I have played at when it comes to the verification and withdrawals. They said they normally process in a few hours but sometimes it can take long.

AskGamblers state pending period is 24h and E-Wallet 24h. I just need an update, but no one can tell me what they need or why my documents are taking so long. I think they should update the information on the review page and set the pending to 24h – 72h and then withdrawal 24h – 72h as clearly, they do not stick to the 24h timeframes.

I am not happy about this and have mix feelings about this brand from the Direx N.V group. I guess it sound like I am a bit impatient, but on the other hand, just keep in contact and update me about my documents and withdrawal at least so I can know where I stand.

Seems to be easy to win, has the games I like, successfully withdrew $1500 AUD. They answer emails.

Update:
I have made another successful withdrawal of $2300 AUD, This withdrawal was much faster and was approved in 12 hours or so. The win rate is good at this casino, most times I depsosit I have some sort of win.

It took a long time just to verify my account because they only verify documents Monday to Friday business hours, their live chat won’t work on my mobile. Seems to take a week to withdraw first time.

Update:
Still not able to access their live chat from my mobile phone, I am usually able to do so with other casinos.

Mars Casino

6 years ago

Dear STACEYLEEK,

Thank you for reporting the issue with Live chat option, it will be fixed in shortest terms.

Wish you all the best,

Mars Casino Support Team

They are run by Direx N.V that's the only good thing about them but I don't think it will be for too long!

Worst live chat support, I made a deposit there they stalled my payment and still not paying. The design is bad, games sometime crash and don't work properly. I think in casino your supposed to have fun winning or loosing. But in this casino you cant even have fun while winning not to mention loosing.

Mars Casino

7 years ago

Dear REDDEVIL12,

Thanks for your feedback.

We feel sorry that you didn't like our casino, but it's your totally up to you. We have many lucky players from all over the world! We are really working hard on the product improvements.Hope you will play more and change your mind!
Your winnings have been sent on April 16, 2018, 16:24 . Hope you feel much better now :).

All the best,
MarsCasino Team

1.I registered only to tell you guys about this casino...Especially about the bonus system...
The only positive things is - good selection of games on mobile. Initial withdrawal was completed quickly but only as I had not used a bonus.

Terrible bonus terms. Complete con. As soon as you make the smallest bet with your bonus money you have absolutely no hope of withdrawing it as wagering with bonus funds does not count in wagering requirements. Emails to support are not answered. The terms are not clear and I was originally told by live chat there was a system error and other people were having the same problem as me and a manager was looking into it. I hope you will avoid this casino!

Mars Casino

7 years ago

Dear FLORANCE21,

Thank you for opening account and sharing your experience.

If you play slots with a bonus, each time you make a bet, the bet amount is deducted from the playthrough! While all table games and video poker contribute 5% , only live games do not contribute. This is stated in our T&C .

Please send us a private message with your username and we'll check your account.

Regards,
MarsSupport Team

Its nothing special, live games are nice to play though

Deposited bitcoin to casino account, Still hasnt been credited 15 hours later. Confirmed by blockchain and my wallet.
Slow customer service on live chat and no reply from email support.

Mars Casino

7 years ago

Dear FNQ1989,

We appreciate your feedback! It is very important for us to provide a great support to our customers and we're working each day to improve for you! Please accept our apologies for the inconveniences you've experienced with our chat service - we're negotiating with the chat solutions supplier in order to resolve it as soon as possible.

Best Regards,
Mars Casino

Mars Casino is a part or sister casino to Bitstarz casino or I might be wrong but I am sure I have read that detail somewhere on the net so if they have something in common I guess thats a good sign. But what annoys me the most when seeing such a relatively new casino having up to 7 complaints not so good sign or what. . .

Well they are having Curacao licence and I as a player dont have much trust in them but having great experience in some other Curacao licence casinos I thought I could give them a try. When I searching for a new casino I came across this one offering some 10 free spins and as I recall those free spins were on Starburst video slot. I opened my account there had those free spins but cant brag about it because I didn't had any success with it.

Maybe after month ago after I opened my account here I decided to make deposit and claim their welcome bonus. Their welcome bonus another average one of 100% match with not so bad wagering of X 40 but the bonus only I found it a bit friendly. I really hate what many casinos are doing, why on earth I should be wagering my money?

Their welcome bonus has 50 free spins but as I can recall they were divided on 5 different days, so thats 10 free spins a day and knowing what Starburst game, what she can offer with 10 spins is result of a failure. Or you you need to be extremely happy to get something from it.

I made my deposit af course with e-wallet of 20 euros got the bonus right away and start spinning. I waste my bonus in no time, I was playing maybe 20 minutes when I hit zero on my account. The next days I played those free spins but as I supposed they were all dead, to be honest didn't expect nothing from it, well what to expect from 10 spins?

I only made one deposit here and never came back, why?really have no idea, maybe they dont have any bonuses to offer or there is something I didn't like at their site. I spoke with their casino live agents they are nice and friendly and thats all I can say, as for fast withdraws cant say anything because didn't have any...

Mars Casino

7 years ago

Dear KATEMAK,

Thank you for your feedback. We appreciate your opinion and grateful for sharing it with us. All the comments will be taken into the consideration and we'll work on improvements to make Mars Casino even better place to play.

Hope to see you playing soon,

MarsCasino Team

The website is very accessible and easy to navigate. No deposits free spins are available once you have deposited a fair bit without withdrawal which is a nice added bonus, but you have to talk to customer service to obtain them. I thoroughly enjoy playing here.

Withdrawals for bitcoin never use to be a problem until I wanted to withdraw over 1 BTC. I am currently still waiting on my withdrawal after over 43 hours since requesting. Even though the live chat customer service attendants are very polite, they are unable to help with withdrawal process. I also find it very frustrating that in almost 2 days of trying to get my cash out approved and sent out that they haven't spoken to there finance department or there manger. I'm trying to withdraw with BTC so this long delay is absolutely unnecessary.

Mars Casino

7 years ago

Hello, OGORMS,

Usually, we send winnings straight away, but sometimes it may take up to 3 business days.

If you provide us with account username, we'll check the payment status with the finance department.

Sincerely,
Mars Casino

Put a small amount on just to try these guys out.. Hit a feature right away on a machine, so I decided to cashout and see the length of time it would take. I am using BTC to play.. Got the cashout within 12-14 hrs. not to bad!!

Customer service is ON POINT! They answer every time you type and do not give you a run around!

Casino has most of the 3D slots from the likes of BetSoft, Amatic, Endorphia, SoftSwiss and more. Site is not laggy on my slow computer. Recommend!!!

It's all mostly the 3D slots, The don't carry Genesis games (cash money mermaids, birds of fury, zombies vs cheerleaders, also I am a poker player. They have 3 card poker which is fun!! and a few others. Great Slot site!

Mars Casino

7 years ago

Dear COINMAN22,

We appreciate your feedback! Hope you'll win BIG with us .

Sincerely,
MarsCasino Team

Do you know that it takes 20 minutes to reach Mars travelling at the speed of light? Bet you don't know that, but never mind. What matters is that you can reach Mars in 20 seconds if you want to - the casino that is, not the red planet. Not need for any automated robotic 'Rover' to scan what's there for you. All you need is your roving finger and your seeing eyes, hehehe. Yeah, I finally landed on Mars a few days ago, when others have already done so, but that doesn't matter to me. Better late than never, right?

There's nothing red at all about this Mars though. Everything was as expected and within expectations, except that the people tended to speak a little 'alienish', if I may say so, but then again, that's only to be expected. I wouldn't be able to understand a word of what they were saying if they spoke in their language, hahaha. Anyway, my registration at Mars Casino went smoothly without any hitches, my deposit and 100% bonus came in without any glitches, but best of all, I could use my slow 2G internet connection without much stitches. I like this. The only thing that I didn't quite like, was that my 50 free spins could only be played over 2 days - 23 hours after my deposit, and 24 hours after that. Damn! I simply hate it when my free spins are broken up like that. Why can't all that 50 free spins be given in one go? There's nothing big at all about 50 free spins on Starburst, so there was practically nothing that the casino should be afraid of. The worst part was, I completely forgot about it the next day and missed playing the other 25 free spins. That got me very upset indeed, not for forgetting to play it, but for having to wait the next day to play it. A stupid system, if you ask me! Some other casinos could offer 100 free spins in one go, so why can't Mars Casino?

As for the games selection, well, it wasn't that good for me. There were plenty of games to choose from, no doubt, but Microgaming games were missing. As for my favourite NetEnt games, they were all restricted, or have reduced wagering contributions, argh! I had also wanted to play on NetEnt's latest Butterfly Staxx game, but it wasn't in the games list either, so that was yet another argh! I could only play on BetSoft's Fruit Zen game, but this game has not been good for many months now, and it wasn't a game I would want to play on if given a choice. But, I had no other choice, so I had to play it. So, how did it go? If I had a bat in my hand, I would give the game many blows! It played miserably! I managed to get one 3 Wild Reels on the reels, for which I was happy enough, but it didn't pay big at all, and that got me really disappointed. No other decent or big wins came, I lost all my deposit and bonus money in a flame, and everything became really really lame!

To add gas to the flame, the first 25 free spins on Starburst did not get credited in after the stipulated 23 hours, and I had to request for them from the casino's Live Chat, but those 25 free spins turned out to be as good as not given at all! The next day, I missed claiming the next 25 free spins, and that was gone like the wind. What a blardy waste of the free spins!

I was really feeling irritated that day, so I thought I would have some fun instead playing some games in the fun mode. Well, what do you know? Playing in the fun mode allows you only 20 or 25 blardy spins, then the game gets locked up! It was the same for each and every other game that I had tried playing. What the argh! Mars Casino even have to restrict players from playing in the fun mode? Why? Are they scared that players could win from the fun mode? This is a really really stupid restriction! Well, no more going to Mars for me. I'd rather go the red planet instead instead!

Mars Casino

7 years ago

Hello, AFI4WINS

Can you please provide me with your account username and I will check the issue with spins.

Best Regards,
MarsCasino Team

The website is lovely. I really enjoy the space theme. Being raised on sci-fi movies I just couldn`t pass by. Customer support is really friendly. They also do have AUD as a currency, which is nice. Looking forward to hear more often.

Website is ok, layout for everything is fine, games work good, depositing is good with lots of options, document uploading is fast.

Documents not being reviewed after uploaded for a week whilr they say on the site it takes 24 hours. Withdrawals not being processed. No reactions on email support. Live chat operators look like robots. I wonder if this site is even real and if I will get my withdrawal. Not worth the grade it gets here.

A casino from outer space.

Mars is also known as the red planet is probably the next livable planet but I don't think I'll be alive to see it happen but for now I'll just enjoy Mars casino.

I've signed up at this casino about six months ago. They were offering new players 20 free spins no deposit required. So I signed up, filled the form completly and it took them about 1 minute to send the activation link. Account activation is mandatory in order to able to play. After the account activation, I went to the bonus page and the bonus was waiting in my account.

The outcome of the free spins was not much but I wasn't surprised though because they were from NetEnt's Starburst. After playing a few spins, my balance went down to zero. Made my first deposit soon after and the first deposit bonus was added automatically, plus some free spins. Again, I lost all my balance within an hour playing several games. I also played the first batch of free spins but still no luck.

I do love their layout, fast loading web page but I still have a hard time winning at this casino. They have plenty of games at their disposal including NetEnt. I also heard that Amatic games are great, a lot of players won big time and I have tried some of them but no luck.

A few weeks later they sent me an email with an exclusive deposit bonus because I haven't played at their casino after my losses. So I gave them another try and claimed the bonus. This time I had a little bit luck and managed to reach my balance to €200 but I still need to clear the wagering. I was pretty sure that I'll able to request a withdrawal and therefore I took the liberty of using their upload documents feature.

The uploads were successful and I start playing again. A few hours later I managed to clear the wagering but I find the amount was too low to withdraw, so I kept playing and lost it all.
Since then I've played at this casino again. It only brings me bad luck and nobody wants bad luck.
They are kinda slow regarding account verification though. Today, I checked my account if the documents were approved but to my surprise they are still pending.

Unfortunately I cannot tell you about their withdrawal time frame since I wasn't able to request one.
Mars casino is a nice looking casino but I prefer another casino to play with.

Account verification takes ages. It's probably because I haven't requested any withdrawal but other casinos verified my documents within a day and sometimes even within a minute (without withdrawal request).

Nothing, the support ignores you. I asked a simple question if they withdrawal to Canadian banks and the support gave me the run around. Wouldn't give me a strait answer then ignored me. I like all the games there but how can you feel confident to deposit at a casino when the support are rude then ignore you.

Support are rude rude and ignore you ....I'd like to play here but cant get help from the support agent.

Mars Casino was launched back in 2016. It is a new casino in the iGaming industry. I was impressed by the look of their website and its design. My inner voice was telling me that I should try out my luck here and make deposit so I did. But before I signed-up I searched for more information's and wanted to check up casino, something we should all do before depositing. There are some pros and cons like always.

The first thing that cough me is instant withdrawal process. I am not the only one who want to receive his winning instantly and this is extremely important to me when choosing new casino. Licenses is something we all must pay attention to. Second pros was that you can upload your documents for verification as soon as you make deposit. I still didn't done it but according to their terms documents should be checked and verified within 24 hours which is great.

Then comes their bonus offer which I checked too. But their welcome offer seems average and nothing special that would attract me. Welcome Offers seems attractive on the first sight but once you check T&C's and see all limits ... its is not that attractive. The maximum bonus money you can receive is only 100 euro. High rollers would be disappointed. I am not high roller but there are more cons in their bonus T&C's.. the list of the games which are restricted and doesn't count towards wagering requirements is extremely long.

And to make my disappointment even worse I noticed my favorite games are restricted _ Immortal Romance, Bloodsuckers, The Wish Master, Steam Tower etc. This is the main reason I quit my idea of taking bonus here. I saw many positive reviews about their 'Live Support' but as for me, I waited 28 minutes to get response from them. What happened I don't know but its an bad practice.

Longest wait time for withdrawals. Free spins are not added automatically. Support ignores you. This site offers nothing that all other sites don't, no incentive to play here!

Quick deposits and withdrawals
Easy to navigate platform
Neat theme
Live support is very helpful and quick responses
Great loyalty perks

Maybe just to have more promos.
Marscasino is fairly new but runs like they've been around for a while.

Mars Casino

8 years ago

Dear TRAWFULBUTTER,

Thank you very much for making our day with your warm words. We are trying to do our best in order to sustain your happiness.

Best regards,
Mars.Casino

Great website design and customer service. Fast responds, I most like to play netent game.

Mars Casino

8 years ago

Dear WONDERLAND888,

Thank you very much for your kind words, we appreaciate every review and yours is not an exception.

Best regards,
Mars.Casino

Mars Casino is online casino which is operated by SoftSwiss N.V. Casinos group. I came across this one just a couple of days ago and after I opened their website I decided to make some deposit there.

When I signed up, I went into cashier and I made a small deposit of 20€. I saw that Mars casino offer you 100% match deposit bonus + extra 50 free spins on your first deposit. This was a good offer and I wanted to claim it. But when I made deposit of 20€ my balance did not refresh with bonus funds. I was a little bit surprised because of that so I went to promotion – bonus rules and I read some terms. I found out that my country is restricted for any promotions here… I was really dissapointed about that and the only thing i could do here is to spent my own money.

I played some NetEnt games, but I had no luck at all. I got only small winnings back, I never triggered any free spins feature at all. I was playing only around 10-20 minutes here and that's all.

I am sure I will not play here again, in the future. I do not like that I can not claim any promotion from this casino. At other SoftSwiss casinos I could claim bonuses, but here is all different. And because of that I will rate Mars Casino with 6 out of 10 possible stars. While I was playing the games works fine, but I really do not like their terms for claiming the bonuses.

Otherwise first welcome bonus looks good, the other promotions are not so great. You can claim reload bonus twice in a week; every Monday and Wednesday – but it is only 25% match reload bonus which is not so good at all - for me. I usually make only small deposits.

Mars Casino

8 years ago

Dear Zerooo,

Thank you for your review. We are sorry that your country is in the list of countries that can`t claim the bonuses. In case we reconsider our terms, you`ll be the first one to be informed.

Best regards,
Mars.casino