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LuckyStar Casino

7.34
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

LuckyStar Casino review

  • 0-24 withdrawal timeframe
  • Mobile-friendly design
  • Live chat open 24/7
  • Accepts players worldwide
  • Low withdrawal limits
  • Limited currencies available
General info & Latest Promos
Website http://www.luckystar.io
Established 2015
Owner Mirage Corporation NV Casinos
Casino Promotion LuckyStar Casino: 100% up to 150 mBTC Bitcoin Welcome Offer

LuckyStar Casino is a user-friendly online casino with an abundance of online slots and table games powered by Netent, MicrogamingBetsoft, iSoftBet, GameArt and Xplosive. The casino offers the option of live gambling with a live dealer. Moreover, the casino allows players to access it via their mobile devices and enjoy online casino games on the move. LuckyStar Casino is regulated and licensed by Curacao eGaming.

Restricted Countries and Territories

Only players residing in the United States of America and its territories cannot currently open an account at LuckyStar Casino.

Virtual Games

LuckyStar Casino features a myriad of video slots and progressive slots by NetEnt, Betsoft, GameArt and more. All the most popular video slots can be found in the casino, from Gonzo’s Quest slot and Dead or Alive slot to Boomanji slot and Wolf Quest slot. The selection of progressive slots includes titles like Good Girl Bad Girl slot and Mega Fortune slot.

Table game fans will be met with a large variety of different table games, including all the popular blackjack, roulette, baccarat and poker variants and craps. The table game assortment ranges from American Roulette, Single Deck Blackjack and Zoom Roulette to Ride’m Poker, Baccarat Professional Series and Caribbean Stud Poker.

The video poker section features all the popular video poker variants like Deuces Wild, Joker Poker, All American, All American Double, Jacks or Better, Tens or Better and various other types of the game.

Players looking to try something different can pick between diverse specialty games like scratch cards and Virtual Racebook 3D.

Live Games

Players who like the sense of playing in a real casino even from the comfort of their homes can choose between several tables in LuckyStar Casino’s live casino. The live games are powered by NetEnt, Ezugi and GGL Global Gaming and include live roulette, live blackjack, live baccarat, live casino poker and live keno.

Mobile Gaming

The casino’s website is responsive which facilitates accessing the casino via various devices. Apart from that, LuckyStar Casino features a fully-equipped mobile casino which allows players to spin the reels of their favourite slots on their mobile phones and tablets.

Support

Players can reach the friendly and helpful customer support team via email, online contact form and live chat 24/7. No phone support is available at the moment. However, there is also a useful FAQ section with numerous previously resolved issues and answers that players might find helpful.

Security and Fairness

Players can rest assured their sensitive information will remain private as LuckyStar Casino implements the trusted VeriSign SSL encryption which provides them with the highest security available.

As NetEnt is a licensed, verified and trusted software provider, the fact that LuckyStar Casino stores NetEnt slots ensures players will be treated fairly while playing their games.

Screenshot

Casino details
More Casino Details More details
  • Restricted Countries

    • Asia
    • Australia [1]
      • New South Wales
    • France
    • Italy
    • Sweden
    • United Kingdom
    • United States [56]
      • American Samoa
      • Guam
      • Northern Mariana Islands
      • Puerto Rico
      • U.S. Virgin Islands
      • Alabama
      • Alaska
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • Florida
      • Georgia(US)
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
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      • New York
      • North Carolina
      • North Dakota
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
      • District of Columbia
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

LuckyStar Casino Reviews by Players

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ibregmui 1 review
Western Australia

DISLIKED

Being a vip member for years and spending 15k+ this is the only online casino i never made a withdraw at all !
The games are heavily rigged and is very obvious to regular play on many sites over 20 years experience.
The free games you are given play well but when they end general play certainly has the handbrake on !
Of course they deny it and quote return rates, why not get reaudited randymly and post the results for everyone to see how great it is.
The last 6 times i won a feature the prize was always less than $1 ! Exciting and rewarding for a vip player? Hmmmm....
Do not play this casino
LUCKYSTAR CASINO REPLIED ON FEBRUARY 21. 2019
Hello ibregmui,

Thank you for your review, but we have nothing else to do but to repeat what you've already been said many times;
We have no way of influencing the game results, no matter if it's a regular or VIP player in question due to simple fact that we don't own the games. Games are owned by the companies that created them - Game Providers. Games are operated by their algorithms and are running on their servers. We have, nor we want to have, any influence on the results.

Your,

LUCKYSTAR
truffatori 17 reviews
Italy

DISLIKED

In this casino there is nothing that can hold the loyal players, I want to clarify the bad customer support, I do not want to talk about winnings because I could go for a spammatore, as it is from January 2016 that I started playing and never had the luck to make a withdrawal but this does not matter because to hear them it is the providers.

Given this, for about 3 months I never receive promotional emails related to bonuses with deposit and without. So today I decide to contact the customer support chat, a certain Johnatan seems to fall from the clouds after having pointed out the problem of bonuses and promotional campaigns that are not delivered to me by email. He claims he is not aware of my account information! I was stunned by this statement as I have been a customer for about two years. I asked him why in the history of my account there are not all the deposits made over the two years, but only those in the last 4 months!. Obviously he did not know the reasons and he invited me to e-mail the technical support and send all the documentation again! given that I had already sent the documentation and the game account had been validated, after two years from sending and confirming, they told me to send it again only to verify the "technical" cause that prevents the viewing my game history. Frankly I'm not there, I do not seem correct and professional an attitude like that against a customer who has played for two years having never received winnings, they can not provide an answer! they do not even know my email address! but how would you say you do not know my email address if I have always deposited with the linked email both for the Skrill account and for that of Luckystar?! All the deposits I made as you can not have my information?

Not to be believed, in the end the operator Jonhatan replied by saying that Skrill is no longer compatible for Australian players !, "AUSTRALIANS", in response I told him that I am an Italian player and the email is Italian, l 'IP address of the computer comes from Italy and this information I can see I imagine that they are the site managers! There is no worse assistance and indifference from an online casino like this. I hope that they will answer here, this behavior is not acceptable because I am an elderly client and I have always played being aware of a healthy and legal environment.
LUCKYSTAR CASINO REPLIED ON JANUARY 2. 2018
Hello truffatori,

First of all, let me apologize for any and all less than amazing experiences you have had in LuckyStar!
We are giving our best to give the best possible assistance and gaming experience to all our players, guided by our motto: Happy players are the best advertisement!

Now, to proceed, let me try to get back to you on all the things you mentioned in your review;
* I am sorry for all the bad luck you say you were having with LuckyStar so far, regarding no withdrawals, but, as you said yourself, that is not really something we can do anything about, as the games are owned and operated by game providers.
* About the promotional emails, this is very strange indeed, as we do have weekly newsletters with weekly Bonus Codes being sent every Friday. Perhaps you have opted out from our newsletters by mistake...
* As for the confusion with the customer support;
1. SC Agent should be able to see most of your details, given you provided your username. Your country, email, full name, etc... As for your KYC documents, CS Agent has no access to it. Only Finance Department does.
2. Do you happen to remember the CS Agent name or the time and date of the chat so we can take a look at it ourselves?
* And as for your other observations and questions, I can't really properly answer as I don't know your username to check in our backend.

I have sent you a private message, if you don't mind answering me. I'd love to investigate this further and assist you in any way possible!

LuckyStar Casino
Scramystad 6 reviews
Canada

LIKED

LuckyStar Casino is equipped with some NetEnt Slots/Games that Canadian Players are able to play which is very rare. They also have a great selection of Quickspin, Microgaming, Playson and many other top games. The Bonuses as a "Regular" Player are pretty decent and the free spins are "non-wagering required " although they generally chosen for you as far as which games are tied to the free spins. Once you become a VIP member you receive a $50 gift token for free with absolutely no wagering requirements.

DISLIKED

Once you are a VIP Member, You will be directed and referred to a VIP manager. This VIP manager will decide a once a week bonus based upon your winnings, deposits and such. She/he will then email you (Unfortunately you may need to send constant reminders to them to do so) with your bonus. For Example.... If you deposited 100 or so dollars and won 200 throughout the week, you only receive 25-35 spins on their choice of slot machine. if you deposited 1500, and won 800 you may find yourself with a 20 dollar free token plus the 25 spins. Heres the trick though.... you will no longer be able to request for any extra freebies, spins etc from the main chat reps (which they give out quite frequently). Also, if you use regular bonuses during your deposits, those deposits arent included or considered eligible for the VIP weekly cashback rewards. When asked for a break down, They wont be able to discuss the privileged information with you. Also, it will take an "invite" or it will take spending over 15000.00(CDN) to request a chance for them to review your account at the VIP level. Once you do receive the email, you may have a extremely difficult time reaching your VIP Manager and if you request anything from the Wonderful staff (who use to be able to help you and were very efficient doing so ) you will most likely be told "Unfortunately due to your account being a VIP account , Only your VIP manager is able to help you but Im very sure you will hear from them soon! :) "

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