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LuckyStar Casino

7.45
Players from Virginia not accepted
Average Response Time: 1 day
Players from Virginia not accepted
Average Response Time: 1 day

LuckyStar Casino review

  • 0-24 withdrawal timeframe
  • Mobile-friendly design
  • Live chat open 24/7
  • Accepts players worldwide
  • Low withdrawal limits
  • Limited currencies available
General info & Latest Promos
Website http://www.luckystar.io
Established 2015
Owner Mirage Corporation NV Casinos
Casino Promotion LuckyStar Casino: 100% up to 150 mBTC Bitcoin Welcome Offer

LuckyStar Casino is a user-friendly online casino with an abundance of online slots and table games powered by Netent, MicrogamingBetsoft, iSoftBet, GameArt and Xplosive. The casino offers the option of live gambling with a live dealer. Moreover, the casino allows players to access it via their mobile devices and enjoy online casino games on the move. LuckyStar Casino is regulated and licensed by Curacao eGaming.

Restricted Countries and Territories

Only players residing in the United States of America and its territories cannot currently open an account at LuckyStar Casino.

Virtual Games

LuckyStar Casino features a myriad of video slots and progressive slots by NetEnt, Betsoft, GameArt and more. All the most popular video slots can be found in the casino, from Gonzo’s Quest slot and Dead or Alive slot to Boomanji slot and Wolf Quest slot. The selection of progressive slots includes titles like Good Girl Bad Girl slot and Mega Fortune slot.

Table game fans will be met with a large variety of different table games, including all the popular blackjack, roulette, baccarat and poker variants and craps. The table game assortment ranges from American Roulette, Single Deck Blackjack and Zoom Roulette to Ride’m Poker, Baccarat Professional Series and Caribbean Stud Poker.

The video poker section features all the popular video poker variants like Deuces Wild, Joker Poker, All American, All American Double, Jacks or Better, Tens or Better and various other types of the game.

Players looking to try something different can pick between diverse specialty games like scratch cards and Virtual Racebook 3D.

Live Games

Players who like the sense of playing in a real casino even from the comfort of their homes can choose between several tables in LuckyStar Casino’s live casino. The live games are powered by NetEnt, Ezugi and GGL Global Gaming and include live roulette, live blackjack, live baccarat, live casino poker and live keno.

Mobile Gaming

The casino’s website is responsive which facilitates accessing the casino via various devices. Apart from that, LuckyStar Casino features a fully-equipped mobile casino which allows players to spin the reels of their favourite slots on their mobile phones and tablets.

Support

Players can reach the friendly and helpful customer support team via email, online contact form and live chat 24/7. No phone support is available at the moment. However, there is also a useful FAQ section with numerous previously resolved issues and answers that players might find helpful.

Security and Fairness

Players can rest assured their sensitive information will remain private as LuckyStar Casino implements the trusted VeriSign SSL encryption which provides them with the highest security available.

As NetEnt is a licensed, verified and trusted software provider, the fact that LuckyStar Casino stores NetEnt slots ensures players will be treated fairly while playing their games.

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LuckyStar Casino Reviews by Players

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truffatori 8 reviews
Italy
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DISLIKED

In this casino there is nothing that can hold the loyal players, I want to clarify the bad customer support, I do not want to talk about winnings because I could go for a spammatore, as it is from January 2016 that I started playing and never had the luck to make a withdrawal but this does not matter because to hear them it is the providers.

Given this, for about 3 months I never receive promotional emails related to bonuses with deposit and without. So today I decide to contact the customer support chat, a certain Johnatan seems to fall from the clouds after having pointed out the problem of bonuses and promotional campaigns that are not delivered to me by email. He claims he is not aware of my account information! I was stunned by this statement as I have been a customer for about two years. I asked him why in the history of my account there are not all the deposits made over the two years, but only those in the last 4 months!. Obviously he did not know the reasons and he invited me to e-mail the technical support and send all the documentation again! given that I had already sent the documentation and the game account had been validated, after two years from sending and confirming, they told me to send it again only to verify the "technical" cause that prevents the viewing my game history. Frankly I'm not there, I do not seem correct and professional an attitude like that against a customer who has played for two years having never received winnings, they can not provide an answer! they do not even know my email address! but how would you say you do not know my email address if I have always deposited with the linked email both for the Skrill account and for that of Luckystar?! All the deposits I made as you can not have my information?

Not to be believed, in the end the operator Jonhatan replied by saying that Skrill is no longer compatible for Australian players !, "AUSTRALIANS", in response I told him that I am an Italian player and the email is Italian, l 'IP address of the computer comes from Italy and this information I can see I imagine that they are the site managers! There is no worse assistance and indifference from an online casino like this. I hope that they will answer here, this behavior is not acceptable because I am an elderly client and I have always played being aware of a healthy and legal environment.
LUCKYSTAR CASINO REPLIED ON JANUARY 2. 2018
Hello truffatori,

First of all, let me apologize for any and all less than amazing experiences you have had in LuckyStar!
We are giving our best to give the best possible assistance and gaming experience to all our players, guided by our motto: Happy players are the best advertisement!

Now, to proceed, let me try to get back to you on all the things you mentioned in your review;
* I am sorry for all the bad luck you say you were having with LuckyStar so far, regarding no withdrawals, but, as you said yourself, that is not really something we can do anything about, as the games are owned and operated by game providers.
* About the promotional emails, this is very strange indeed, as we do have weekly newsletters with weekly Bonus Codes being sent every Friday. Perhaps you have opted out from our newsletters by mistake...
* As for the confusion with the customer support;
1. SC Agent should be able to see most of your details, given you provided your username. Your country, email, full name, etc... As for your KYC documents, CS Agent has no access to it. Only Finance Department does.
2. Do you happen to remember the CS Agent name or the time and date of the chat so we can take a look at it ourselves?
* And as for your other observations and questions, I can't really properly answer as I don't know your username to check in our backend.

I have sent you a private message, if you don't mind answering me. I'd love to investigate this further and assist you in any way possible!

LuckyStar Casino
Scramystad 5 reviews
Canada
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LIKED

LuckyStar Casino is equipped with some NetEnt Slots/Games that Canadian Players are able to play which is very rare. They also have a great selection of Quickspin, Microgaming, Playson and many other top games. The Bonuses as a "Regular" Player are pretty decent and the free spins are "non-wagering required " although they generally chosen for you as far as which games are tied to the free spins. Once you become a VIP member you receive a $50 gift token for free with absolutely no wagering requirements.

DISLIKED

Once you are a VIP Member, You will be directed and referred to a VIP manager. This VIP manager will decide a once a week bonus based upon your winnings, deposits and such. She/he will then email you (Unfortunately you may need to send constant reminders to them to do so) with your bonus. For Example.... If you deposited 100 or so dollars and won 200 throughout the week, you only receive 25-35 spins on their choice of slot machine. if you deposited 1500, and won 800 you may find yourself with a 20 dollar free token plus the 25 spins. Heres the trick though.... you will no longer be able to request for any extra freebies, spins etc from the main chat reps (which they give out quite frequently). Also, if you use regular bonuses during your deposits, those deposits arent included or considered eligible for the VIP weekly cashback rewards. When asked for a break down, They wont be able to discuss the privileged information with you. Also, it will take an "invite" or it will take spending over 15000.00(CDN) to request a chance for them to review your account at the VIP level. Once you do receive the email, you may have a extremely difficult time reaching your VIP Manager and if you request anything from the Wonderful staff (who use to be able to help you and were very efficient doing so ) you will most likely be told "Unfortunately due to your account being a VIP account , Only your VIP manager is able to help you but Im very sure you will hear from them soon! :) "
Afi4wins 1576 reviews
Malaysia
Message
Reviewed on April 9. 2017

LIKED

Dirty Harry once asked the downed villain, "do you feel lucky...punk?" Well, he wasn't lucky at all. I was too, at first, at this LuckyStar Casino. I had signed up late last year, took up their free spins offer, even made one deposit in December, but nothing good came out of it, despite getting 75 no-wager free spins on the game 'Lights'. Argh! That game hasn't been good to me at all, so the 75 free spins couldn't do anything good for me at that time. So I left it idle for several months.

Come April, another good offer came from LuckyStar, this time with 75 no-wager free spins on NetEnt's Wild Wild West: The Great Train Heist. 75 no-wager free spins? I simply couldn't resist that, so I made one more deposit and claimed those free spins. But alas, my blardy ISP was crawling like a snail and I simply couldn't start up the game, even after trying one whole day and night! The loading progress was completed but the game just wouldn't come on. So I got Live Chat to help me out and got the free spins changed to another NetEnt's game. I had requested for Gonzo's Quest or Twin Spin, but got Starburst instead. Argh! Not my favourite game again, but I had no choice but to accept it.

The 75 free spins gave me a $6.88 win, not a lot, but not bad either, so I decided to carry on playing Starburst with my deposit money and the 50% bonus money, giving me a starting bankroll of $36.88. Hmm, it certainly wasn't a lot to begin with, especially when playing Starburst, because those stars can be real cruel most of the time. But luck was with me that night. I completed the wagering requirements, had about $71 win, played a little bit more, kept losing, then quickly withdrew $60. That was a real lucky win for me on Starburst. A rarity for me, if I may say so. And thankfully for LuckyStar Casino, the withdrawal process was completed quickly and I got the money in 2.5 hours time. Fast enough, wouldn't you agree?

Customer support via Live Chat is much better and faster than via email. I had written to their support team requesting for a change in the game, but didn't get any reply after waiting a couple of hours. Then I went online again, Live Chat was available then (available only Monday-Sunday 8am-11pm), so I got assistance from Live Chat instead. A reply from the support team, via email, only came after I had completed my game play, so I just ignored it. Nonetheless, Customer Support is good and reliable.

What I like most at this casino, is the visible 'Bonus Cleared' indicator at the top. Although this doesn't run in real time, but the actual statistics can be had by clicking on the refresher button on the right. This is very convenient indeed. I kept tab on the remaining wagering to be done by regularly referring to this indicator, and when the wagering was finally done, a nice pop-up message came on to confirm this. All casinos should have this convenience, to avoid guessworks on the remaining wagering to be done.

DISLIKED

I guess the only thing that I don't quite like about LuckyStar Casino is in the selection of games. Most of my favourite NetEnt and Microgaming games are not in the directory. Play'nGo games are also not available, otherwise I would go for them. As for the other available game providers, I would rather skip them as they aren't my favourites. Perhaps LuckyStar Casino should look into adding many more games from NetEnt and Microgaming, plus some other provider's games too, if need be. Nevertheless, I like LuckyStar Casino for what it is now, and it can only be better with many more games included.
LUCKYSTAR CASINO REPLIED ON APRIL 10. 2017
Hello AFI4WINS,

Thank you for your, quite extensive if we might add :), review!

We really appreciate all the nice things you wrote, thanks for that!
We can't but to agree with pretty much everything you said, except for Live Chat working hours - it's not correct our Chat works from 8 to 11, you,ve got that one bit wrong. Other than that - kudos!

And as for for the games & game selection - We have around 100 games from NetEnt & 100 games from Microgaming. There are also QuickSpin, PragmaticPlay, BetSoft, iSoftBet, GameArt and Xplosive Slots - overall just shy of 700 games in our Casino Section, with Live Casino (offering 3 Game Providers), as well as Virtual Sports being part of the offer - making our current offer of games in the ballpark of 800 Casino Games, which is not too shabby. Hope you can agree with that :)

PS. Your favs - Play'nGo are the next ones on the "table" & will come to LuckyStar soon!


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