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LuckyStar Casino - Cancelled $1000 withdrawal without any explanation, put only $500 back in the account and again no explanation

RESOLVED
Complaint Info
Disputed casino LuckyStar Casino
Reason Declined payment
Amount $ 500
Posted on January 20, 2018

I played at this site on the weekend. Played through my bonus, made a second deposit, took no bonus, won $1700.00. Got my balance up to 1900.00, kept playing and cashed out at $1000.00. Received an email that my withdrawal was being processed. Then nothing for days. Checked my account, found withdrawal cancelled and $500.00 in my account. What the hell happened? Talked to Online chat - they couldn't help, emailed through Luckystar software, replied to my email about my withdrawal being processed and wrote a separate email to finance at Luckystar - NOTHING. i can't even get a reply or find out where my other $500 went!! Please help! Screenshot of my cancelled withdrawal AND $500.00 balance attached.

Posted on January 20, 2018

Hello.

1. ' Played through my bonus, made a second deposit, took no bonus...'
-> This is not true. Reload Bonus was taken. (screenshot 1)
2. '...replied to my email about my withdrawal being processed and wrote a separate email to finance at Luckystar - NOTHING. i can't even get a reply or find out where my other $500 went!!...'
-> This is not true as well. Finance informed the player via email, as they always do. (screenshot 1)

All in all, players maximum cashable amount was refunded to player account and player was informed that balance is now real money balance without any restrictions & that player can play or withdraw it, whatever she wants...

Kindest Regards,

LUCKYSTAR Casino

AskGamblers
Posted on January 20, 2018

Dear @Tunelesst,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on January 20, 2018

Please consider this resolved, with no understanding on how a $50 deposit with no bonus selected is considered a "reload bonus". Thank you AG

AskGamblers
Posted on January 20, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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