Complaint #32
LuckyStar Casino
Long awaited withdrawal
10 months ago
Dear AskGamblers Dispute Team,
I urgently request your intervention regarding my ongoing dispute with LuckyStar3.io.
For the past two months since winning, I have been subjected to constant withdrawal delays, repeated cancellations, and irregular payment patterns. Despite numerous emails to the finance team, I have never received a single response. When I contact customer service, they repeatedly tell me they “cannot help” and that only the finance team can resolve it — yet no finance manager is ever available except via email, which goes unanswered.
This is not just an inconvenience — I have clearly explained to the casino that these funds are critical for my livelihood and to support my family. Still, the obstruction continues.
Additionally:
• Payments to my CoinSpot account have been inconsistent and unexplained.
• After four days of payments, there was an 11-day gap with no payouts, followed by only two more payments, and then another 6-day gap with no activity.
• This has dragged on for over 60 days, leaving the majority of my winnings unpaid.
• I have proof that my account balance reached as high as $169,000, yet the operator continues to stall and delay without justification.
The full details, including rapid cancellations and invalid transaction records, are documented below. Given the amount involved and the prolonged non-payment, I am asking AskGamblers to treat this case as urgent and high-priority to secure the immediate release of my remaining winnings.
I urgently request your intervention regarding my ongoing dispute with LuckyStar3.io.
For the past two months since winning, I have been subjected to constant withdrawal delays, repeated cancellations, and irregular payment patterns. Despite numerous emails to the finance team, I have never received a single response. When I contact customer service, they repeatedly tell me they “cannot help” and that only the finance team can resolve it — yet no finance manager is ever available except via email, which goes unanswered.
This is not just an inconvenience — I have clearly explained to the casino that these funds are critical for my livelihood and to support my family. Still, the obstruction continues.
Additionally:
• Payments to my CoinSpot account have been inconsistent and unexplained.
• After four days of payments, there was an 11-day gap with no payouts, followed by only two more payments, and then another 6-day gap with no activity.
• This has dragged on for over 60 days, leaving the majority of my winnings unpaid.
• I have proof that my account balance reached as high as $169,000, yet the operator continues to stall and delay without justification.
The full details, including rapid cancellations and invalid transaction records, are documented below. Given the amount involved and the prolonged non-payment, I am asking AskGamblers to treat this case as urgent and high-priority to secure the immediate release of my remaining winnings.
Screenshot
