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LuckyStar Casino - Withdrawals totaling $2930 still not paid

RESOLVED
Posted on November 7, 2016.

Hello,
I have played recently on luckystar casino, I have got VIP status here which (what they promise) give instant and if not instant very fast withdrawalls and indeed I got some in 15-30 minutes. Unfortunatelly from OCT they started to be very slow (usually for a week) but they promised that it will be back to almost instant "next time" but it didn't... anyway I have still played here.
On the 22 OCT I have made 4 withdrawalls (same time) and I got one after week another 2 after 1,5 week or so and the last one I didn't get till now... they have made many excuses - mostly that they have to check gameplay history etc. which has been done (they processed 3/4 of those so they had to check). Last one is still pending (13 days) and I have made 3 more (28th and 29th) which is again very late (VIP status).
My Vip manager didn't respond to me for 24hours after I send him e-mail that I will start complaint here.

Posted on November 9, 2016.

Dear GamblerAnonymous,
Dear AskGamblers,

As it is agains company policy to share any sensitive information, we are not at liberty to publicaly explain, in the full extent, reasons for this delay in the payments.
However, LuckyStar Casino is in direct contact with the player and players is informed of the reasons behind this unfortunate delays.
As a long-time visitor and loyal player in LuckyStar, GamblerAnonymous is a top-priority VIP player and, as such, his withdrawals will be processed and paid as soon as phisically possible, like they always have been.

I take this oportunity to, once again, appologize to GamblerAnonymous on behalf of LuckyStar and to assure him that, like all withdrawals in the past, these ones will be paid as well, and, once this is resolved, we are looking forward to have withdrawals processed and sent in hours.

LuckyStar will greatly appreciate the GamblerAnonymous understanding of our situation and his patience in this matter.

With hope that all of of this will be resolved within a day or two, kind regards GamblerAnonymous.

Your Lucky Star!

AskGamblers
Posted on November 10, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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