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LuckyStar Casino

Player Rating 36 reviews
7.1/10
36 reviews
Complaint Response 7 complaints
2 days avg. 7 complaints
What we like
  • 0-24 withdrawal timeframe
  • Mobile-friendly design
  • Live chat open 24/7
  • High Rollers friendly
What we don’t like
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


LuckyStar Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.luckystar.io
Established
2015
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino

LuckyStar Casino is a user-friendly online casino with an abundance of online slots and table games powered by Netent, MicrogamingBetsoft, iSoftBet, GameArt and Xplosive. The casino offers the option of live gambling with a live dealer. Moreover, the casino allows players to access it via their mobile devices and enjoy online casino games on the move. LuckyStar Casino is regulated and licensed by Curacao eGaming.

Restricted Countries and Territories

Only players residing in the United States of America and its territories cannot currently open an account at LuckyStar Casino.

Mobile Gaming

The casino’s website is responsive which facilitates accessing the casino via various devices. Apart from that, LuckyStar Casino features a fully-equipped mobile casino which allows players to spin the reels of their favourite slots on their mobile phones and tablets.

Security and Fairness

Players can rest assured their sensitive information will remain private as LuckyStar Casino implements the trusted VeriSign SSL encryption which provides them with the highest security available.

As NetEnt is a licensed, verified and trusted software provider, the fact that LuckyStar Casino stores NetEnt slots ensures players will be treated fairly while playing their games.

StallCation

Complaints

Read the complaints other players have left for LuckyStar Casino. Learn more about complaints.

Show all complaints
LuckyStar Casino - Long awaited withdrawal
Dear AskGamblers Dispute Team,

I urgently request your intervention regarding my ongoing dispute with LuckyStar3.io.

For the past two months since winning, I have been subjected to constant withdrawal delays, repeated cancellations, and irregular payment patterns. Despite numerous emails to the finance team, I have never received a single response. When I contact customer service, they repeatedly tell me they “cannot help” and that only the finance team can resolve it — yet no finance manager is ever available except via email, which goes unanswered.

This is not just an inconvenience — I have clearly explained to the casino that these funds are critical for my livelihood and to support my family. Still, the obstruction continues.

Additionally:
• Payments to my CoinSpot account have been inconsistent and unexplained.
• After four days of payments, there was an 11-day gap with no payouts, followed by only two more payments, and then another 6-day gap with no activity.
• This has dragged on for over 60 days, leaving the majority of my winnings unpaid.
• I have proof that my account balance reached as high as $169,000, yet the operator continues to stall and delay without justification.

The full details, including rapid cancellations and invalid transaction records, are documented below. Given the amount involved and the prolonged non-payment, I am asking AskGamblers to treat this case as urgent and high-priority to secure the immediate release of my remaining winnings.
staus Unresolved
$221000
LuckyStar Casino - Withdrawal cancelled and funds confiscated

Hello AG!

Last Saturday I received an email from LuckyStar casino saying that they will cancel my withdrawal request (320€), basically, because “how” I made the deposits and played the free spins (i made some deposits of 20€ and 25€ with bonus - sets of wager free free spins, claimable UNLIMITED number of times) They said: “in order to obtain new sets of free spins, all unused sets of free spins must be finalized.” On my answer to them I explained that was exactly what i did. I have screenshots that show information about the hours of my deposits and the hours of my gaming sessions. I played one set of free spins and then did another deposit and played the new one, and did the same on all other occasions. I do not accumulated the free spins and played all at once. It’s completely false that claim.

Another thing: i m a regular player of LuckyStar since 2021 and I took several wager free bonus in these 2 years. I always met the gameplay requirements, did several deposits and my bonus gameplay (deposits / bonus play) were always the same, absolute nothing different from this last time. And ALWAYS my withdrawals requests were approved. As you can see on screenshot attached: Several deposits of 20€ or 30€ associated with bonus (no wager spins) and validated withdrawals requests. Exactly the same kind of promotion / bonus. In all occasions, I played the set of spins one by one because they was claimable UNLIMITED number of times.

They cancelled my withdrawal request and confiscated my balance (320€). They also didn't reply to my last email (sent on Saturday) on which I explain everything what I m saying here.


Thanks in advance!

staus Resolved
€320
LuckyStar Casino - Closed account and confiscated money with unjustified accusations

I have played several times at this casino over the course of around half a year.

It wasn’t going great for me and I have quickly lost around 6-7 thousand euros. In the end I had ended up depositing around 7500 euros and during few last sessions started doing mostly high bets hoping to win my money back.

Finally luck turned my way and I even finished with some winnings of around 1500 euros. I have decided to stop gambling at that point for a good while and cash out the money. I have noticed then that the casino only allowed cash outs at a maximum 1000 eur at a time. After requesting and getting my first cash out, LuckyStar asked that I provided additional documents, which I went out to get. To my surprise, when I wanted to log in to my account to upload the requested documents, I found my account to be inaccessible. I have also received an e-mail stating that I was being accused of card counting, as it seemingly falls into the category of ‘suspicious betting patterns’ that is prohibited in their terms and conditions, and that their decision to void my account was ‘final’ and they ‘will not engage in any further discussions’.

Basically, the way I understand, LuckyStar didn’t like that I won, threw out ‘suspicious betting pattern’ card at me and kicked me out not only taking my winnings, but also 7500 euros of deposit! If the same situation were to happen in a real life casino, I strongly believe it would pass as a criminal violation i.e. theft, regardless of casino’s internal policies.

I therefore seek your help to get my money back and hopefully stop LuckyStar from stealing other people’s money in the future.

staus Resolved

Complaint Statistics

Resolved 4
Avg. Amount $ 24,812
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
7.1/10 36 reviews

Top reviews from our players

This has been my favorite casino for over 10 years. Great selection of games, fair rules, and quick withdrawals like less than 12 hours. Until this year, they have completely lost my trust and respect

I never use bonuses, have a fully verified account, and often withdraw from this casino.

Usually it is paid within 12 hours, 24 hours max. However, since June 2025, they have made me wait 8 days for each of my last 4 withdrawals

I have emailed the finance department 5 times they will not respond. They have never provided any explanation as to why they now make me wait 8 days minimum

Chat keeps saying it will be processed as soon as possible, but won't give any more information.

The website says my withdrawal should be paid within 48 business hours

I have to say, bonuses here are pretty great. Whether it’s welcome bonuses or regular promotions, there’s always something to take advantage of. What I really appreciate are weekly cashback offers, which help offset any losses.

It would be awesome if there were more live dealer games, as the current selection feels limited compared to other online casinos. But it's still a solid casino.

From Stardust to Bust: My Whirlwind Affair With Luckystar Casino!

LuckyStar Casino, a shining jewel hidden amongst gold coins buried in time for someone to find? Does it truly shine, or is it just another black hole in space for your hard-earned cash?

It's early January 2024 and I'm hunched over my laptop, fingers flying across the keyboard dancing like a virtuoso on an over-the-top caffeine rush. My mission on Luckystars? To explore the VPN-friendly realm of LuckyStar casino, a rare opportunity for a Canadian gambler like myself to chance upon.

With a chat confirmation from the ever-helpful Ashley that VPNs are indeed welcome, I felt like I'd just been handed their master key to open any door I'd please to search their casino. Oh, the security office! Ah, the private lounge!

The Luckystar interface greets you like a friendly extra-terrestrial, simple, oddly captivating yet interesting. It may not win any intergalactic design awards due to it's simplicity, but it gets the job done faster than you can say "Beam me up, Scotty!" The loading screen upon logging in bears a similar resemblance to it's cosmic cousin, Space Lilly Casino, making one wonder if these celestial bodies are part of the same gambling constellation.

As I navigated through the star-studded game selection, I found myself irresistibly drawn to the sugary sweets of Sugarlicious Everyway by Red Tiger and the whimsical charm of Popwins Piggy Pop. These slots promised more pops than a corn kernel convention and enough sweetness to make a dentist weep. The live casino section stood ready to beam down real dealers to my screen, offering an experience more immersive than a black hole's event horizon.

Shortly after, my lucky star began to dim faster than a dying dwarf star. As January wore on, my deposits seemed to be on a one-way trip to the casino's coffers, with returns rarer than a quiet moment in a supernova. It was as if the slots had formed a united front against my wallet, rallying each spin a silent battle cry of "Not today, space cowboy!".

In a moment of cosmic clarity (or perhaps cruel despair), I decided to close my account for the time-being. LuckyStar had become less "star" and more "black hole" for my finances. Yet, like a true gambling astronaut, finding myself contemplating a return mission back to earth.

So, is LuckyStar Casino worth your time and galactic credits? It's a mixed bag of stardust, to be sure. The VPN-friendly policy is a supernova of opportunity for those looking to explore new gaming horizons. The game selection is more diverse than an alien delegation at a cosmic conference. However, the gravitational pull on your bankroll can be stronger than expected, leaving your pockets lighter than a mourning dove feather in zero gravity.

In the end, LuckyStar Casino is like this mysterious nebula in the night sky! Beautiful to behold, tempting to explore, but potentially hazardous to your spaceship's resources upon travelling. Approach with caution, keep your wits about you and remember this: in the casino universe, the house always has home-field advantage. But who knows? Maybe a second wind will be the one to make those reels line up like perfectly synchronized planets giving way to a message that everything will work out perfectly, showering more coins than a busted flickering malfunctioning slot machine in a Vegas movie from the 90's.

Very bad experience with this casino.
On my first deposit, while playing, at 0.20 cts, there was a bug and I found myself playing a $40 spin! I hadn't touched anything!
I was also a bonus. So I went to see them in the chat to tell them. Anyway, I had almost nothing left. So I lost my first deposit because of this problem.
I nevertheless decide to make a deposit again with the 2nd bonus.
Every time I play at a new casino, I read the terms and conditions carefully.
And then I go into the chat, make sure of the details. Which I did with this one.
Before my first deposit I read the T&Cs, I went into the chat to ask them if the games prohibited under the bonuses were automatically blocked. Because I no longer want to play in casinos where they are not automatically blocked.
The support response: "yes the games are blocked automatically, you don't have to worry about it".
I'm going to check the T&C for the list of banned games to make sure that the ones I like to play aren't all blocked, because I play a lot of megaways.
Very few games I play were banned.
During my 2nd deposit, just like the first, I start playing several megaways.
Then looking at the games, I realize that no game is blocked anymore. I think it's a bug. I'll tell them in the chat.
The agent also notices that this is not normal. he asks me to try a banned game for verification, I ask him to name one, he tells me "any megaways, all megaways are prohibited".
From there I realize that not only were the games no longer blocked but they had also changed the list of prohibited games, which was not there even the day before!
They added "all megaways" to the list.
The same day I made a nice win on a megaways!
Anyway, I sent them an email for explanations. Not only did I get no explanation, but even worse, they lied to me.
And obviously my victory was canceled.
So be very careful with this casino, they can, at their discretion, unblock all games and change the list of blocked games while you play! if you have made a gain in the meantime on a game, it will be canceled! It's a scam! I had never seen such a thing before!
I asked for my account to be closed because I would never set foot there again! Of course they didn't close my account!

I joined Luckystar about 2 years ago, I remember they are sister sites to Space Lilly, and later AU slots joined the party. They are all 3 casinos known for their wager free spins. They offer wager free spins with their welcome offers and reload offers.

The registration was very quickly, and the casino has a lot of providers. You find all the popular providers as well as live casino. The layout is properly structured so you can navigate easy without wondering where what is.

I claimed the welcome bonus from them, which was 125% and over 100 wager free spins on GameArt slots. They mostly issue their free spins on GameArt slots, I got lucky once, but for most times I lost my winnings from the spins.

Support is quick to respond and very helpful. They are knowledgeable about their products and offering, however they sometimes can take a while before they respond to queries, which is the only flaw I see from this casino.

I once got lucky and requested a withdrawal. The money was paid to my e-wallet within 24 hours after requesting a withdrawal. Now I cannot remember whether I verified then, but I think I did The other day when I played there support told me I am not verified. Maybe my win was not enough for them to request documents or I did not reach the threshold.

I send documents for verification while claiming the 100% wager free Easter bonus. I had a good run with my money but in the end after 2 hours, I lost all my money including the balance. 12 hours after I finished played, they replied back to say my account was fully verified.

Verification was quick, withdrawals within 24 hours and 24 hours customer support is all you need from an online casino. I would recommend them and claim their deposit offers with free spins. Remember their deposit bonuses has max cash out of x10 the deposited amount. So keep that in mind.

My first impression on this casino was really good. I liked the game selection . The site layout was really good.
So I decided to start play in on this casino. I lost a few deposits. But then I won 800x on a game. Then it was withdrawal time. And I must say I was not disappointed. I cashed out to NETELLER and within half an hour a withdrawal of 400 euro was on my account.
Never had such a fast cashout so that's why i give this the maximum stars :D

The site has to load sometimes and it takes like 5 seconds. Also on BTG and Microgaming games I get some crashes.
Nothing too disturbing but that was the only bad thing I could find :)

I've been playing at LUCKYSTAR for some time now. They have an incredible array of slots, and a great live casino offering. Slots are fair, You have your good days and bad days. The customer service is very responsive to regular customers, but once you deposit 10k, and get added to the VIP program, your experience goes up to another level. You get a weekly cashback based on your losses for the last week, and wager free free spins. They also run promotions where you get an instant 15% back of any busted deposit, on top of your weekly VIP deal. I've never seen such a good program, considering all the cashbacks are no rules. You can go straight to the blackjack table with it if you choose, or even withdraw it. VIP hosts are amazing too, they sort out any issues in a very timely fashion.

If i had to say something that could be improved... Possibly the withdrawal system is a little annoying if you have a large win, as you need to withdraw in 1k increments. I'd also like to see a wider array of Big Time Gaming games available.

I am a VIP player at Luckystar I would recommend this casino to anyone. They have 24/7 chat and their support agents are always ready to help. Recently I won a monster jackpot on the slot Dragon Kings of $202,000.00 and now know first hand this really does happen. Within 24 hours my withdrawal request had been processed and sent! If you are looking for a casino with impeccable customer service, rewarding loyalty bonuses and quick withdrawals. Then Luckystar is the casino for you!

I honestly have not one bad thing to say and since joining the casino have always been rewarded for my loyalty. I am very satisfied with the high level of customer service this casino has to offer!

I like this casino because I can play in australian dollar currency and even though the minimum deposit using credit card is $20, the minimum deposit using neosurf is only $10. I have had quite abit of luck at this casino and have managed to cashout twice. I sent my id verification through email and it was verified within a few hours. I made my first withdraw using neosurf and used bitcoin the second time and it took less than three days to be processed. The casino says the maximum withdraw amount is $1000 but I was able to cashout $7000 in one day. I was able to withdraw this amount by making seven withdraws of $1000 each time.

Deposit bonuses at this casino can only be claimed on a minimum deposit of $20, however, if you deposit a total of $50 in lost deposits and haven't claimed any deposit bonus you can go to live chat and they will give you some free spins which are all wager free.
You can also claim your Casino Cashbacks on lost deposits without any other Bonuses attached to them regularly.

They are not as generous with free bonuses and free spins as other casinos I play at. The casino is not fair in that I deposited $10 today which amounted to a total of $75 without claiming any deposit bonus or free spins so I went to live chat to claim my free spins only to be told that I was eligible to claim the free spins. because I was given free spins after my last deposit, therefore, I have only accumulated $10 in lost deposits. Live chat host explained to me that Lost deposits are those deposits lost deposits that have not bonus or freebies attached to it. Told chat host that the free spins was given to me not at the time of deposit but three days later in an email the casino sent me so how can that be attached to my deposit. I was told that "Every free bonus you get is a reward for your lost deposits" which isn't correct because I was given free spins at least two times after I made my $7000 withdraw. I told chat host that if I had known that I these free spins given in email would reset my lost deposit total back to zero dollars I would not have accepted them because I lost up to 50 free spins by accepting 10-20 free spins in email.

Great customer service and once you deposit $10000 you become a VIP and that status never expires apparently. Reasonably fast payouts around 5-7 days between requesting withdrawal to recieveing it! wager free loyalty free spins and cashback weekly!!

There isn't too much to dislike about this casino, i have had majority good experience with this casino apart from me being extremely unlucky and hardly ever winning but the casino can't help that!

Hi Thazell, Thanks for the awesome review! We do try our best to be the leaders in the industry! I have one comment though - payout in the 5-7 days range is only if you withdraw to credit card, since it takes a few days at least for the banks to process it. If any of the other methods are used, it's much faster :) Cheers, LUCKYSTAR

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LuckyStar Casino News

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We’ve found a party, and you’re on the guest list! Get ready to pump up the volume at LuckyStar Casino because you can claim extra spins with no rules! Lucky’s Jammin’ Good BonusesYou can claim an unlimited quantity of casino spins when you groove into the party at LuckyStar Casino. Their ultimate spinning party is well underway now, and you can claim three sets of spins, depending on your budget. There’s no dancing at this party, just spinning! Head to LuckyStar Casino to decide how many spins you want to party with.You’ll get no-rules casino spins up until 27 July if you’re a member at the casino. How many spins you claim is up to you!Decide How Many You WantYou can claim these spins in unlimited quantities, and they do not impose further restrictions on your deposits. Here is what you can claim:Make a €20 deposit to receive 20 spins on Spinions Beach Party, Reno 7s, Carnaval ForeverMake a €40 deposit to receive 30 spins on The Rave, Mariachi Party, Prime ZoneMake a €60 deposit to receive 50 spins on Vegas Riches. Lilly Palmer, Sin City Nights You’ll get the spins credited on top of your deposit, all we ask is that you check the terms and conditions before you play. Enjoy the party!

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