I have played several times at this casino over the course of around half a year.
It wasn’t going great for me and I have quickly lost around 6-7 thousand euros. In the end I had ended up depositing around 7500 euros and during few last sessions started doing mostly high bets hoping to win my money back.
Finally luck turned my way and I even finished with some winnings of around 1500 euros. I have decided to stop gambling at that point for a good while and cash out the money. I have noticed then that the casino only allowed cash outs at a maximum 1000 eur at a time. After requesting and getting my first cash out, LuckyStar asked that I provided additional documents, which I went out to get. To my surprise, when I wanted to log in to my account to upload the requested documents, I found my account to be inaccessible. I have also received an e-mail stating that I was being accused of card counting, as it seemingly falls into the category of ‘suspicious betting patterns’ that is prohibited in their terms and conditions, and that their decision to void my account was ‘final’ and they ‘will not engage in any further discussions’.
Basically, the way I understand, LuckyStar didn’t like that I won, threw out ‘suspicious betting pattern’ card at me and kicked me out not only taking my winnings, but also 7500 euros of deposit! If the same situation were to happen in a real life casino, I strongly believe it would pass as a criminal violation i.e. theft, regardless of casino’s internal policies.
I therefore seek your help to get my money back and hopefully stop LuckyStar from stealing other people’s money in the future.