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Blacklisted: Jetspin Casino is a brand operated under the JetSpin Partners, a program which has been blacklisted due to the usage of unethical business practices in its relation with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior. Please try these instead

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Jetspin Casino

Average Complaint Response Time: 2 days
Average Complaint Response Time: 2 days

Jetspin Casino Review

  • 0-24 withdrawal time frame
  • Top-tier software providers
  • Mobile-friendly
  • Live chat available 24/7
  • No phone support
General info & Latest Promos
Website https://www.jetspin.com/
Established 2018
Owner Direx N.V. Casinos
Casino Promotion

Jetspin Casino is an online casino where members have access to a range of games from video slots to table games to live games. Members can enjoy titles here from multiple platform providers like NetEnt, Microgaming, Betsoft, Nyx Interactive, Endorphina and Evolution Gaming. The site can be accessed in several languages and can be played instantly or on the go. Jetspin Casino are licensed and regulated under the laws of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. These include players from Israel, Spain, the UK, France, USA, Turkey and Latvia. 

Virtual Games

Players who enjoy video slots can enjoy hundreds of titles here from leading suppliers in the industry like Microgaming, NetEnt, Nyx Interactive and Endorphina. Games can be categorized by provider to make it easier to browser and the casino has an in-built search engine. Titles include the Aloha! Cluster Pays Slot, Gonzo’s Quest SlotVikings Go Berzerk Slot and Seasons Slot

When it comes to table games members can also enjoy various games of blackjack and roulette and other classic casino games. These include Zoom Roulette, Spanish Blackjack and Punto Banco. 

There is also a selection of video pokers like Double Bonus Poker and Jacks or Better. 

Bitcoin Games can also be enjoyed here. 

Live Casino

In addition to that members can also play a selection of live games available around the clock and hosted by friendly dealers. Games include Live Baccarat, Live Blackjack and Live Roulette. 

Mobile Gaming

Members who prefer gaming on the go can take Jetspin Casino with them on their smartphone and tablet devices. No app is required, players just need to log in from a mobile browser. 

Support

When players need assistance can use the casinos live chat facility which is open 24 hours a day, 7 days a week. Email support is also available. 

Security and Fairness

The casino uses SSL encryption and firewall services which protects players personal and financial transactions. 

A random number generator is also utilized to ensure al their games are fair and random.

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Jetspin Casino Reviews by Players

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Fiekie247 524 reviews
South Africa
Message
Reviewed on April 30. 2019

LIKED

JetSpin is a casino operated by Direx N.V. They share the same platform as Loki Casino, Golden Star, and Gunsbet Casino. They offer an extensive selection of games from Netent, Microgaming, Pragmatic Play, iSoftBet, BetSoft, NYX Gaming and many more. The site features a yellow, green and white color palette and it is simple and straightforward in design. I did my research and so far, have not come across many significant complaints which means the casino is one of the better ones.


I lately noticed that the Direx N.V group has different level of casino within their group, well I use level to class them. Let's say Bitstarz and Space casino is like the level 3, where Jetspin and Loki is like a level 2. Mostly for the fact, that wagering on bonuses is higher and game collection is not the same. Level 3 has x30 – x40 wagering on the bonus amount only, where level 3 has x50 on the bonus amount or x30 on bonus and deposit amount, maybe its just me who notices this, I don’t know. Even withdrawal at Jetspin takes up to 24 hours, where Bitstars and space is 5 minutes or less.


Anyway, my first interaction with support was about withdrawals and verification and they said withdrawal take about 30min – 1 hour and verification 12 hours which is good. Support is quick to respond, and you do not wait long. My account verification with Jetspin took less than 1 hour actually which was a good thing for me.


I claimed the welcome offer at this casino but have not made my 2nd deposit yet, not sure whether I should claim another bonus. Maybe I will deposit but without a bonus and test their withdrawals and maybe report here.


I did speak about levels from the Direx N.V groups, however even if they level one, just know you safe and you can trust basically any Direx N.V casino and if things do not work out like expected then its most probably a wanna be Direx N.V Casino.
JETSPIN CASINO REPLIED ON APRIL 30. 2019
Dear FIEKIE247,

Thank you for your honest and detailed feedback about our casino. Yes, the actual withdrawal takes about 1 hour on average, however, we will listen to you and try to significantly reduce this time:)
Inactive user
Reviewed on April 9. 2019

LIKED

I like the casinos games and the providers the offer to choose from.
But that is also the only good thing about this place.

DISLIKED

I dislike the way support treats the players especially when they send out mails asking you to come back and play at their casino, and then because you go to livechat and tell them you mean, that the depositbonus you have been issued in another slot than the original one, is far from being similar to the one from their promotion.
In this case it was almost 2/3 less value per spin, and when I asked him why he didnt provided them in another slot with same number of lines and value, the person in livechat wasnt interesting in helping or give me an answer to my question, only in telling me that if the bonus dont suited me, then I could go play with my deposited money.
JETSPIN CASINO REPLIED ON APRIL 11. 2019
Dear TANNERT777,

NetEnt games are unavailable for Denmark. You can find this information in Terms and Conditions.

In addition, the promo contains an explanation:
*Those players who are not available games NetEnt will be provided by the Freespins on the West Town slot from Bgaming at a minimum rate.

A support agent called your attention to this. Pls be please be more careful by the next time :)


survival8 2 reviews
Czech Republic
Reviewed on March 29. 2019

DISLIKED

I was playing a slot and I won. However there was an error and after relaunch the game I lost my win and there was no unfinished game. I could only continue playing. In my casino bets history was this unfinished game visible so it was a prove. On live chat they told me that without screen shot they can not help me. So I lost my money on this casino and they did not take any responsibility for this...

Do not play at this casino!
JETSPIN CASINO REPLIED ON APRIL 8. 2019
Dear SURVIVAL8,

Yes, this is true - one of your bets was completed with an error. We made a request to the operator, after which we received the answer that the bet was not winning. However, after a while, we received a response from the provider that your bet was not completed correctly and the win was $ 23.50 USD. At the moment this amount has been credited to your account. We apologize for the inconvenience.

The goal of our project is to create the most comfortable conditions for the game. As an apologise, we have added a 30 fs no deposit to your account, and 50 free spins from a Friday reload are waiting for you also.

Enjoy your game!:)

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Jetspin Casino Complaints

  • 9 of 12 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 2,638 USD avg amount

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