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BetChain Casino

TRUSTED 8.87
Players from Virginia not accepted
Average Complaint Response Time: 1 day
AskGamblers Certificate of Trust
Players from Virginia not accepted
Average Complaint Response Time: 1 day
AskGamblers Certificate of Trust

BetChain Casino Review

  • 24h pending period for withdrawals
  • E-wallet withdrawal timeframe 0-1 hour
  • Instant play and mobile versions
  • SSL encryption
  • Provably Fair Feature
  • Holds Certificate of Trust
  • A variety of restricted countries
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General info & Latest Promos
Website http://www.betchain.com
Established 2014
Owner DAMA N.V.
Casino Promotion BetChain Casino: 100% Up to €200 / 1BTC + 200 Bonus Spins

BetChain Casino is a bitcoin casino established in 2014 which offers players to play with real money as well. This online casino has adapted a very American theme and is powered by the SoftSwiss, NetEnt, Habanero, Mr. Slotty, GameArtiSoftbet and Ezugi. In addition, they also offer games from well-known Amatic Industires, EndorphinaBetsoft, Microgaming, AsiaGaming and some other software providers. All games are available to play instantly, and what's more players can access them wherever they are. BetChain Casino is owned by BetChain LTD and it is licensed by the government of Curacao. As one of the safest online casinos in the world, it holds our prestigeous Certificate of Trust.

Restricted Countries

Players from France, Israel, the Netherlands, Spain, the United Kingdom and the United States of America are not allowed at the casino. For more info, check the 'Restricted Countries' section.

Virtual Games

BetChain Casino have a selection of games which can all be played instantly through a flash browser. Casino games include card games, poker games, roulette, slots and video poker games. 

Currently, there are more than 1,000 online slots to choose from. Their variety ensures there is a variant of game to suit everyone. Slots include Aztec Magic slot, Lucky Blue slot, Crazy Starter slotSushi slotGypsy Rose slot, Fruit Zen slot, and many more.

If you are looking to play roulette then you can choose to play either American Roulette, European Roulette or French Roulette. BetChain also have a selection of card games which include Baccarat and Multihand Blackjack. 

The casino boasts a nice selection of poker games too which include Oasis Poker, Trey Poker, Jacks or Better and Wild Texas.

Live Dealer

Players who enjoy playing table games from the comfort of their own homes with real-life dealers can do so at BetChain's live casino. Their selection of live games ranges from live blackjack to live baccarat and live keno.

Mobile Gaming

BetChain Casino offers its players the opportunity to play all their amazing games on the go. Wherever you are, use your mobile device to log into your BetChain accout and expeience fabulous gming while spinning the reels on popular slots.

Support

Players can contact the professionalsupport team via their live chat feature and get a prompt responce. However, even when the live chat operators are unavailable, there is an online help form that can be filled out at any time. Or simply, players can contact the support via e-mail. In any case, they will strive to respond as qickly as possible.

Security and Fairness

The casino employs the latest technology to ensure players details are 100% safe and secure at all times. BetChain Casino utilizes a random number generator that will determine the outcome of all games.

Bechain Casino want to make sure that all plays are trustworthy and fair. They employ Provably Fair Gaming technology which is unique to Bitcoin gambling and makes cheating impossible. Therefore, they are listed among the Certified Casinos.

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BetChain Casino Reviews by Players

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Inactive user
Reviewed on June 4, 2020

LIKED

Nothing. Their page is so busy and changes from one promo to the next so fast it eats a lot of resources on chrome. There support is terrible, there informative pages very confusing, they are giving out free spins on games they don't even carry, and did I mention the support is really really bad. Hours waiting for live support and going on a week with no response to email.

DISLIKED

TLDR
Don't give them any money. Don't play here. So many better places to enjoy your spins (or whatever).

Where to begin? I am glad that I only deposited the minimum with these guys. OK so for starters, they offer some great sounding bonuses for depositers. The problem starts with your profile page, the bonuses are displayed in such a wonky conveluded way that it is impossible to tell which free spins belong to which bonus. The bonus I got with my deposit was 200 spins over several days on diamond duke (I love this slot it's always good to me) Problem with this? They don't carry diamond duke, at least not for me. I mean, it's not even an option on the search. So, now I've paid into this bonus on something I can't use. Easily solved, many casinos offer spins on games that aren't available in Canada. Live support usually just snaps their fingers and the freespins fairy gives me spins on a different game. Not at betchain. The answer I got (after waiting 45 minutes for somebody to show up and thats a whole nother problem) was "I'm sorry, I cannot offer you another bonus at this time". The live support. Most of the casinos I play at online have a text field so you can prewrite your comment concern or question before the agent arrives in chat. Not betchain, and what's worse is the support is sparse. I sat at my computer waiting 45 minutes the last time. The previous time (for the same issue regarding spins on a game they don't carry) I waiting for 2 hours before I finally passed out to wake up and see on my screen that the agent answered, gave me 30 seconds to respond then closed chat. I emailed them regarding the support problem and the free spins issues. That was six days ago with no response yet. There are so many fantastic Casinos to play at. Luckland, Spinland, Karamba, Casinojefe, Justspin, Slotjoint, Videoslots....just to name a few (and I'll review them over time) I will not be giving betchain another penny because somehow I doubt they make it easy to get that penny back when I win.
BETCHAIN CASINO REPLIED ON JUNE 7, 2020
Hi Matt,
Thank you for taking the time to post a review.
I am sorry you didn't enjoy playing all of your bonuses (your bonus ratio is 40%). Your account shows that the Free Spins were credited on a different game because, unfortunately, the provider recalled the game Diamond Duke. I really apologize for that.
I reviewed the chat transcripts and you had 9 chats between May 30 and June 1st. All of them ended in less than 5 seconds because you left the chats.
Your next chat was on June 1st at 02:51 pm and lasted approximately 2 minutes, the agent notified you that the game was recalled by the provider and the Free Spins were credited on a different game. You rated the chat as good and commented "awesome".
You had a chat on June 2nd that you left after 5 seconds before an agent could respond.
Your final chat was on June 3rd and you asked the agent about the QuickSpin Free Spins sitting in your account (since May 29th) which had already been replaced. The agent replied that they couldn't credit an additional bonus to replace those spins (as they had already been replaced). That chat was approximately 12 minutes.
I apologize that no one responded to your email, but I didn't find any communication from you in our inbox.
Samr 2 reviews
Message
Reviewed on October 3, 2019

DISLIKED

They expect you to know you have to contact support every single time you make a deposit and before you use the deposit after reaching silver VIP status to get any bonus whatsoever. Support staff aren't helpful whatsoever and do everything they can to not give you the bonuses they have stated on their site. Complete garbage. Just take your business elsewhere.
BETCHAIN CASINO REPLIED ON OCTOBER 10, 2019
Hi Samr,
All of our published bonuses are credited automatically unless you have a duplicate account.
september 3 reviews
Arizona
Message
Reviewed on September 29, 2019

LIKED

I played at this casino for about 1 ½ years and never had any problems. I won a few times. I liked the games and the layout of the casino. This was 1 of my favorite casinos and I had a shortcut on my desktop for them.

DISLIKED

The last 2 times I withdrew about $90, which was almost the same amount as my deposit. My balance kept going up and down and I felt lucky not to have lost. The last time I withdrew it took hours, much longer than usual and I had to contact the live chat to get my withdraw. Just last week I was going to deposit and a pop up came on the screen asking for my nickname and to check what country I was from. The USA was not listed, but I was aware of this. I asked the live chat does this mean I can’t play here? They said yes and disabled my account.
BETCHAIN CASINO REPLIED ON OCTOBER 10, 2019
Hi September,
Unfortunately players from the USA are restricted from playing with us. :(

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