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This casino and all other brands within the Affactive group are blacklisted due to the massive amount of complaints submitted against them as well as the usage of various stalling tactics to delay and decline payments including but not limited to bogus security checks lasting for months and putting pressure on players with delayed payments to start depositing if they want to be paid ever.

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Casino Titan

Player Rating 30 reviews
3/10
30 reviews
Complaint Response 48 complaints
2 days avg. 48 complaints
What we like
  • US players welcome
  • Game variety with all types of casino games
  • Superior Customer Support
What we don’t like
  • No instant play casino
  • Not the biggest casino online (# of games)
  • Not compatible for Mac players
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Casino Titan Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.casinotitan.im
Established
2008
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Download, Instant Play

Casino Titan is owned and operated by a well-established company that has already made a name for itself since it began operations in 2008. This is a great RTG casino, since it does also accept US players, which is something that is becoming more difficult for players to find when trying to game online. The online casino has a number of great promotions, including a VIP rewards program that's always offered that earns players loyalty comp points that can be exchanged for cash to play with at the casino. They also offer a number of welcome bonuses that change on a regular basis, giving players even more incentive to join Casino Titan.

StallCation

Complaints

Read the complaints other players have left for Casino Titan. Learn more about complaints.

Show all complaints
Casino Titan Credibility Concerns
I set up an account and started playing Blackjack on Casino Titan on 2/15/2015. I submitted all faxback documents and was notified on 3/10 by Danielle Huttington Finance Department [email protected] that I was approved for withdrawals. Between the periods from 2/15/2015 until 3/1/2015 I deposited a total of $840. After playing and losing throughput I finally won some money. I satisfied all playthroughs and had a balance of $1425. On 3/22 I requested to withdraw my winnings of $1425. On 3/30/2015 I only received $500 in my bank account. On 4/3 I requested the remaining $925, 4/13 declined. 4/16 requested again. 4/21 declined. 4/26 requested again, 5/4 declined. Played a bit and balance dropped to $921. 5/5 requested $921, 5/13 declined. 5/16 reduced my request to withdraw $350 of the $921. 5/25 declined. From these requests and declines I emailed support; [email protected] on 4/24 sharing my concerns and requesting the remaining funds. On 5/4 I received an email from Charlie Eliza Thornton Casino Titan VIP Manager [email protected] that I am not playing enough which is why my requests were cancelled. On 5/4 I played a few hands lowering my balance from $925 to $921. I then replied and asked if I will receive my my winnings. It is 5/27 and still no response. I reached out to customer service on chat today 5/27. Here is a copy of my chat communication with them. Chat:record: Please wait for a site operator to respond. You are now chatting with 'Daniel' Daniel: Welcome to Casino Support! This is Daniel. Daniel: May I have your username and how may I assist you? Me: Hi Daniel, I could use your guidance. I have submitted multiple withdrawal requests and each time after waiting about six business days it seems to go back into my Casino Titan account instead of being wired to my bank account. I'm perplexed. Is there something I am doing incorrectly? Thanks ahead of time for any advice on this. you: Oh, my user name is xxxxxx. Thanks Daniel: Hi Rick, how are you? Me: Good! thank you. You? Daniel: I'm fine myself, thank you for asking. Let me check it for you. Me: Thank you Daniel Daniel: Just one more moment please. you: Thank you sir. No problem. Daniel: Thank you for your patience. Daniel: Please note that the casino reserves the right to limit cashout amounts of any player at any time at its discretion. Cashout limits will be determined by casino management according to a player’s level and recent account activity. Me: Ok, I think I understand but can you clarify in more detail? Does this mean that Casino Titan can decide to pay or not to pay on winnings at any time for any reason? The reason I'm asking is that when I make a deposit and play on your site I need to know that when I'm risking my money and can lose all of it it that I have the confidence in the casino that I will also be paid if I win. Is there determined guidelines that are used for being paid on winnings? I probably have no problem following them if I better understand what they are. Daniel: I completely understand that Rick. Of course we pay you the winnings however the cashout limits will be determined according to your activity. Basically the more you deposit the higher the installments are that our relevant department can send to you. Me: Thanks Daniel, Are you able to provide my cashout limits or activity requirements? It seemed once I met my playthrough requirement all winnings would be available to me if I chose to withdraw the funds I won. Daniel: Unfortunately its the relevant departments decision so have have no information about how much they will send you. On the other hand the more you deposit the higher the cash out limit will be. Me: Ok, Thank you. I guess the request I have then is can you connect me with the relevant department so I may get further clarification? I would appreciate that. Daniel: You can send an e­mail to [email protected] and we will forward it to the relevant department. Me: OK. Thank you Daniel. Have a great week. Dear Askgamblers, As mentioned I have contacted their folks at their support email and finance. This isn't a lot of money but I risked it and would like to have confidence in the online casino system to get paid if I win. If there is anything you can do to help resolve this issue I would appreciate it. I have acted in good faith and I am thinking perhaps there is a glitch.
staus Resolved
$921
Casino Titan - Stalling verification and refusing to pay

I won at Casino Titan.My documents was successfuly approved ,They sent me an e-mail on 17.09.2014 that I need to wait 90 working days, so I can withdrawal my money after 90 working days because my account is chosen for security check,so is till 21.01.2015.After that day my attempt to withdrawals was not successful so was not approved. I did not get my winnings. Now when I wish to login and request a withdrawal is not possible because my account is locked.Please help me to get my money I won in a fair way.

The point is that probably some other casino group sent you notice that I sent fake personal documents for verification but this is completely not true.Because the falsification of identity documents is a criminal ofense and casino accused me that I sent fake ID and Driving Licence(also photographed with my photo holding the document in my hand) I went to the government office where I was issued a Certificate of Good Conduct.


To find out exactly what is wrong with my personal documents for which casino thoughts are fake I went also to government unit which issue identity documents.They confirmed that my personal documents are valid and legit.


They menthioned to avoid any problems it is the best to issue a Passport because is the only document which has the same standards worldwide.Probably here comes the problem up they said because you are not using the same standards for documents like EU.


I submited an application in their proposal for my new Passport.The document is issued.


I hope your casino security department will cooperate and will review my account and we can resolve the issue without asking Gaming Commission for help,because for me the case is really clear.I have all my documents legit and valid and I am a honest person.


So I hope your casino will cooperate like a very reputable casino to resolve this issue.I can send to you my new Passport(if you wish also photographed with my photo holding the document in my hand) and Certificate Of Good Conduct..


You should understand that I need to prove that with my documents is nothing wrong and that my name is clear from any wrong doing ASAP.


In the past when I won in your casino you paid me without any problem.I sent to you all required documents.I received your confirmation that my account is approved.


Please cooperate and pay my winnings which I won in a fair way.There are more than 500usd I have in winnings in my Casino Titan account.


Please also tell me the name of casino or casino group which sent to you this notice.


my Casino Titan usarname< removed >


Thank you!

staus Resolved
Casino Titan - No matter what hoops I jump thru cannot get money even after being told 3 times its on its way
well i tried to cash out $580, not a huge ammount but im 71 years old and an old age pensioner. so i send in the relevant docs i get told to small to read send more after waiting a month to get back to me. i then resend better docs twice more wasting another 90 days with my funds tied up in withdrawel, i then get asked to get a picture taken with me holding my passport next to my face, i did this , n was told i cant be wearing my eyeglasses lol, can u please retake the picture , well i live alone n had to ask my neighbour to do this twice n had to say i was gambling online a private thing, so another month or so goes by n finally i get told 3 different times my withdrawel request has been accepted so i request funds get returned to my account i message they say sorry make request again i do then a 3rd time now its been 4 and a half months , n last night i get a email saying that im not being cashed out bcos of my lack of play.hahahaha, my cash has been in witgdrawel since the middle of january how could i or want to play, it seems like they delay delay delay hoping youll give up then dangle a carrot of play more and youll geyt paid out hoping youll lose it all, i deliberately waited bcos they seemed so polite but now im just agry can someone please help me from ask gamblers , or could i deal with carla from marketting at casino titan, as looking at alot of similar claims get sorted by her. i am 71 i have diabetes arthritus and had a triple bypass at this rate i'll be dead by the time anything good happens , ive been super fair with them , they asked me not to post here n give them a few days that was a month ago, thx alot best wishes albert ******.
staus Resolved
$580

Complaint Statistics

Resolved 26
Avg. Amount $ 1,805
Avg. Complaint Duration 23 days
Avg. Response Time 2 days

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Top reviews from our players

Do not waste money on this casino. They are fraudsters. Stalling documents approval and lying all the time. They say my documents did not pass security witch is impossibly.
Same documents are good for: PokerStars, FullTilt, William hill, Betsafe, EUcasino, Casinoval...and not good for them. Live chat also lie all the time just to force you to deposit and after deposit you will not be able to withdraw.

DO NOT DEPOSIT in Casino Titan, its better to trow your money in fire at least you will have some pleasure from it.

Hello peyotle, I would like to inform that your documents were approved and your withdrawal has been processed. I apologize if you experienced any inconvenience with our casino. Regards, Anita

user avatar

Games Blocked!!! So....This is an RTG casino, and I love RTG so I make a deposit with a bonus match code. Lo and behold, when I start to play, ALL of the Feature Guarantee games are locked!! WTH? I play for a little while, log off and come back the next day. The games are still locked. I got to Live Chat and the rep tells me the games "are under maintenance and so sorry for the inconvenience. "I reply, " Ok, well I've been inconvenienced for 2 days now." Of course she has no other excuse or remedy, so I play on until my balance is zero. As an afterthought, I check the games menu, and the Feature Guarantee games (most of which I LOVE, such as Vulcan, Aztec Treasure and Elf Wars) are showing as available!!!!!!!!!!!S o, I go back to Live Chat and get a different rep. I ask him (Dustin) if the Feature Guarantee games are still under maintenance and he says "Yes, sorry for the inconvenience." Well, fellow gamblers, you know as well as I do that this is a load of crap and out-and-out false misleading information!...and I tell the rep so. Once again, I get the cookie cutter reply, "So sorry for the inconvenience."

DON'T PLAY THERE UNTIL YOU GO TO LIVE CHAT AND MAKE SURE ALL THE GAMES ARE AVAILABLE. In my opinion, they locked the Feature Guarantee games so we will LOSE OUR MONEY! They are not getting another cent out of me, that's for sure!

I registered in this casino few months ago, played there with no deposit bonus and done wagering requirements. They asked me for some documents (filled faxback form, passport, copy of credit card, bank statement), it took about ~4 attempts and about 1 month of time to approve them. Support asked me for same documents all the time. Also they told me, that I need to make a first deposit of 21$ which was made next day after verification. Okay, I requested a withdrawal at 17.10.2014. Then I received an email in which was said that it takes up to 6 business days to process cashout. But yesterday it was declined without any information. Today I was contacted by support agent by email, she told me this

---------------------------

Dear Vladislavs,

I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account.

This process might take up to 90 business days.
As soon as we have any updates regarding your account we will inform you via email.
We are sorry for the inconvenience.

Sincerely,

Danielle Huttington
Finance Department

---------------------------

Seriously? Up to 90 business days? I don't understand, my account was verified, I made deposit and I just can't withdraw my winnings about 2 months. I can fly all around the world 20x times in 90 days... I'm really dissapointed in this casino, I think they just don't want to pay anything to players.

Casino titan is a very famous casino and are part of the real time gaming portal which is also known as RTG. They have a lot of payment related complaints on the AG page and i was very shocked to see them because this casino has a name and if hey are doing like this with their users what are the small casinos going to do. A lot of casinos do this and they keep the winning amount of the players when they try to withdraw the money . i read a couple of complaints about this casino and was confused about playing here but then i saw that they are giving away 20$ free for new players so i registered here as nothing from my side was at stakes. The site is very slow and i hated that seriously and the support blamed my internet whereas at the same time i closed this casino and opened you tube and it was working just fine.

I was no happy with the bonus because nice games were excluded from the wager and mostly slots were included of real series. Andthis is the slowest casino site i have ever played on. And i really mean it and it was pissing me off a lot. I put the bonus code ASK2013 and redeemed the coupon. I opened this game ronin and i started playing it
with 0.50$ per spin. And for a lot of time the only thing i got was three j's with A and 10. And it only paid me 0.10$. I noticed that something was wrong because first when i tried to open Aztecs treasure then pontoon opened and then again i refreshed and tried to open and this time triple twister opened. God bless their portal. This is the
most weird casino i have played on because i chose something else and the game that opens is something else. I just close this casino and could only play ronin. No words.

Casino Titan is run by Real Time Gaming Software. There is a big number of casinos that are run by this software and a good part of these casinos don't enjoy a good reputation among gamblers. I personally saw that they have good reasons for that. I had problems in a few casinos from this software. The biggest problem I had was at casino Titan.

I joined this casino a long time ago maybe about 4 years ago. In that time I was an inexperienced gambler and I joined every casino that offered some no deposit bonus. In that time this casino offered a 20 dollars no deposit bonus for new players if I remember correctly.

I took the bonus that is I got 20 dollars after I entered the code. I remember even today how I had a great string of victories on the slot game called Aladdins Wishes. Later on I moved on to other games where I also had some success.

At the end I met the wager requirements and had 100 dollars to withdraw from this bonus. I was very happy about this win because this was one of my first wins in online casinos. Before I requested a withdrawal I made the minimum deposit to verify my e-wallet account. When the casino asked for I sent all the needed documents. A few days after it was sent my documentation it was accepted.

But my withdrawal request was denied by the casino and only my deposit money was returned to the casino balance. I couldn't find the email that I got from the casino but they stated 4 reasons why my withdrawal was denied. Off course I uninstalled their software after this. I was disappointed but I soon forgot about everything because even for me 100 dollars isn't a lot of money. I also became more careful about the casinos I play in.

Overall:
Casino Titan didn’t pay me my winnings and that is why I can't recommend them.

Casino Titan using real time gaming software, and i think this is definitely not the most popular casino with this software, since it has few complaints, some of this complaints even unresolved, and there i am obviously can not say that it is safe place with good reputation.

I played at casino titan twice, first one i tried this casino with no deposit bonus, that was given to me by my friend, he send me link and code in skype, and i was able to get 20$ no deposit bonus for my playing. Redeeming of this no deposit bonus was not hard, and i just spend probably less than a minute of my life before was able to start playing.

I decide to play paydirt slot, with minimum possible bet size which is 0.25$ at this slot of course, i get i think about 3-4 freespins feature, but there is was no strike it lucky, which is my favorite one. No deposit bonus does not bring me any luck, and after losing it i decide to make small deposit with 100% bonus. I made 20$ deposit, since i am rare made big deposits in casinos which i did not trust before and since that can not trust for 100%. I had 40$ on my balance, and decide to spend it on medium variance games, because at least i will have some playtime, while high variance slots can eat this 40$ within few minutes. I start from alladin wishes, then go to ocean dream, and also tried couple of more slots, but my story with this casino finished at enchanted garden slot, and i lost my deposit and bonus here.

I rate this casino with 5 stars, because I did not test anything serious with this casino, and because this casino have some complaints which is unresolved. I really not sure if this safe casino, so be careful.

I have closed my account for what? I sent all the documents you are you a cheater?
username:serhatbyk
[email protected]

I was listing through my inbox (which is always full by the way) and I saw an offer of 7$ no deposit bonus at Casino Titan. The name sounded familiar so I did a little background search and found two casinos with the same name. One for Playtech and one for RTG. Playtech is my favorite software and unfortunately this offer was from the RTG casino. I checked the reviews here at AskGamblers and saw a lot of complaints. Now I was sure that this was a rogue casino.

Anyway I decided to gamble the money for fun and went on to their site made an account and downloaded their software. I have to admit that I liked the looks of the casino. A standard RTG platform with a nice neat look. I had some problems redeeming the bonus so I contacted their live support. To my surprise they were instant in their response. I was even more surprised when instead of the 7$ bonus they gave me a 20$ bonus with only 30x bonus wager. They also had a very good first deposit offer. 400% on your first deposit with only x25 deposit wager. I have to say I was tempted to make a deposit right then. The minimum deposit was 21$ so I decided to try the games first with my 20$ no deposit bonus. It was a very good decision.

I went to the slots started on Ronin with a 0,40 bet and lost about 8 $. Got a bonus and won 9$ plus 5 free spins with up to 4 multiplier. But the end result was only 10.60$. Not a very big win on a bonus feature. Played some more started losing and went on to Count Spectacular. Here after about half an hour lost all of my money.

I think that the payout these slots give is way too small to lead me into making a deposit here. I can’t say anything about cashout because I had none and probably never will. Overall a 7 out of 10.

Inactive user

This casino uses Real Time Gaming software (there is also a casino with the same name that uses Playtech software). The first thing I will tell you is that I have never made a deposit here and I never will in the future. In the next few sentences I will tell you why.

The first reason is because of the many complaints here at AskGamblers and also on other gambling forums. You will find nothing but negative comments and accusations for this casino. In a lot of them this casino is marked as a Rogue Casino. I was amazed why this casino wasn’t on the AskGamblers black list of casinos. I read the criteria for blacklisted casinos here at AG and I think this casino meets all the requirements to be on that list.

The second reason, even though I personally have no bad experience with this casino (I played here just for fun), is that I have some first hand information. A friend of mine who has a lot of experience in online gambling and who I completely trust told me about his bad experience with Casino Titan. To explain in short: he got burned for a withdrawal of a few thousand dollars.

He won a random jackpot playing here in Casino Titan on some slot game (I can't remember which) but he never got paid. Not only that a few weeks after he sent all the wanted documents and the numerous emails his account was locked and all of the money was confiscated by the casino with an explanation that his demand for a withdrawal was denied because of the use of an electronic device.

Overall Casino Titan is a typical rogue casino. Keep away from this casino, do not play here and spend your money and time in a game you cannot win. This is the first casino I will grade with 0 out of 10.

This casino does not return the money to the players. Without evidence of block.

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