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Blacklisted

Exclusive Casino is a brand operated under the AffAlliance Affiliates program, a program which has been blacklisted due to the usage of unethical business practices in its relation with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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Exclusive Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 8 reviews
4.9/10
8 reviews
Complaint Response 10 complaints
3 days avg. 10 complaints
What we like
  • No explicit country restrictions
  • Available in a downloadable or instant-play client
  • Numerous slots, table games, and video pokers from RTG
  • 24/7 support by live chat, US phone, or email
  • Secured with SSL encryption
  • Proven fair by TST
What we don’t like
  • Instant-play version does not feature all games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Exclusive Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.exclusivecasino.com
Established
2013
Licences
Kahnawake Gaming Commission
Affiliate Program
Languages
English, Italian, French
Casino Type
Download, Instant Play

Exclusive Casino is an online casino with a sleek, luxurious theme. It is powered by the Real Time Gaming platform. Players can enjoy the full line of games in a downloadable client for PCs, or a smaller instant-play version for all computers with Adobe Flash technology. The casino is licensed by the government of Curacao.

Restricted Countries

At this time, Exclusive Casino welcomes players from all countries to play at its casino, so long as online gambling is not illegal within a player's country. However, bonus restrictions apply to residents of Albania, Belarus, Bosnia and Herzegovina, Bulgaria, Czech Republic, Estonia, Georgia, Indonesia, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Mongolia, Montenegro, Poland, Romania, Russia, Serbia, Slovakia, Slovenia, Tadzhikistan, Tajikistan, Thailand, Turkmenistan, Ukraine, and Uzbekistan.

Security and Fairness

The Exclusive Casino network is fully secured with the latest SSL encryption technology. This ensures that players can register, deposit, and cash out without having to worry about anyone stealing their sensitive data.

The Real Time Gaming platform is regularly audited by TST, one of the leading independent mathematics testing agencies in the world. Auditors have continually found that the software is fair.

StallCation

Complaints

Read the complaints other players have left for Exclusive Casino. Learn more about complaints.

Show all complaints
Exclusive Casino - Changing bonus terms retrospectively to cut off my winnings
Exclusive casino offered a bonus called Limitless every Thursday with no maximum cashout. On Thurs at Christmas they offered a Limitlessxmas bonus. Their email said that terms apply but didn’t spell out whether these were the terms of their other Limitless bonuses which have no maximum cashout. I went on chat to confirm this as I don’t like playing bonuses with maximum cashouts. I had chats with Lucas and Sezen both of whom assured me there was no maximum cashout. I am now told that only $440 of my $5844 withdrawal is going to be paid because of a maximum cashout. I have copies of these chats. I see there was a complaint by Slotslover who had the same issue. Amazingly, he also had chats with 3 different operators who told him the same thing. Clearly, this is not just a matter of one chat person not knowing the terms of a bonus. Since Exclusive is a highly rated casino I’d like to assume the terms were not changed retroactively. When they informed me of the amount they were planning to send me they said I should have known the terms when I played the bonus. But which terms? Their different bonuses have different terms. The terms of their other Limitless bonuses? To make sure I went to chat to verify it – not once but twice. Now I see from this previous complaint that at least 5 operators all gave the same information. I am being told I should have known the terms but apparently all of their employees were of the same opinion about this bonus. If there was an error it was on their part, not on my part, and they should pay me what I am owed.
staus Unresolved
$5844
Exclusive Casino breaks its own terms
Exclusive casino has broken their own terms and needs to abide by what they say. Summary: Chat confirmed no max cashout and emailed me proof. I played big the entire way and lost a few thousand in deposits. I finally cashed out approx $1500 off $80 deposit and only received $600. I would not have played under these rules. They owe me the entire balance. Details: Starting Thursday during Christmas week, Exclusive ran an "unlimited bonus" with bonus code LIMITLESSXMAS. Exclusive had previously run a no max no playthrough bonus on the previous few Thursdays with code LIMITLESS. To make sure the rules were the same I went on chat to confirm that LIMITLESSXMAS also had no max cashout no playthrough and this was confirmed on chat. On my second deposit I ran my balance up to $6000 and then down to $3000 and decided to cashout. I went to cashier and saw $6000 in rollover remaining. I had a long chat with them and they said they were not sure and would get back to me. The next day they confirmed in chat and in email that there was a 30x rollover and NO MAX withdrawal. I was fine with playing more as I love to play as long as no max cashout. I lost the $3000 (and many more deposits). I never play a maximum withdrawal bonus and have only played at Exclusive (and sisters) without bonuses because of their 10x max cashout bonus rule. I have copies of all the chats. I deposited between $75 and $150 many times with deposits totaling over $2000. Finally I met the rollover with a balance of approx $1500 on an $80 deposit. They only paid me $600, claiming they were in error and there really was a 10x max cashout. I claim 1) they need to abide by what the chat operators said and 2) I never would have played had they told me there was a max withdrawal. I played fair and square assuming there was no max withdrawal and deserve to be paid in full. The same chat operator who confirmed AND emailed me the no max cashout told me on Monday that he was sorry and made a mistake but that there was nothing he could do and that I should be "happy" to get $600 on an $80 deposit (not even 10x, 7.5x!). I have copies of all the emails and chats but have not attached them because your site only wants jpg. I can email if needed. I've always known Exclusive to be fair but think they are being misguided in this situation and urge them to reconsider and pay me in full. It's only fair.
staus Unresolved
$900

Complaint Statistics

Resolved 7
Avg. Amount $ 1,717
Avg. Complaint Duration 12 days
Avg. Response Time 3 days

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Player rating
4.9/10 8 reviews

Top reviews from our players

Good selection of RTG slots. Easy to make deposits with generous bonuses

Exclusive Casino uses the verification process as a way not to pay withdrawals. Six times over 7 weeks, I have sent in proper documentation and they didn't get it or say it was incomplete. I am a 20 year veteran of RTG and this is only a ruse.They won't tell you what they did not receive and take 10 days to answer an email if at all. One reply from them contradicts another. No phone number available for them. Chat always says they will look into it, but you never hear back from them. They say Bank transfers are the only way withdrawals are handled. They won't issue a check or even Bitcoin. Exclusive Casino is a scam.

Good and very friendly livechat and good slots, also the bonus firstly seemed good.

Minimum withdrawal was 100$ and max withdrawal for bonus was 70$. And I had to wager my deposit once before I could withdraw. The system is a kinda retarded, Also the verification is slow and difficult.

New player here, I found a free chip sign up offer. No luck, I made a few deposits. No luck! But so far as for customer service. I can say that they are friendly, great and helpful. They seem like a safe place to play. Hope to experience cashing out with them in the future! Judging by the withdraw reviews above I will continue to test my luck here.

No mobile play or at least that I know of.

When mounting a bit high balanced with a small deposit, the system disconnects the player.
I've had this problem 2 times successively, once everything is back to normal, aztec machine gave me nothing more.

Generous 3 stage deposit welcome bonus with low deposit options as little as $20. Deposited $25 and got lucky on Ghost Ship and Bank Bandit and increased my winnings up over $300. Cleared the play through fairly quick. Requested withdraw of $150 with a $10 pay2card fee last night. Will update time line and ease of withdraw status as it comes in.

I really enjoyed this casino and hope to be a returning customer. Love to play RTG sites, but have had many delays in the withdraw process over the years. Hope I found a new home here, time will tell.

Limited, but generous bonuses, but that's to keep the ND abusers at bay. Well done.

Professional staff and reasonably quick cashouts.

Limited bonuses, but that is usually true in casinos that are reputable.

Hi Tmaster, Thanks for kind words. Hope you're going to enjoy playing with us for a long time to come :) Good luck!

user avatar

Exclusive Casino which is one of the newest ones who has RTG software. I came across this casino in one forum, when if you register with them, they will reward you 15 euros free no deposit bonus with solid wagering was X 50. Ok X 50 wagering is not small sum to wager, but knowing its a free bonus it doesn't sounds that bad.That was the first time i hear about them, so when I tried to find out something about them, the only thing I found on another forum that the are new casino, but they are safe one and that they pay out.

So as I can see, from the previous member writing about them that part is true, which is great news. So I had to download the casino and because, before I sign up there, there as a code, which I had to insert it in the cashier to get their bonus. I add my sign up very easy went to cashier and the code worked for me, which of course I got the 15 euros free chip. In RTG casinos I always play Count Spectacular, Hillbilies or Lucky 8 slots, just because I think that this games are bringing me luck and the free spins features lands more often then any other.

The first game I opened to play was Count Spectacular which s far is my favorite and I can say I was having nice session. I was getting the free spins features few times, but unfortunately they were with very small winnings but somehow I raised my balance and reached to 62 euros. The next game I played was Hillbillies but I stated to play with 1 euro bet. But 62 euros are not much and with 1 euros bet my balance reached zero vary fast. That was my only time I visited that casino and since then I am getting some interesting promos from them with nice deposit bonuses, which so far I didn't use them, well so far not planning to just because I play this slots very rarely.

But fans of the RTG slots I do recommend this casino, because so far I keep reading nice things about them, Good Luck!

Hello Katemak, Thanks for an honest review. You should definitely go for one of our promos and explore other games we have like roulette, poker or some of our novelty games. Good luck!

user avatar

This casino is totally awesome. I registered through a special link to get some no deposit chips. I had to download the software and install it. The only negative thing is the registering process, because when you click to the create a new account it pop ups to full window mod with a black background, I registered at night and of course I didn’t have a lamp near to my computer so i entered my details almost like I blind.

Finally I registered successfully and claimed my 15 dollar bonus money in the cashier. It has acceptable wagering requirements because the 15 dollar bonus has only 750 dollar play through. I started at my new favourite video slot, the Golden lotus. This video slot is the best when you play on Real Time Gaming casino. I was brave enough to start to play at 2 dollar stake because I thought it is a no deposit bonus. I was lucky because I was able to stop some nice feature and combinations. This game has two different free spin feature, when you get three white lotus symbol you will get seven free spins with two times multiplier. The other feature is the golden lotus symbol, this symbol also a wild too. You have to collect at least three of them to start the feature. You can choose four from the lotuses and those lotuses are hides free games and bet multipliers. This feature is bring me up to 350 $ within a half hour.

When I wagered my money I decided to make a withdraw, and it was easy. I contacted with the support and she told me I had to send my ID card and a utility bill. They approved it in the next day and three days later the 100 $ was in my balance.

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