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Exclusive Casino - Waiting to be paid

RESOLVED
Complaint Info
Disputed casino Exclusive Casino
Reason Declined payment
Amount $ 290
Posted on January 8, 2021

i once played at casino years ago.when i got ready to withdraw with out using bonus they said my bank info was not good.my swift number but it was the same,I went play again a month ago. i won $290.00.so i decided to cashout .well i had the same think happen again after there wait period 7 days i was in chat.and they said ill get them to do it asp.so wait nothing .a week later i go again no responce.so finally i get a email 7 days ago from now saying it was reject cause my bank info incoorrect .i sent email back saying my bank info dont change still the same.so yesterday 7 more days later est.i get email saying sorry for inconvience bank info has been updated they were processing.money still setting in account i go look today. All i want is the money i won .i didnt use no coupon are recieve any bonus.

Posted on January 11, 2021

Hello ANGELADAWSON47,

Thank you for your post on AskGamblers.

We’ve been informed by our Finance Team that withdrawal request has been approved and sent to your bank account.

Please kindly allow the required time for the funds to reach your account.

Kind regards,
Exclusive Casino

AskGamblers
Posted on January 11, 2021

Dear @Angeladawson47,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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  • 1,717 USD avg amount

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