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Exclusive Casino - Missing deposit from my casino balance

Complaint Info
Disputed casino Exclusive Casino
Reason Amount not credited
Amount $ 36
Posted on October 15, 2019

I have made 2 deposits with exclusive casino one for $40 which was declined due to insufficient funds and second of $36 which was accepted and guaranteed by my bank to Exclusive Casino and is showing on my bank statement for the amount of £33.14 and showing on the statement as "Fee*Rafaelcortes" which is shown on the screenshot attached. I have received two emails from exclusive casino stating that the deposits were declined for both $40 and $36 which are also ATTACHED. MY BALAMCE ON exclusive Casino is still showing $0. I have also attached transcript with advisor on chat at exclusive casino as to why they have not received the money which is 100% incorrect as I have spoken to my bank Barclays and they have confirmed the money has been sent to Exclusive Casino 100% as payment is now guaranteed and showing on my bank statement.
I am not happy with Exclusive Casino lying to me and now want my exact money refunded back to my debit card I made the transaction from. I don't trust this casino at all.

Posted on October 18, 2019

Hello Mobgambling,

Thank you for your post on AskGamblers!

We have been informed by the Finance Team that the matter has been sorted out. One of the pending transactions went through and was successfully added to your playable balance on October 16th, our Finance Team has informed you about it via email.

We have received the confirmation from the Support that you have used the deposit for playing Slot games available at Exclusive Casino.

Should you have any questions - please feel free to contact our 24/7 friendly Live Support Team.

Exclusive Casino

Posted on October 18, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Exclusive Casino Complaints

  • 4 of 7 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 1,976 USD avg amount

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