What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Exclusive Casino - Trouble With Withdrawal

71 hours left for diana_6847 to respond.
Follow
Complaint Info
Disputed casino Exclusive Casino
Reason Delayed payment
Amount $ 1300
Posted on October 10, 2020

I was asked via email to call them to verify my info and they would give me some money to play on. I have made deposits there also. They gave me $75 to play on and after meeting wagering requirements I made a withdrawal request for $1300. They sent me two emails stating I didn’t Email all of the required documents, but I have sent many emails with the verification forms and documents that they require (which I have attached) yet they claim they have received not one email from me. I have been dealing with this for a week now and I thought I needed to nip it in the bud.

Posted on October 13, 2020

Hello diana_6847,

Thank you for your post on AskGamblers.

We’ve been informed by our Finance Team that KYC has been approved and you can freely submit the withdrawal request.

Please kindly let us know should you need any further help.

Kind regards,
Exclusive Casino

AskGamblers
Posted on October 13, 2020

Dear @diana_6847,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on October 14, 2020

Hello,
First of all thanks for your help. They approved my documents and I have requested the withdrawal. So I guess we will wait to see what happens next
Diana

Posted on October 16, 2020

Hello diana_6847,

Thank you for your post on AskGamblers.

We’ve been informed by our Finance Team that withdrawal request has been approved and sent to your bank account provided.

Please kindly allow the required time for the funds to reach your account.

Kind regards,
Exclusive Casino

AskGamblers
Posted on October 20, 2020

Dear @diana_6847,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy