Exclusive casino offered a bonus called Limitless every Thursday with no maximum cashout. On Thurs at Christmas they offered a Limitlessxmas bonus. Their email said that terms apply but didn’t spell out whether these were the terms of their other Limitless bonuses which have no maximum cashout. I went on chat to confirm this as I don’t like playing bonuses with maximum cashouts. I had chats with Lucas and Sezen both of whom assured me there was no maximum cashout. I am now told that only $440 of my $5844 withdrawal is going to be paid because of a maximum cashout. I have copies of these chats.
I see there was a complaint by Slotslover who had the same issue. Amazingly, he also had chats with 3 different operators who told him the same thing. Clearly, this is not just a matter of one chat person not knowing the terms of a bonus. Since Exclusive is a highly rated casino I’d like to assume the terms were not changed retroactively. When they informed me of the amount they were planning to send me they said I should have known the terms when I played the bonus. But which terms? Their different bonuses have different terms. The terms of their other Limitless bonuses? To make sure I went to chat to verify it – not once but twice. Now I see from this previous complaint that at least 5 operators all gave the same information. I am being told I should have known the terms but apparently all of their employees were of the same opinion about this bonus. If there was an error it was on their part, not on my part, and they should pay me what I am owed.