Super Casino

A friend suggested I try this casino after he had a significant win.

I played last night won £29 and withdrew it. I didn't accept any bonuses so was under no playthrough obligation. The payment came through to my Skrill account within 12 hours which in my experience is a lot quicker than many!

I honestly can't find anything negative to say about this casino. Perhaps it's because I never accept bonuses

Started good, withdraws ok and play was taken in by the TV credentials

after 1000's of £ in and out of the account they asked for ID which I thought I had done for the previous withdraws,
I resent details and was then asked to show the LAST SIX digits of my bank card, I resent the card photo showing these details and then had a reply saying sorry we wanted the FIRST SIX digits.
THIS is a typical scam to obtain your bank/card details
NO other casino uses this type information to confirm your ID

New online design for the gameplay is Fab. I am proud that I have been part of testing the design of there online roulette when it was in the testing stage they have taken all feedback well. My VIP manager sally is very helpful in giving out treats when needed.

There online server does have issues at times, currently they are trying to sort out a problem for me hope it turns out a positive experience. My account manager sally has been very helpful with the situation and I must give her 10/10 for the help so far.

This online platform use to be good 2011-2014. It doesn’t care about the VIP member anymore and treats all players like absolute scum. They always are changing staff all the time and rubbish at customer service.

I think you cannot be a winner with the most rubbish customer services I have ever come across in the world. I have been a member since 2011 and these guys gave me VIP treatment with very good customer service till 2015. Ever since I have had my new account manager called SALLY from super casino channel 5 she has given the most appalling customer service ever. I have asked for a 100% match deposit from her over 80 times this year she only fulfilled my request once. If people like these work with this company they are going to destroy this online platform. I am a VIP but get treated like a scum. VIP means nothing for this company I have deposited over 300,000 pound and lost over 200,000. I remember in the past I had an account manager called Trevor and he gave me the best customer service ever, always filled my request with bonuses when I was down, always treated me like a VIP. The new account manager just bashed out excuses and says you have only lost £2000 this month so we cannot add anything. Or she will come up with we cannot add anything for you as you have already received some bonus. What’s the whole point of a VIP? I am appalled by your services.

I LIKED THE E-MAIL OFFER I RECEIVED,

Don't miss out on up to £400 extra!
There's still time to use your exclusive promo code PREMIUM to start your SuperCasino journey with a monster 400% Welcome Bonus worth up to £400. You'll need to be quick though, as it expires at midnight tonight.

The fact that I deposited £50 using the code PREMIUM and did not get 400%, I got %100 and deducted £1.50

So, contacted support, sent them copy's of email, and the online version of the email, wasted 10 with the first operator, then all of a sudden it was a new operator, and had to go through it all again, and this one said i did not add the code, I informed her I did, but she then decided the code was not valid, my response was, when I first attempted to add it I spell it wrong I spell it PRIMIUM not PREMIUM and it said CODE NOT VALID, when I entered the correctly spell code PREMIUM the payment went through.

They will not refund the £1.50, I have attempted to withdraw the £48.50, as yet I have not got my money back. It is clear to me, they care nothing of rectify the bonus issue, they just want to blame the customer, that followed the instructions that was given to him, Instead of blaming the customer, they should do something positive and rectify the bonus code, rectify the fact when it is added that there system should inform the customer the BONUS CODE PREMIUM is not valid, like it did when I spell it incorrect, and/ stop sending emails to customers with the promo code.

By far the worst experience with a on-line casino, I have had in a long time, and my review of this site will reflect, this sites issues, and there total lack of interest in customer satisfaction, and little regard to stop this happening to others in the future.

Used supercasino a few nights ago. At first, it feels really easy to win money and build your balance up.

Despite other reviews, I didn't have any problem withdrawing £20 here and there because I didn't accept any bonus'.

After winning so much, things start to seem sketchy.

Starting from £100, I brought my balance up to around £250 in a few days. Unfortunately, due to lack of self control I lostthis by over-betting on a tier which had been missing +20 spins. I kept accumulating my bets until my balance ran out. Rare? I guess the odds weren't in my favour.

So what's the problem? "Technical issues". After raising my bets so high on this long awaited tier, the live feed is mysteriously cut. No problem with my internet connection, but strangely enough the feed resumes several spins later, after I've lost all my money. On the next spin, 14 appears on the screen before the ball had even landed. The number that actually came out was 27, the tier in which I had been waiting on. The host acknowledged the "technical difficulties", and that "the computers had picked up the wrong number".

If it hadn't been for these "technical difficulties", I would have been able to take it on the chin. How do I know what numbers actually came out while the feed was cut if their systems keep messing up their results?

Won't use again

- Update:
Paid out as soon as I passed the verification process

- Previous comment:
The late night TVs show, mobile betting app and the master of spin man.

- Update:
Hi, just a update on my review above they have paid out and I have the winnings in my account. It was a bit Of a hassle with thevarifcation process but I sent all the documents they requested and they have a job to do. All in all I am very happy with the casino and look forward to playing roulette on ch -5 tv

- Previous comment:
The endless process of sending ID and documents which is still going on hopefully it will be resolved this week. We had a TV installed in the works canteen & I thought it would be fun to play on my night shift break I signed up and deposit £20 via (didn't realise) my wife's PayPal account so after 4-5 weeks to my surprise I'm £1200 up and as its her 40th decided to take £1000 out and leave £200 in to play with.

I have had to send them a copy of me and the wife driving licence a photo of us holding them a copy of a bill for me and one with the wife's on and now a copy of my debit card which I now use instead of PayPal. All the documents are correct and have been accepted I'm just waiting for the debit card to be looked at by them according to Brenda via webchat then hopefully they will payout and I can carry on enjoying playing on my break. I'll keep you informed: note I have had to deposit another £10 via my debit card to add it to my account.

Hi... has anyone actually successfully withdrawn at large amount ? I've won a substantial amount and having to go through a nightmare verification process I have now withdrawn it but it is pending approval... I'm now worried I won't see a penny ?

Any help appreciated x

I liked the ease of depositing and the fact it was on tv

I disliked trying to cash out, I still have £1000 in the account with no way to get it out, I informed them that I don't have a drivers licence or a passport, they told me to send them something with my national insurance number on it and my birth certificate which I sent with everything else they asked for... The end result was an e-mail from them informing me to send my passport or driving licence. Customer service was useless.

This is a VILE company and one which I will not be using again! Today I had to contact DVLA and buy another driving licence just to get my cash, strange that they don't bother asking for all this when taking your cash but do when you try to withdraw.

Don't worry Supercasino, I will get my cash, even if I have to take you to the small claims court here in Scotland.

I gave them one star only because I had to.

I played roulette in the early hours of the 30/1/2016. Now whilst registering did not realise I agreed to the sign up bonus but anyway whilst playing realising I had to bet past the amount they set I played for over 3 hours and finally it let me withdraw.

This withdrawal was pending for a week. Sent numerous emails and finally after a week sent an email straight to the point and wanted the situation sorted. No longer than an hour later received an email saying I had used minimal betting and they had declined my winnings of £480.
Now it's says in the terms that this is covering 27 numbers or more when I counted I covered 19. I think this is totally unacceptable. I would highly recommend no one use this site I have never had this issue with any other betting site.