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Super Casino - Delayed withdrawal and verification

RESOLVED
Complaint Info
Disputed casino Super Casino
Reason Verification issues
Amount £ 85
finlayr United Kingdom
Posted on March 4, 2017

I opened a super casino account on the 25th of February and after a few deposits I made a withdrawl of £85. I then sent my forms of ID to be vertified. how do i know if ive been vertified. how log does this process actually take and when will I receive my winnings . I have phoned and asked about this information but I have not been given a decent answer.
every other gambling account has been verified and payed out much faster. it's fine for super casino because they get my money as soon as I click deposit but I have to wait days on end for my winnings.

Posted on March 7, 2017

Hi,

We can see that the customer provided all information required on the 5th March. A withdrawal was requested on the 6th which will be processed today. Now that the customer is verified future withdrawals should go through in the normal time-frame.

Many thanks,

SuperCasino

AskGamblers
Posted on March 10, 2017

Dear @finlayr,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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