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Super Casino - Giving me hard time with account verification

RESOLVED
Complaint Info
Disputed casino Super Casino
Reason Verification issues
Amount £ 500
jerichchy United Kingdom Message
Posted on June 21, 2017

Hi can u help please? I recently opened an account with super casino , I deposited a few payments in this month and when I went to withdraw winnings £500.00 , I was asked to send documents to verify my account, (OK that's fine many casinos do this Understand it's to Provent fraud,) I sent all required documents on 17th June

1. driving licence
2. Barclays credit card bank statement which was sent me through post
3.my Barclays bank card ( front &back )

on the same day ( 17th June ) i got a reply stating " Unfortunately we are unable to accept online documents " which is not rite
i didn't send any online statement document.

today ( 19/06/2017 ) morning i went to Barclays bank and taken a statement certified from bank and sent it to them along with my driving licence and bank card ( front & back ). again i got a reply at 3.55 pm stating " Unfortunately we are unable to accept online documents" . how come they say bank certified statement as online document. i really don't understand the business they are doing

when i deposit my money, there was no question asked simply they have taken my money.but when i want to withdrew money so much of frustration....

is there anything u can do , hope u can help thanx

Posted on June 21, 2017

Hi,

My name is Peter and I am the Super Casino Customer Service Manager.

I can confirm that the case was resolved and am personally trying to get in touch with the customer via email and over the phone to explain and reassure all went through.

Regards

jerichchy United Kingdom Message
Posted on June 22, 2017

hi Peter

Thanks for your call. money transferred to my account and problem solved.

AskGamblers
Posted on June 22, 2017

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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