I played at Super Casino and upon withdrawal was asked for documentation. Slightly more than I usually have to at online casinos, this consisted of ID, POA, front and back of cards used to deposit, and also a picture of me holding my ID next to my face.
I sent this all of this off after a slight delay as the document request had gone to my spam folder, and have heard nothing other than a confirmation that they received the documents 9 days ago. Live chat is unresponsive often timing out, or simply saying unavailable.
My original request for £857.50 on 6th July, and £2,297 from 10th July are both still outstanding.
This sort of delay is unacceptable and I will not be depositing further until the withdrawals are processed properly.