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Super Casino - Hiding behind money laundering regs to delay payments unreasonably

RESOLVED
rossinator75 United Kingdom
Posted on July 29, 2016.

I played at Super Casino and upon withdrawal was asked for documentation. Slightly more than I usually have to at online casinos, this consisted of ID, POA, front and back of cards used to deposit, and also a picture of me holding my ID next to my face.

I sent this all of this off after a slight delay as the document request had gone to my spam folder, and have heard nothing other than a confirmation that they received the documents 9 days ago. Live chat is unresponsive often timing out, or simply saying unavailable.

My original request for £857.50 on 6th July, and £2,297 from 10th July are both still outstanding.

This sort of delay is unacceptable and I will not be depositing further until the withdrawals are processed properly.

rossinator75 United Kingdom
Posted on July 31, 2016.

Withdrawals now processed :)

Posted on August 3, 2016.

Hi,

We're glad that the situation is resolved. Our normal practice if we are waiting for documentation to be sent is to decline the withdrawals after seven days. This was done and so once we had received the documents on the 19th July there were no withdrawals pending. The player requested the withdrawal once again and as they have confirmed this was processed.

Kind Regards,

SuperCasino

rossinator75 United Kingdom
Posted on August 4, 2016.

OK, after much hassle I have my money.

AskGamblers
Posted on August 4, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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