I had a decent win at Supercasino.com and now my account has been lock for 'auditing'. I was not too concerned until I started reading some the the complaints online. I managed to process my first withdrawal of £5K and was told the rest could be withdrawn in £5K amounts every 72 hours. My second withdrawal should have been approved yesterday and I should of been able to make my next withdrawal yesterday, I have this in an email from VIP help. I have no notification of my withdrawal being approved and I have not been able to make the next withdrawal as my account has been locked for 'auditing'. I have phoned to get my account unlocked but I have been told it is not possible. I am very concerned about my money.
Pending Withdrawal: £5000
Account Balance: £13400 (give or take a couple of pounds)
So I am currently owed around £18400 and I have no idea what is happening. When I phoned the VIP team on Thursday night I was told by the operator that my current withdrawals and winnings would not be affected by the outcome of any auditing. Also that my pending withdrawal would still be approved yesterday but it was not. Before I ended the phone call I asked the operator to send me an email to confirm what she had told me. I waited all night and received no email.
This is a very worrying situation. I went out and purchased a car so I am relying on this money coming through.
I really hope that I am just worrying for no reason.