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Closed: Monarchs Online Casino has been pulled out of our blacklist due to the fact that they did everything within their powers to solve as many of their complaints in AskGamblers. That is why AskGamblers decided to give them a go and let them pass through a test period of 6 months before any warnings are removed.

Monarchs Online Casino

0
CasinoRank
2.1
Player rating 10 reviews
Complaint response 2 days avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • All players accepted
  • Good mix of bonus video slots and three-reel games
  • Live games available
  • Live chat available 24/7 in the casino client
What we don’t like
  • Only Windows downloadable version
  • Broken links on the website
  • Lack of information on security and fairness
  • Fairly small assortment of virtual table games
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English

Established

2013

Licences

Curacao Gaming Control Board

Affiliate Program

Casino Type

Download

Deposit Methods

Payz, MasterCard, Paysafecard, Ukash, Visa, Skrill

Currencies

Euros, US dollars

Withdrawal Methods

Bank Wire Transfer, Cheque

Withdrawal Times

EWallets: 5-7 days
Bank Transfers: 5-7 days
Cheques: 21-28 days
Card Payments: 5-7 days
Pending Time: 4-5 days

Withdrawal Limit

Software

Pragmatic Play

RTP

Live Chat

Contact

Customer Support Email: [email protected]
Accounts Email: [email protected]

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

No

Monarchs Casino is an online casino with a theme that's as royal as its name. It is powered by Top Game and features both virtual and live casino games. The games are available in a downloadable casino client for Windows computers only. Monarchs Casino is licensed in the jurisdiction of Costa Rica.

Restricted Countries

Players from all countries are welcome, although some players may have to wager more than others on bonuses in order to cashout (Sweden, Finland, Netherlands, Norway, Denmark). Full details can be found within the casino's terms and conditions.

Interface

While exploring the site one can encounter some broken links, such as the ones for the T&C and Privacy Policy. Live chat must be accessed within the casino client since the link on the website does not function. Additionally, the South African flag on the top-right does not work properly and will disable all links. The actual downloadable casino client works fine, however.

Virtual Games

Monarchs Casino is home to the full selection of games from Top Game. It has an even mix of modern five-reel video slots and more traditional three-reel classic slots. Some of the most popular titles include Fruity Slot, Carnival of Venice, Bee Land, Beautiful Salon, Transylvania, and Cool Stone Age.

The table games assortment at Monarchs Casino features three different types of blackjack (including Double Exposure), two different types of roulette (including Roulette Crystal), Casino War, and Mini-Baccarat. No casino pokers or other types of table games are currently available.

Monarchs Casino offers four different video poker games: Jacks or Better, Deuces Wild, Joker Poker, and Deuces and Joker. The casino also features Weed Whacker and Keno.

Live Games

Within the casino lobby, players can find three different live table games: Live Blackjack, Live Roulette, and Live Baccarat. These are streamed directly from the Top Game studios in real-time. The games use the same rules that are commonly found in most land-based casinos.

Support

Players can contact the casino 24/7 through live chat, which is integrated into the downloadable casino client. This interface allows for representatives and players to communicate instantly with one another. Alternatively, players can email the casino and expect a reply within 1-2 business days.

Security and Fairness

There doesn't seem to be an officially written Privacy Policy. Casino only states in common tongue that it won't misuse your data and they will keep them safe. There is no visible information on how the data is encrypted.

Player Reviews

2.1
10 reviews
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Date
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Player rating
Inactive user
9 years ago
1

I deposited $ 25, and I'm waiting 18 hours to be credited.
Email unresponsive, chatting responded after 13 hours: have problems with skrill-
but the payment was made with confirmation from skrill

owenclear
9 years ago
2

I like the games they offer and enjoy playing there.

I have problems getting paid my payouts. They currently owe me just over $100 and have for several weeks. The casino can't be reached now, for some reason.

Message
Casino_Guy
9 years ago
1

Nothing is good about this site, you will deposit and get nothing.!

This Casino sucks, don't play on Monarchs you will not win, their bonus system sucks and they will do everything not to payout.

Message
partyhummel
10 years ago
2

Only one slot was fun...

Support agents are very sympathetic (that's the reason I gave 2 stars instead of one).

Boring games.
Unable to verify account since they don't accept passports or id and keep on insisting on a copy of your driving license...

Deposited once a small amount - wont play there again...

Message
blondie
10 years ago
7

My next review will be about Monarchs Online casino. A few days ago I took few of no deposit bonuses for askgamblers, for casinos powered by Top game software. I am not a fan of this software, but I decided to take the free chip and who knows,maybe a miracle will happen and I will wager it?

So I signed up but I couldn't find where I could claim the bonus, but after I re-logged into my profile, 110eur had been credited me. Since it was Top Game powered, I decided not to be a low roller and play my favorite game from them -Beauty Salon with 1 eur bets. A bit risky, but I had nothing to lose. For some time it actually worked fine and I managed to boost my balance up to 250 eur. And at least playing this game with higher bets is more interesting, and the 5 free spins with 3x multiplier finally gave me more than 5 eur win. And then I increased my bet to 2 eur. Many times 2 hairstylist symbols came up, which works as wild symbols and they increase your winnings, so many times my 2 eur turned into a 4.60 win.

I played this game for about an hour and eventually even increased my bet to 5 eur per spin, something I would never do win my own money. The wins were really nice, sometimes with the wilds even 60 eur to 80 eur. Than my greediness took over me and I increased my bet to 10 eur per spin. My balance went down to 40 eur and I contacted the chat to ask about the wagering, since I didn't even know about the requirements. I was told that I had to wager 14.000 eur and that I had managed to wager so far 900 euros. Maybe if I was luckier, I would have met them, but few minutes later I got busted.

Overall I had a great time at Monarchs casino, mostly because I played the only game I really like from Top Game, and because I made decisions I wouldn't normally make, so it was a really interesting session.

The cashier and bonus section is hard to manage, at least for me. And I really don't like the fact that I can't see how much I've wagered and that I have to always ask chat assistance for that. Because when I can see the wagering amounts, it definitely encourages me to try to complete it. And I had to wait to get an answer from the live chat for about 15 minutes.

Message
fb_100006596864259
11 years ago
1

I dislike Monarchs Casino & i will explain the reasons why in this message & how you can do what i've done if Monarchs Casino owes you money also & if they won't pay you then follow my actions as i will tell you now what i did to get paid & you can do it also.

ON the 11th of July this year i won AU$2000-00 from Monarchs Casino trading under the name Atlantis Casino Resort & spa in Nevada Reno USA. I have a ladies name who is one of the senior officers with the Nevada gaming commission who were responsible for giving Monarchs Casino their licence to have a online gambling casino. Her name is Stacey Graves & her PH No is 001117758237250. She is handling my case against this casino & is going to force them to pay me or prepare to either get a very high & serious fine or to have their licence suspended as the gaming commission over there takes this sort of action against casinos who are'nt willing in a reasonable period of time to payout to it's winners as a serious matter.

They are there to help people who feel that they have exhausted every right way of action to get their money but still fail to be paid by a casino unwilling to pay up. If you are owed money by a US online casino you can find out what state the casino is in & call that states gaming commission & they will be only too happy to help you out.

Now you know the secret to my success against Monarchs Online Casino who i found them trading under the name i gave you earlier in this mesage so anyone owed money from Monarchs PLEASE do yourself a favor & contact the lady i mentioned in the Nevada gaming comission in the USA as she is great & she will be only too happy to see you get your money if you are telling the truth as you will have to email her documents to back-up whatever you tell her.EG: Screen shot of payout request & any emails that the casino has sent to you telling you that your payout request was approved or absolutely anything stating that they agree that they owe youspecific amount of money..If you have all this then contact her & you go get your money my friends. Well if only one person listens to me & gets paid then thats great.BUT...if you all listen to me & realise that the advice i'm giving to you free of any charge turns out to be correct & you do get paid then that is bloody awesome & i am happy that i could make a difference in your life in getting whatever you so rightfully deserve anyway.

WELL i wish you all the very best of luck & i hope this information was somewhat helpful to you..

Message
katemak
11 years ago
1

I was looking for some nodeposit bonus, because i always use nodeposit bonuses ,specially when it comes from new casinos and top games, so i found this new Monarch Casino with a 20 free nodeposit bonus. I have to say i never liked Top games Casinos ,but free chip is free, so why not try,right?.

I tried to search about them,but since they were new didnt find anything about them,only on one forum that they were sister casino to Atlantis Gold Casino/About Atlantis gold casino i just can say they were great casino,but before and now as I know they are full of complaints ,which they dont pay,so I didnt expected that this guys can pay.So i did sign up ,get the 20 free chip played for a while,but since i was not that interested ,because of that information i got about them ,so i did waste my free chip really fast.

What was very funny or awkward about this casino,from the minute i sign up they were sending me a tons of emails,so believe it or not ,every day they were sending nodeposit bonuses and really big ones,50$ up to 150$ free chips.Well i think that something is not right here,I mean what casino is giving that much free chip ,almost every day??

Because of the every day emails from them they started to annoying me so i did delete their casino and unsubscribe from their email listing ,hopefully they dont send me anything ,anymore.As i can see here at Askgamblers and some other forum ,they are full of not paying out,so I guess they are not so good casino.I didnt have any experience about cashing out from the and maybe better so,but like i said complaints and the are new casino.Well i will let you think ,should you deposit there or not! Good Luck!

Message
szirtisas
11 years ago
0
Message
dan rose
11 years ago
0
Message
Inactive user
11 years ago
0

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