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Mansion Casino

GOOD 7.64
Players from Virginia not accepted
Average Complaint Response Time: 2 days
Players from Virginia not accepted
Average Complaint Response Time: 2 days

Mansion Casino Review

  • Massive amount of Playtech games
  • Affiliated with Les Ambassadeurs Club
  • 24/7 support through live chat, phone, or email
  • 128-bit SSL encryption and firewall-protected servers
  • No US players accepted
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General info & Latest Promos
Website http://www.mansioncasino.com
Established 2004
Owner Mansion Europe Holdings Ltd Casinos
Casino Promotion Mansion Casino: 100% up to $/€500, Welcome Bonus

Mansion Casino is the first online casino based on Les Ambassadeurs Club, one of the finest gaming locations in England. Since they are powered by Playtech, Microgaming and other software providers, they are able to offer one of the largest selections of games in the business. Mansion Casino has a license in the jurisdiction of Gibraltar. Because of government regulation, they cannot offer games to US players.

Games

If you're in the mood for slots, Mansion Casino will almost certainly give you what you're looking for. Whether you like the wild nature of Jungle Boogie slot, or even the traditional feel of Crazy 7 slot, there's undoubtedly a game that will pique your interest here.

If you prefer the tables, Mansion Casino has even more variety than the famous Les Ambassadeurs Club. Check out a number of different roulette, blackjack, and baccarat variants. In addition, there are a multitude of casino pokers, dice games, and specialty games worth trying out. All of the games are equipped with full animations and available to all types of gamblers.

Video poker lovers can get their fix with a number of variants. The games are available in both single-hand and multi-hand denominations. Furthermore, players can select from traditional variations like Jacks or Better and Joker Poker to more uncommon ones like 2 Ways Royal and Megajacks. See if you can figure out the nuances of every variation.

Support

Les Ambassedeurs Club is world-renowned for the way it treats its patrons like royalty. Mansion Casino, although they don't have a Japanese garden or luxury suite for you, does a fine job at keeping players satisfied. Support representatives can be contacted 24/7 through their live chat service, as well as over the phone or through an email message. They even have a fax number and a postal mail address should the need ever arise.

Security and Fairness

The Internet can be a scary place, but Mansion Casino doesn't want their players to worry. They meet our security standards with their 128-bit SSL encryption. This technology makes it impossible for strangers to discover any personal data you provide to Mansion Casino. Furthermore, all data is kept on firewall-protected servers.

Game fairness is also something that a casino should establish. Since Mansion Casino uses Playtech software, the games are already thoroughly tested. 

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Mansion Casino Reviews by Players

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Fatboy886615 2 reviews
Reviewed on May 30, 2020

LIKED

The casino was ok very easy to deposit my money .live casino has ok graphics . They seem to say all the right things regarding withdrawing winnings . They seem to be a company that was well presented .

DISLIKED

This company is to be avoided !! They are crooks !! I played casino 7 weeks ago, won some money, and decided to withdraw 90% of the winnings. Looked at the t and c and expected to receive the money in about 4 working days. Had to go through the ID process and proof of bank which I did straight away. Then they asked for my bank statements and earnings? Which I found out later from the gambling commission they should not of asked for! I must have emailed and phoned them over 30 but could never speak to the person dealing with my case they always said it’s being processed I will be paid soon? After 6 weeks they still had not paid me! So I went to the gambling commission, they put me in touch with IBAS where I made a formal complaint. In the meantime, Mansion was sending me emails with special offers. Their policy is to keep the funds as long as they can so I will spend it again with them. They made me feel like a criminal! I just received my money last week. Very bad experience. They should not get away with it!!
MANSION CASINO REPLIED ON JUNE 8, 2020
Hello FATBOY886615,

We have been in touch to provide further information on the matter via the registered email address on your account.

Should you need any further assistance, please contact us at support@mansion.com and we’ll be happy to help.

Best regards,

The MansionCasino Team
infolag70 2 reviews
United Kingdom
Message
Reviewed on April 24, 2020

LIKED

Support agents are kind and they answering quick and they are doing whatever is possible to help. Mobile app is ok but. They have a lots of slots and live table games and site is loading fast.

DISLIKED

Stepping on T&C they are delaying the withdraws, probably expecting to start play again and lose your winnings. They don't have the option to avoid the "cancel withdraw" (I believe this option should be mandatory to all gambling websites ) and when I asked about this they just told me to use the cool off period. I asked for a withdraw on Monday I send my documents the same day, then they asked me to send again my credit card details and I did it but still waiting for a ridiculous amount (less than £80).

Support guys are doing their best and they are answering fast but they are not responsible for the companies policy. Fast Payout is very important.
MANSION CASINO REPLIED ON APRIL 27, 2020
Hello Infolag70,

Thank you for sharing your feedback with us.

As a licenced casino operator we have made sure to include within our Terms & Conditions an active link to our Withdrawal policy, detailing the applicable timeframes for processing any withdrawal requests.

Please, be advised that these same timeframes are designed to allow for the efficient processing of transactions by all payment providers we work with and as such represent the standard across the industry.

That being said, please do not hesitate to contact us at support@mansion.com if you have any further queries.

The MansionCasino Team
TIluCrew 27 reviews
Finland
Message
Reviewed on April 23, 2020

LIKED

Very nice site layout and just renewed. Support staff is nice and they are able to help with any matter. All of my favorite slots can be found from the site and games are working just flawless. Good welcome bonus with relatively low wagering these days.

DISLIKED

Itchybitchy slow withdrawal process , but I don't have problem with that. Maybe these guys/galz just had a rush! There is no need to judge this casino, as you can be 100 percent sure u will be getting your money.
MANSION CASINO REPLIED ON APRIL 27, 2020
Hello TILUCREW,

Thanks for sharing your experience, it’s great to hear your feedback!

We aim to provide our players with the best service and we look forward to seeing you again.

Our withdrawal time frames are displayed in our withdrawal policy on our website, although we do our best to review those as soon as possible.

If you have any further queries, please contact us at support@mansion.com and we'll be more than happy to help.

The MansionCasino Team

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Mansion Casino Complaints

  • 6 of 12 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 4,023 USD avg amount

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