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Mansion Casino

7.47
Players from Virginia not accepted
Average Complaint Response Time: 2 days
Players from Virginia not accepted
Average Complaint Response Time: 2 days

Mansion Casino Review

  • Massive amount of Playtech games
  • Affiliated with Les Ambassadeurs Club
  • 24/7 support through live chat, phone, or email
  • 128-bit SSL encryption and firewall-protected servers
  • No US players accepted
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General info & Latest Promos
Website http://www.mansioncasino.com
Established 2004
Owner Mansion Europe Holdings Ltd Casinos
Casino Promotion Mansion Casino: 100% up to $/€500, Welcome Bonus

Mansion Casino is the first online casino based on Les Ambassadeurs Club, one of the finest gaming locations in England. Since they are powered by Playtech, Microgaming and other software providers, they are able to offer one of the largest selections of games in the business. Mansion Casino has a license in the jurisdiction of Gibraltar. Because of government regulation, they cannot offer games to US players.

Games

If you're in the mood for slots, Mansion Casino will almost certainly give you what you're looking for. Whether you like the wild nature of Jungle Boogie slot, or even the traditional feel of Crazy 7 slot, there's undoubtedly a game that will pique your interest here.

If you prefer the tables, Mansion Casino has even more variety than the famous Les Ambassadeurs Club. Check out a number of different roulette, blackjack, and baccarat variants. In addition, there are a multitude of casino pokers, dice games, and specialty games worth trying out. All of the games are equipped with full animations and available to all types of gamblers.

Video poker lovers can get their fix with a number of variants. The games are available in both single-hand and multi-hand denominations. Furthermore, players can select from traditional variations like Jacks or Better and Joker Poker to more uncommon ones like 2 Ways Royal and Megajacks. See if you can figure out the nuances of every variation.

Support

Les Ambassedeurs Club is world-renowned for the way it treats its patrons like royalty. Mansion Casino, although they don't have a Japanese garden or luxury suite for you, does a fine job at keeping players satisfied. Support representatives can be contacted 24/7 through their live chat service, as well as over the phone or through an email message. They even have a fax number and a postal mail address should the need ever arise.

Security and Fairness

The Internet can be a scary place, but Mansion Casino doesn't want their players to worry. They meet our security standards with their 128-bit SSL encryption. This technology makes it impossible for strangers to discover any personal data you provide to Mansion Casino. Furthermore, all data is kept on firewall-protected servers.

Game fairness is also something that a casino should establish. Since Mansion Casino uses Playtech software, the games are already thoroughly tested. 

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Casino details
More Casino Details More details
  • Restricted Countries

    • Afghanistan
    • Antigua and Barbuda
    • Asia
    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Austria
    • Belgium
    • Bolivia
    • Bulgaria
    • Burundi
    • Cambodia
    • Central African Republic
    • China
    • Colombia
    • Congo
    • Croatia
    • Cyprus
    • Czech Republic
    • Ecuador
    • Egypt
    • Eritrea
    • Estonia
    • Ethiopia
    • France
    • Gaza Strip
    • Germany [1]
      • Schleswig-Holstein
    • Guatemala
    • Haiti
    • Hong Kong
    • Hungary
    • Iran
    • Iraq
    • Ireland
    • Israel
    • Italy
    • Kyrgyzstan
    • Laos
    • Latvia
    • Liberia
    • Libya
    • Lithuania
    • Macau
    • Myanmar [Burma]
    • Netherlands
    • Netherlands Antilles
    • Nicaragua
    • North Korea
    • Pakistan
    • Palestinian Territories
    • Philippines
    • Poland
    • Portugal
    • Puerto Rico
    • Romania
    • Russia
    • Sierra Leone
    • Singapore
    • Slovakia
    • Slovenia
    • Somalia
    • South Sudan
    • Spain
    • Sudan
    • Sweden
    • Switzerland
    • Syria
    • Tajikistan
    • Turkey
    • Turkmenistan
    • Uganda
    • Ukraine
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
    • Vanuatu
    • Venezuela
    • Vietnam
    • Yemen
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

  • Contact

    Support Email: [email protected]

    Support (International) Telephone: +35020047382

    Support (UK Toll Free) Telephone: 0800 376 8375

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Mansion Casino Reviews by Players

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Angryatmansion 1 review
Reviewed on October 7, 2020

DISLIKED

The experience I have had with Mansion Casino is worse than disgraceful! From the moment I had a win and wanted to make a withdrawal, I have had nothing but the worst in customer service possible. And 7 days later of course they have not transferred my money! Being that the market is flooded with such amazing online casinos, who work hard to ensure the experience you receive as a player who pays there wages is as it should be, rewarding enjoyable and fun, I suggest you use any other casino except MansionCasino. You will receive only the opposite to fun and enjoyment, frustration anger and extreme disappointment! I have rarely ever left any reviews for any companies so for me to do this is an expression of extreme dissatisfaction!

I explore any new customers to Be Warned and Beware! If you lose bad luck but if you win don’t hold your breath for getting your winning or Mainer back!
MANSION CASINO REPLIED ON OCTOBER 9, 2020
Hello,

We are sorry to hear you had a negative experience with us.

We would like to review your situation further, but are unable to locate your account.

Please contact us at support@mansion.com with your username and we’ll review the matter for you.

Best regards,

The MansionCasino Team
Fatboy886615 2 reviews
Reviewed on May 30, 2020

LIKED

The casino was ok very easy to deposit my money .live casino has ok graphics . They seem to say all the right things regarding withdrawing winnings . They seem to be a company that was well presented .

DISLIKED

This company is to be avoided !! They are crooks !! I played casino 7 weeks ago, won some money, and decided to withdraw 90% of the winnings. Looked at the t and c and expected to receive the money in about 4 working days. Had to go through the ID process and proof of bank which I did straight away. Then they asked for my bank statements and earnings? Which I found out later from the gambling commission they should not of asked for! I must have emailed and phoned them over 30 but could never speak to the person dealing with my case they always said it’s being processed I will be paid soon? After 6 weeks they still had not paid me! So I went to the gambling commission, they put me in touch with IBAS where I made a formal complaint. In the meantime, Mansion was sending me emails with special offers. Their policy is to keep the funds as long as they can so I will spend it again with them. They made me feel like a criminal! I just received my money last week. Very bad experience. They should not get away with it!!
MANSION CASINO REPLIED ON JUNE 8, 2020
Hello FATBOY886615,

We have been in touch to provide further information on the matter via the registered email address on your account.

Should you need any further assistance, please contact us at support@mansion.com and we’ll be happy to help.

Best regards,

The MansionCasino Team
infolag70 2 reviews
United Kingdom
Message
Reviewed on April 24, 2020

LIKED

Support agents are kind and they answering quick and they are doing whatever is possible to help. Mobile app is ok but. They have a lots of slots and live table games and site is loading fast.

DISLIKED

Stepping on T&C they are delaying the withdraws, probably expecting to start play again and lose your winnings. They don't have the option to avoid the "cancel withdraw" (I believe this option should be mandatory to all gambling websites ) and when I asked about this they just told me to use the cool off period. I asked for a withdraw on Monday I send my documents the same day, then they asked me to send again my credit card details and I did it but still waiting for a ridiculous amount (less than £80).

Support guys are doing their best and they are answering fast but they are not responsible for the companies policy. Fast Payout is very important.
MANSION CASINO REPLIED ON APRIL 27, 2020
Hello Infolag70,

Thank you for sharing your feedback with us.

As a licenced casino operator we have made sure to include within our Terms & Conditions an active link to our Withdrawal policy, detailing the applicable timeframes for processing any withdrawal requests.

Please, be advised that these same timeframes are designed to allow for the efficient processing of transactions by all payment providers we work with and as such represent the standard across the industry.

That being said, please do not hesitate to contact us at support@mansion.com if you have any further queries.

The MansionCasino Team

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Mansion Casino bonuses

Mansion Casino Complaints

  • 6 of 12 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 4,023 USD avg amount

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