Ag Awards

Mansion Casino

GOOD 7.73
Players from Virginia not accepted
Average Complaint Response Time: 2 days
Players from Virginia not accepted
Average Complaint Response Time: 2 days

Mansion Casino Review

  • Massive amount of Playtech games
  • Affiliated with Les Ambassadeurs Club
  • 24/7 support through live chat, phone, or email
  • 128-bit SSL encryption and firewall-protected servers
  • No US players accepted
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General info & Latest Promos
Established 2004
Owner Mansion Europe Holdings Ltd Casinos
Casino Promotion Mansion Casino: 100% up to $/€500, Welcome Bonus

Mansion Casino is the first online casino based on Les Ambassadeurs Club, one of the finest gaming locations in England. Since they are powered by Playtech, Microgaming and other software providers, they are able to offer one of the largest selections of games in the business. Mansion Casino has a license in the jurisdiction of Gibraltar. Because of government regulation, they cannot offer games to US players.


If you're in the mood for slots, Mansion Casino will almost certainly give you what you're looking for. Whether you like the wild nature of Jungle Boogie slot, or even the traditional feel of Crazy 7 slot, there's undoubtedly a game that will pique your interest here.

If you prefer the tables, Mansion Casino has even more variety than the famous Les Ambassadeurs Club. Check out a number of different roulette, blackjack, and baccarat variants. In addition, there are a multitude of casino pokers, dice games, and specialty games worth trying out. All of the games are equipped with full animations and available to all types of gamblers.

Video poker lovers can get their fix with a number of variants. The games are available in both single-hand and multi-hand denominations. Furthermore, players can select from traditional variations like Jacks or Better and Joker Poker to more uncommon ones like 2 Ways Royal and Megajacks. See if you can figure out the nuances of every variation.


Les Ambassedeurs Club is world-renowned for the way it treats its patrons like royalty. Mansion Casino, although they don't have a Japanese garden or luxury suite for you, does a fine job at keeping players satisfied. Support representatives can be contacted 24/7 through their live chat service, as well as over the phone or through an email message. They even have a fax number and a postal mail address should the need ever arise.

Security and Fairness

The Internet can be a scary place, but Mansion Casino doesn't want their players to worry. They meet our security standards with their 128-bit SSL encryption. This technology makes it impossible for strangers to discover any personal data you provide to Mansion Casino. Furthermore, all data is kept on firewall-protected servers.

Game fairness is also something that a casino should establish. Since Mansion Casino uses Playtech software, the games are already thoroughly tested. 


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Mansion Casino Reviews by Players


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Lindsay71 1 review
United Kingdom
Reviewed on January 13, 2020


Not a lot sadly to write, this was my first experience playing on Mansion Casino.


Had a decent win on here a fortnight ago but the problems started when I tried to withdraw my winnings. First girl Jasmine I spoke to asked for copies of the front AND BACK of my debit and credit card?? (despite the website only saying the front was needed) which fired the first red flag.

Sent documents necessary and a guy called Max confirmed that these has been received and would be passed on to the relevant department and I would hear back in 72 hours. 72 hours later I get an email saying that as no docs had been sent the funds went back into my gaming account and I would have to start the process all over again. Seems like they are just delaying the payout and now clearly concerned with what will happen with my personal details, let alone actually getting my money.
Hello LINDSAY71,

Thank you for sharing your feedback with us.

With regards to your withdrawal request, it appears that it has been returned to your balance because we had not received the necessary documentation to process this. We require specific documentation to meet our regulatory obligations as well as additional documentation if needed.

We take the security of your data and personal information very seriously, and have a number of measures in place to keep you protected. Fore more information regarding the security of your personal details, please visit our Security and Privacy policy you can find on our website.

Our support team has contacted you in regards to what we require as verification documents to have your account verified and to be able to process future withdrawal requests.

If you have any further queries, please contact us at and we'll be more than happy to help.

The MansionCasino Team
danempire 1 review
Reviewed on August 29, 2019


Great variety of games, quick response to complaints (although most of them pretentious), look genuine but ... unfortunately nothing else positive to write, but 150 characters is necessary if you want your review to be posted.


Problem starts when you wish to withdraw your winnings, as with most online casinos. You can spot unfairness straight away when they put your withdrawal request on pending. And you sense trouble, when a week passes and your withdrawals are still pending. Double requests for imprint of credit card, notices of ''further verification'' just to delay the payment. Had to complain to Gambling Commission and send them all the communication with this company. Will see how it goes. They lost me as a customer, and a customer with money that does not have a problem to play big. Obviously, they are unable to handle player like me and it's time to go somewhere else. If you want to play small, they might not delay your withdrawals, but don't join them if you don't want to wait weeks and weeks for your winnings.

As a licenced casino operator we have made sure to include in our Terms & Conditions an active link to our Withdrawal policy, detailing the applicable timeframes for processing any withdrawal requests. These are the same Terms & Conditions that you have agreed to abide by as part of you registration process with

That being said, we are happy to inform you that the first of your withdrawals was released from our end on 30th August 2019 and the second one on 4th of September. We further confirm that this is within the timeframes detailed in our Withdrawal policy.

If you have any further queries, please contact us at and we'll be more than happy to help.

Kind regards,
Noodlez69 3 reviews
Reviewed on March 19, 2019


Good games and easy to deposit, haven't withdrawalled yet so not to sure on that part but the layout and gameplay experience is enjoyable. And good selection of games that are different than most of the online casinos.
Dear Noodlez69,

Thank you for your feedback. strives to deliver the ultimate experience for all our customers and we are pleased to hear that you enjoy playing with us.

If at any point you would like to discuss your experience further, please contact us at

Best regards,

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Mansion Casino Complaints

  • 6 of 12 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 4,023 USD avg amount

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