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Mansion Casino

GOOD 7.68
Players from Virginia not accepted
Average Complaint Response Time: 2 days
Players from Virginia not accepted
Average Complaint Response Time: 2 days

Mansion Casino Review

  • Massive amount of Playtech games
  • Affiliated with Les Ambassadeurs Club
  • 24/7 support through live chat, phone, or email
  • 128-bit SSL encryption and firewall-protected servers
  • No US players accepted
General info & Latest Promos
Website http://www.mansioncasino.com
Established 2004
Owner Mansion Group Casinos
Casino Promotion Mansion Casino: 100% up to $/€500, Welcome Bonus

Mansion Casino is the first online casino based on Les Ambassadeurs Club, one of the finest gaming locations in England. Since they are powered by Playtech, Microgaming and other software providers, they are able to offer one of the largest selections of games in the business. Mansion Casino has a license in the jurisdiction of Gibraltar. Because of government regulation, they cannot offer games to US players.

Games

If you're in the mood for slots, Mansion Casino will almost certainly give you what you're looking for. Whether you like the wild nature of Jungle Boogie slot, or even the traditional feel of Crazy 7 slot, there's undoubtedly a game that will pique your interest here.

If you prefer the tables, Mansion Casino has even more variety than the famous Les Ambassadeurs Club. Check out a number of different roulette, blackjack, and baccarat variants. In addition, there are a multitude of casino pokers, dice games, and specialty games worth trying out. All of the games are equipped with full animations and available to all types of gamblers.

Video poker lovers can get their fix with a number of variants. The games are available in both single-hand and multi-hand denominations. Furthermore, players can select from traditional variations like Jacks or Better and Joker Poker to more uncommon ones like 2 Ways Royal and Megajacks. See if you can figure out the nuances of every variation.

Support

Les Ambassedeurs Club is world-renowned for the way it treats its patrons like royalty. Mansion Casino, although they don't have a Japanese garden or luxury suite for you, does a fine job at keeping players satisfied. Support representatives can be contacted 24/7 through their live chat service, as well as over the phone or through an email message. They even have a fax number and a postal mail address should the need ever arise.

Security and Fairness

The Internet can be a scary place, but Mansion Casino doesn't want their players to worry. They meet our security standards with their 128-bit SSL encryption. This technology makes it impossible for strangers to discover any personal data you provide to Mansion Casino. Furthermore, all data is kept on firewall-protected servers.

Game fairness is also something that a casino should establish. Since Mansion Casino uses Playtech software, the games are already thoroughly tested. 

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Mansion Casino Reviews by Players

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danempire 1 review
Ireland
Reviewed on August 29, 2019

LIKED

Great variety of games, quick response to complaints (although most of them pretentious), look genuine but ... unfortunately nothing else positive to write, but 150 characters is necessary if you want your review to be posted.

DISLIKED

Problem starts when you wish to withdraw your winnings, as with most online casinos. You can spot unfairness straight away when they put your withdrawal request on pending. And you sense trouble, when a week passes and your withdrawals are still pending. Double requests for imprint of credit card, notices of ''further verification'' just to delay the payment. Had to complain to Gambling Commission and send them all the communication with this company. Will see how it goes. They lost me as a customer, and a customer with money that does not have a problem to play big. Obviously, they are unable to handle player like me and it's time to go somewhere else. If you want to play small, they might not delay your withdrawals, but don't join them if you don't want to wait weeks and weeks for your winnings.
MANSION CASINO REPLIED ON SEPTEMBER 4, 2019
Dear DANEMPIRE,

As a licenced casino operator we have made sure to include in our Terms & Conditions an active link to our Withdrawal policy, detailing the applicable timeframes for processing any withdrawal requests. These are the same Terms & Conditions that you have agreed to abide by as part of you registration process with Casino.com.

That being said, we are happy to inform you that the first of your withdrawals was released from our end on 30th August 2019 and the second one on 4th of September. We further confirm that this is within the timeframes detailed in our Withdrawal policy.

If you have any further queries, please contact us at support@mansion.com and we'll be more than happy to help.

Kind regards,

MansionCasino.com
Noodlez69 3 reviews
Canada
Reviewed on March 19, 2019

LIKED

Good games and easy to deposit, haven't withdrawalled yet so not to sure on that part but the layout and gameplay experience is enjoyable. And good selection of games that are different than most of the online casinos.
MANSION CASINO REPLIED ON MARCH 19, 2019
Dear Noodlez69,

Thank you for your feedback.

MansionCasino.com strives to deliver the ultimate experience for all our customers and we are pleased to hear that you enjoy playing with us.

If at any point you would like to discuss your experience further, please contact us at support@mansion.com

Best regards,
MansionCasino.com
tharris9933 1 review
United Kingdom
Reviewed on February 5, 2019

LIKED

Decent selection of games that’s about it really!!

DISLIKED

Iv had an issue with gambling, I withdrew £400 which I received back this morning but decided to play again. I then lost a bit of money so tried to self exclude but received no email so went back onto site and ended up playing a game called football stars top trumps, eventually won a ‘5 of a kind’ spin where I was upto £20 on a ‘big win’ which was still racking up the win when all of a sudden an error occurred. When refreshed there was no win. I spoke to the online chat who told me to delete internet history cache etc and log back on to see if that would continue playing the game. That didn’t work and I probably have bet back most of that £400 winning. Coincidentally I have now 9 hours later received the self exclude email. Don’t use this app/site it is no coincidence that the big win turned into an error and there is all of a sudden no winning spin. I am to blame for then spinning all my winnings but would of been prevented had my self going exclusion email came through when I oribgally needed it.
MANSION CASINO REPLIED ON FEBRUARY 14, 2019
Dear THARRIS9933,

We are sorry to hear you had negative experience with us.

As a licenced operator, we take our duty to protect vulnerable customers seriously. We have noted your attempt to self-exclude and have decided to move forward with refunding your deposits as proposed.

We work closely with the most reputable game providers, whose products undertake vigorous technical examination and testing. We operate a zero-tolerance policy for products that fall short of meeting the necessary requirements, which is why we provide the troubleshooting procedure for any gameplay interruptions that may be caused by loss of connectivity or else is deemed sufficient in most cases.

Kind regards,
Mansion

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Mansion Casino Complaints

  • 6 of 12 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 4,023 USD avg amount

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