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Mansion Casino - Was charged 2 times from my first and only deposit. Now I am minus in my Bank account.

RESOLVED
Complaint Info
Disputed casino Mansion Casino
Reason Double charge/Refund
Amount $ 60
Posted on August 22, 2019

i have screen shot all emails and bank information to this matter. I was charged twice from the same first deposit offer of $60 and then the next day when I never even re deposited. I noticed on my bank information when I tried to make a deposit on another casino and my bank was in the minus. Then when I tried to log into the mansion casino seen that my account now has been blocked. I am trying to contact my bank to see if they can do something for this robbery. This is not how a casino should operate. I need your guys assistance. I will attach all screen shots of my bank and email to them.

Posted on August 22, 2019

I have made contact with my bank BMO. The problem was on the banks end, they had a problem in there system on the Aug 19th where transactions that day were charged twice. My bank was aware of this problem and has placed the money of $60 back into my bank account. This matter is now resolved. Thanks a lot for everything.

AskGamblers
Posted on August 22, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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