Mansion Casino

Well.....after reading some reviews on here I was dubious about receiving my winnings. Won £26,000 on a slot game from a 700-pound deposit. After the usual verification stuff......they paid out. Very happy. Definitely my number 1 casino now

The experience I have had with Mansion Casino is worse than disgraceful! From the moment I had a win and wanted to make a withdrawal, I have had nothing but the worst in customer service possible. And 7 days later of course they have not transferred my money! Being that the market is flooded with such amazing online casinos, who work hard to ensure the experience you receive as a player who pays there wages is as it should be, rewarding enjoyable and fun, I suggest you use any other casino except MansionCasino. You will receive only the opposite to fun and enjoyment, frustration anger and extreme disappointment! I have rarely ever left any reviews for any companies so for me to do this is an expression of extreme dissatisfaction!

I explore any new customers to Be Warned and Beware! If you lose bad luck but if you win don’t hold your breath for getting your winning or Mainer back!

The casino was ok very easy to deposit my money .live casino has ok graphics . They seem to say all the right things regarding withdrawing winnings . They seem to be a company that was well presented .

This company is to be avoided !! They are crooks !! I played casino 7 weeks ago, won some money, and decided to withdraw 90% of the winnings. Looked at the t and c and expected to receive the money in about 4 working days. Had to go through the ID process and proof of bank which I did straight away. Then they asked for my bank statements and earnings? Which I found out later from the gambling commission they should not of asked for! I must have emailed and phoned them over 30 but could never speak to the person dealing with my case they always said it’s being processed I will be paid soon? After 6 weeks they still had not paid me! So I went to the gambling commission, they put me in touch with IBAS where I made a formal complaint. In the meantime, Mansion was sending me emails with special offers. Their policy is to keep the funds as long as they can so I will spend it again with them. They made me feel like a criminal! I just received my money last week. Very bad experience. They should not get away with it!!

Support agents are kind and they answering quick and they are doing whatever is possible to help. Mobile app is ok but. They have a lots of slots and live table games and site is loading fast.

Stepping on T&C they are delaying the withdraws, probably expecting to start play again and lose your winnings. They don't have the option to avoid the "cancel withdraw" (I believe this option should be mandatory to all gambling websites ) and when I asked about this they just told me to use the cool off period. I asked for a withdraw on Monday I send my documents the same day, then they asked me to send again my credit card details and I did it but still waiting for a ridiculous amount (less than £80).

Support guys are doing their best and they are answering fast but they are not responsible for the companies policy. Fast Payout is very important.

Very nice site layout and just renewed. Support staff is nice and they are able to help with any matter. All of my favorite slots can be found from the site and games are working just flawless. Good welcome bonus with relatively low wagering these days.

Itchybitchy slow withdrawal process , but I don't have problem with that. Maybe these guys/galz just had a rush! There is no need to judge this casino, as you can be 100 percent sure u will be getting your money.

Not a lot sadly to write, this was my first experience playing on Mansion Casino.

Had a decent win on here a fortnight ago but the problems started when I tried to withdraw my winnings. First girl Jasmine I spoke to asked for copies of the front AND BACK of my debit and credit card?? (despite the website only saying the front was needed) which fired the first red flag.

Sent documents necessary and a guy called Max confirmed that these has been received and would be passed on to the relevant department and I would hear back in 72 hours. 72 hours later I get an email saying that as no docs had been sent the funds went back into my gaming account and I would have to start the process all over again. Seems like they are just delaying the payout and now clearly concerned with what will happen with my personal details, let alone actually getting my money.

Great variety of games, quick response to complaints (although most of them pretentious), look genuine but ... unfortunately nothing else positive to write, but 150 characters is necessary if you want your review to be posted.

Problem starts when you wish to withdraw your winnings, as with most online casinos. You can spot unfairness straight away when they put your withdrawal request on pending. And you sense trouble, when a week passes and your withdrawals are still pending. Double requests for imprint of credit card, notices of ''further verification'' just to delay the payment. Had to complain to Gambling Commission and send them all the communication with this company. Will see how it goes. They lost me as a customer, and a customer with money that does not have a problem to play big. Obviously, they are unable to handle player like me and it's time to go somewhere else. If you want to play small, they might not delay your withdrawals, but don't join them if you don't want to wait weeks and weeks for your winnings.

Good games and easy to deposit, haven't withdrawalled yet so not to sure on that part but the layout and gameplay experience is enjoyable. And good selection of games that are different than most of the online casinos.

Decent selection of games that’s about it really!!

Iv had an issue with gambling, I withdrew £400 which I received back this morning but decided to play again. I then lost a bit of money so tried to self exclude but received no email so went back onto site and ended up playing a game called football stars top trumps, eventually won a ‘5 of a kind’ spin where I was upto £20 on a ‘big win’ which was still racking up the win when all of a sudden an error occurred. When refreshed there was no win. I spoke to the online chat who told me to delete internet history cache etc and log back on to see if that would continue playing the game. That didn’t work and I probably have bet back most of that £400 winning. Coincidentally I have now 9 hours later received the self exclude email. Don’t use this app/site it is no coincidence that the big win turned into an error and there is all of a sudden no winning spin. I am to blame for then spinning all my winnings but would of been prevented had my self going exclusion email came through when I oribgally needed it.

I've played a few times and won and withdrawn small amounts without ever being asked for ID. They paid in 5 days.

When I deposited my money recently, I struggled to play as their site wasn't working properly on my phone. I withdrew my small amount right away and went to play on a different site. Soon after they asked for an explanation of my withdrawl and ID. Which I provided. As above. (Site doesnt work) They called me a liar and asked me to explain myself again. They did accept my ID though.
All for 30 pounds. I still haven't received my money back. Stay far far away.