Mansion Casino
- Massive amount of Playtech games
- Affiliated with Les Ambassadeurs Club
- 24/7 support through live chat, phone, or email
- 128-bit SSL encryption and firewall-protected servers
- Multiple country restrictions
Mansion Casino is the first online casino based on Les Ambassadeurs Club, one of the finest gaming locations in England. Since they are powered by Playtech, Microgaming and other software providers, they are able to offer one of the largest selections of games in the business. Mansion Casino has a license in the jurisdiction of Gibraltar. Because of government regulation, they cannot offer games to US players.
Games
If you're in the mood for slots, Mansion Casino will almost certainly give you what you're looking for. Whether you like the wild nature of Jungle Boogie slot, or even the traditional feel of Crazy 7 slot, there's undoubtedly a game that will pique your interest here.
If you prefer the tables, Mansion Casino has even more variety than the famous Les Ambassadeurs Club. Check out a number of different roulette, blackjack, and baccarat variants. In addition, there are a multitude of casino pokers, dice games, and specialty games worth trying out. All of the games are equipped with full animations and available to all types of gamblers.
Video poker lovers can get their fix with a number of variants. The games are available in both single-hand and multi-hand denominations. Furthermore, players can select from traditional variations like Jacks or Better and Joker Poker to more uncommon ones like 2 Ways Royal and Megajacks. See if you can figure out the nuances of every variation.
Support
Les Ambassedeurs Club is world-renowned for the way it treats its patrons like royalty. Mansion Casino, although they don't have a Japanese garden or luxury suite for you, does a fine job at keeping players satisfied. Support representatives can be contacted 24/7 through their live chat service, as well as over the phone or through an email message. They even have a fax number and a postal mail address should the need ever arise.
Security and Fairness
The Internet can be a scary place, but Mansion Casino doesn't want their players to worry. They meet our security standards with their 128-bit SSL encryption. This technology makes it impossible for strangers to discover any personal data you provide to Mansion Casino. Furthermore, all data is kept on firewall-protected servers.
Game fairness is also something that a casino should establish. Since Mansion Casino uses Playtech software, the games are already thoroughly tested.
Recommended by experts
Player Reviews
The experience I have had with Mansion Casino is worse than disgraceful! From the moment I had a win and wanted to make a withdrawal, I have had nothing but the worst in customer service possible. And 7 days later of course they have not transferred my money! Being that the market is flooded with such amazing online casinos, who work hard to ensure the experience you receive as a player who pays there wages is as it should be, rewarding enjoyable and fun, I suggest you use any other casino except MansionCasino. You will receive only the opposite to fun and enjoyment, frustration anger and extreme disappointment! I have rarely ever left any reviews for any companies so for me to do this is an expression of extreme dissatisfaction!
I explore any new customers to Be Warned and Beware! If you lose bad luck but if you win don’t hold your breath for getting your winning or Mainer back!
Hello,
We are sorry to hear you had a negative experience with us.
We would like to review your situation further, but are unable to locate your account.
Please contact us at [email protected] with your username and we’ll review the matter for you.
Best regards,
The MansionCasino Team
The casino was ok very easy to deposit my money .live casino has ok graphics . They seem to say all the right things regarding withdrawing winnings . They seem to be a company that was well presented .
This company is to be avoided !! They are crooks !! I played casino 7 weeks ago, won some money, and decided to withdraw 90% of the winnings. Looked at the t and c and expected to receive the money in about 4 working days. Had to go through the ID process and proof of bank which I did straight away. Then they asked for my bank statements and earnings? Which I found out later from the gambling commission they should not of asked for! I must have emailed and phoned them over 30 but could never speak to the person dealing with my case they always said it’s being processed I will be paid soon? After 6 weeks they still had not paid me! So I went to the gambling commission, they put me in touch with IBAS where I made a formal complaint. In the meantime, Mansion was sending me emails with special offers. Their policy is to keep the funds as long as they can so I will spend it again with them. They made me feel like a criminal! I just received my money last week. Very bad experience. They should not get away with it!!
Hello FATBOY886615,
We have been in touch to provide further information on the matter via the registered email address on your account.
Should you need any further assistance, please contact us at [email protected] and we’ll be happy to help.
Best regards,
The MansionCasino Team
Support agents are kind and they answering quick and they are doing whatever is possible to help. Mobile app is ok but. They have a lots of slots and live table games and site is loading fast.
Stepping on T&C they are delaying the withdraws, probably expecting to start play again and lose your winnings. They don't have the option to avoid the "cancel withdraw" (I believe this option should be mandatory to all gambling websites ) and when I asked about this they just told me to use the cool off period. I asked for a withdraw on Monday I send my documents the same day, then they asked me to send again my credit card details and I did it but still waiting for a ridiculous amount (less than £80).
Support guys are doing their best and they are answering fast but they are not responsible for the companies policy. Fast Payout is very important.
Hello Infolag70,
Thank you for sharing your feedback with us.
As a licenced casino operator we have made sure to include within our Terms & Conditions an active link to our Withdrawal policy, detailing the applicable timeframes for processing any withdrawal requests.
Please, be advised that these same timeframes are designed to allow for the efficient processing of transactions by all payment providers we work with and as such represent the standard across the industry.
That being said, please do not hesitate to contact us at [email protected] if you have any further queries.
The MansionCasino Team
Very nice site layout and just renewed. Support staff is nice and they are able to help with any matter. All of my favorite slots can be found from the site and games are working just flawless. Good welcome bonus with relatively low wagering these days.
Itchybitchy slow withdrawal process , but I don't have problem with that. Maybe these guys/galz just had a rush! There is no need to judge this casino, as you can be 100 percent sure u will be getting your money.
Hello TILUCREW,
Thanks for sharing your experience, it’s great to hear your feedback!
We aim to provide our players with the best service and we look forward to seeing you again.
Our withdrawal time frames are displayed in our withdrawal policy on our website, although we do our best to review those as soon as possible.
If you have any further queries, please contact us at [email protected] and we'll be more than happy to help.
The MansionCasino Team
Not a lot sadly to write, this was my first experience playing on Mansion Casino.
Had a decent win on here a fortnight ago but the problems started when I tried to withdraw my winnings. First girl Jasmine I spoke to asked for copies of the front AND BACK of my debit and credit card?? (despite the website only saying the front was needed) which fired the first red flag.
Sent documents necessary and a guy called Max confirmed that these has been received and would be passed on to the relevant department and I would hear back in 72 hours. 72 hours later I get an email saying that as no docs had been sent the funds went back into my gaming account and I would have to start the process all over again. Seems like they are just delaying the payout and now clearly concerned with what will happen with my personal details, let alone actually getting my money.
Hello LINDSAY71,
Thank you for sharing your feedback with us.
With regards to your withdrawal request, it appears that it has been returned to your balance because we had not received the necessary documentation to process this. We require specific documentation to meet our regulatory obligations as well as additional documentation if needed.
We take the security of your data and personal information very seriously, and have a number of measures in place to keep you protected. Fore more information regarding the security of your personal details, please visit our Security and Privacy policy you can find on our website.
Our support team has contacted you in regards to what we require as verification documents to have your account verified and to be able to process future withdrawal requests.
If you have any further queries, please contact us at [email protected] and we'll be more than happy to help.
The MansionCasino Team
Great variety of games, quick response to complaints (although most of them pretentious), look genuine but ... unfortunately nothing else positive to write, but 150 characters is necessary if you want your review to be posted.
Problem starts when you wish to withdraw your winnings, as with most online casinos. You can spot unfairness straight away when they put your withdrawal request on pending. And you sense trouble, when a week passes and your withdrawals are still pending. Double requests for imprint of credit card, notices of ''further verification'' just to delay the payment. Had to complain to Gambling Commission and send them all the communication with this company. Will see how it goes. They lost me as a customer, and a customer with money that does not have a problem to play big. Obviously, they are unable to handle player like me and it's time to go somewhere else. If you want to play small, they might not delay your withdrawals, but don't join them if you don't want to wait weeks and weeks for your winnings.
Dear DANEMPIRE,
As a licenced casino operator we have made sure to include in our Terms & Conditions an active link to our Withdrawal policy, detailing the applicable timeframes for processing any withdrawal requests. These are the same Terms & Conditions that you have agreed to abide by as part of you registration process with Casino.com.
That being said, we are happy to inform you that the first of your withdrawals was released from our end on 30th August 2019 and the second one on 4th of September. We further confirm that this is within the timeframes detailed in our Withdrawal policy.
If you have any further queries, please contact us at [email protected] and we'll be more than happy to help.
Kind regards,
MansionCasino.com
Good games and easy to deposit, haven't withdrawalled yet so not to sure on that part but the layout and gameplay experience is enjoyable. And good selection of games that are different than most of the online casinos.
Dear Noodlez69,
Thank you for your feedback.
MansionCasino.com strives to deliver the ultimate experience for all our customers and we are pleased to hear that you enjoy playing with us.
If at any point you would like to discuss your experience further, please contact us at [email protected]
Best regards,
MansionCasino.com
Decent selection of games that’s about it really!!
Iv had an issue with gambling, I withdrew £400 which I received back this morning but decided to play again. I then lost a bit of money so tried to self exclude but received no email so went back onto site and ended up playing a game called football stars top trumps, eventually won a ‘5 of a kind’ spin where I was upto £20 on a ‘big win’ which was still racking up the win when all of a sudden an error occurred. When refreshed there was no win. I spoke to the online chat who told me to delete internet history cache etc and log back on to see if that would continue playing the game. That didn’t work and I probably have bet back most of that £400 winning. Coincidentally I have now 9 hours later received the self exclude email. Don’t use this app/site it is no coincidence that the big win turned into an error and there is all of a sudden no winning spin. I am to blame for then spinning all my winnings but would of been prevented had my self going exclusion email came through when I oribgally needed it.
Dear THARRIS9933,
We are sorry to hear you had negative experience with us.
As a licenced operator, we take our duty to protect vulnerable customers seriously. We have noted your attempt to self-exclude and have decided to move forward with refunding your deposits as proposed.
We work closely with the most reputable game providers, whose products undertake vigorous technical examination and testing. We operate a zero-tolerance policy for products that fall short of meeting the necessary requirements, which is why we provide the troubleshooting procedure for any gameplay interruptions that may be caused by loss of connectivity or else is deemed sufficient in most cases.
Kind regards,
Mansion
I've played a few times and won and withdrawn small amounts without ever being asked for ID. They paid in 5 days.
When I deposited my money recently, I struggled to play as their site wasn't working properly on my phone. I withdrew my small amount right away and went to play on a different site. Soon after they asked for an explanation of my withdrawl and ID. Which I provided. As above. (Site doesnt work) They called me a liar and asked me to explain myself again. They did accept my ID though.
All for 30 pounds. I still haven't received my money back. Stay far far away.
Dear tartcandy,
We are sorry to hear you had a negative experience.
Owing to industry regulation, all customers submitting withdrawal requests must provide us with valid identification and, from time to time, this aspect of the process may cause a delay. Although you have provided us with the documents, the nature of your account activity meant we were required to investigate your gameplay and fully verify your account.
Please note that we sent a detailed email with the requirements on December 18th and once you have complied with this requirement, we will action your withdrawal request with the highest priority.
Thanks for your understanding.
Kindest regards,
Mansion Casino
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Mansion Casino Bonuses
Mansion Casino: 100% up to £200, Welcome Bonus
Mansion Casino: 100% up to $/£/€ 500, Welcome Bonus
Mansion Casino: 200% up to $/€/£ 400, Welcome Bonus
Mansion Casino: 200% up to €500
Well.....after reading some reviews on here I was dubious about receiving my winnings. Won £26,000 on a slot game from a 700-pound deposit. After the usual verification stuff......they paid out. Very happy. Definitely my number 1 casino now