Mansion Casino

Well.....after reading some reviews on here I was dubious about receiving my winnings. Won £26,000 on a slot game from a 700-pound deposit. After the usual verification stuff......they paid out. Very happy. Definitely my number 1 casino now

Mansion Casino

4 years ago

Hello,

Thanks for sharing your experience, it’s great to hear your feedback!

We aim to provide our players with the best experience and to constantly improve, looking forward to seeing you again.

Best Regards,

The MansionCasino Team

The experience I have had with Mansion Casino is worse than disgraceful! From the moment I had a win and wanted to make a withdrawal, I have had nothing but the worst in customer service possible. And 7 days later of course they have not transferred my money! Being that the market is flooded with such amazing online casinos, who work hard to ensure the experience you receive as a player who pays there wages is as it should be, rewarding enjoyable and fun, I suggest you use any other casino except MansionCasino. You will receive only the opposite to fun and enjoyment, frustration anger and extreme disappointment! I have rarely ever left any reviews for any companies so for me to do this is an expression of extreme dissatisfaction!

I explore any new customers to Be Warned and Beware! If you lose bad luck but if you win don’t hold your breath for getting your winning or Mainer back!

Mansion Casino

4 years ago

Hello,

We are sorry to hear you had a negative experience with us.

We would like to review your situation further, but are unable to locate your account.

Please contact us at [email protected] with your username and we’ll review the matter for you.

Best regards,

The MansionCasino Team

The casino was ok very easy to deposit my money .live casino has ok graphics . They seem to say all the right things regarding withdrawing winnings . They seem to be a company that was well presented .

This company is to be avoided !! They are crooks !! I played casino 7 weeks ago, won some money, and decided to withdraw 90% of the winnings. Looked at the t and c and expected to receive the money in about 4 working days. Had to go through the ID process and proof of bank which I did straight away. Then they asked for my bank statements and earnings? Which I found out later from the gambling commission they should not of asked for! I must have emailed and phoned them over 30 but could never speak to the person dealing with my case they always said it’s being processed I will be paid soon? After 6 weeks they still had not paid me! So I went to the gambling commission, they put me in touch with IBAS where I made a formal complaint. In the meantime, Mansion was sending me emails with special offers. Their policy is to keep the funds as long as they can so I will spend it again with them. They made me feel like a criminal! I just received my money last week. Very bad experience. They should not get away with it!!

Mansion Casino

5 years ago

Hello FATBOY886615,

We have been in touch to provide further information on the matter via the registered email address on your account.

Should you need any further assistance, please contact us at [email protected] and we’ll be happy to help.

Best regards,

The MansionCasino Team

Support agents are kind and they answering quick and they are doing whatever is possible to help. Mobile app is ok but. They have a lots of slots and live table games and site is loading fast.

Stepping on T&C they are delaying the withdraws, probably expecting to start play again and lose your winnings. They don't have the option to avoid the "cancel withdraw" (I believe this option should be mandatory to all gambling websites ) and when I asked about this they just told me to use the cool off period. I asked for a withdraw on Monday I send my documents the same day, then they asked me to send again my credit card details and I did it but still waiting for a ridiculous amount (less than £80).

Support guys are doing their best and they are answering fast but they are not responsible for the companies policy. Fast Payout is very important.

Mansion Casino

5 years ago

Hello Infolag70,

Thank you for sharing your feedback with us.

As a licenced casino operator we have made sure to include within our Terms & Conditions an active link to our Withdrawal policy, detailing the applicable timeframes for processing any withdrawal requests.

Please, be advised that these same timeframes are designed to allow for the efficient processing of transactions by all payment providers we work with and as such represent the standard across the industry.

That being said, please do not hesitate to contact us at [email protected] if you have any further queries.

The MansionCasino Team

Very nice site layout and just renewed. Support staff is nice and they are able to help with any matter. All of my favorite slots can be found from the site and games are working just flawless. Good welcome bonus with relatively low wagering these days.

Itchybitchy slow withdrawal process , but I don't have problem with that. Maybe these guys/galz just had a rush! There is no need to judge this casino, as you can be 100 percent sure u will be getting your money.

Mansion Casino

5 years ago

Hello TILUCREW,

Thanks for sharing your experience, it’s great to hear your feedback!

We aim to provide our players with the best service and we look forward to seeing you again.

Our withdrawal time frames are displayed in our withdrawal policy on our website, although we do our best to review those as soon as possible.

If you have any further queries, please contact us at [email protected] and we'll be more than happy to help.

The MansionCasino Team

Not a lot sadly to write, this was my first experience playing on Mansion Casino.

Had a decent win on here a fortnight ago but the problems started when I tried to withdraw my winnings. First girl Jasmine I spoke to asked for copies of the front AND BACK of my debit and credit card?? (despite the website only saying the front was needed) which fired the first red flag.

Sent documents necessary and a guy called Max confirmed that these has been received and would be passed on to the relevant department and I would hear back in 72 hours. 72 hours later I get an email saying that as no docs had been sent the funds went back into my gaming account and I would have to start the process all over again. Seems like they are just delaying the payout and now clearly concerned with what will happen with my personal details, let alone actually getting my money.

Mansion Casino

5 years ago

Hello LINDSAY71,

Thank you for sharing your feedback with us.

With regards to your withdrawal request, it appears that it has been returned to your balance because we had not received the necessary documentation to process this. We require specific documentation to meet our regulatory obligations as well as additional documentation if needed.

We take the security of your data and personal information very seriously, and have a number of measures in place to keep you protected. Fore more information regarding the security of your personal details, please visit our Security and Privacy policy you can find on our website.

Our support team has contacted you in regards to what we require as verification documents to have your account verified and to be able to process future withdrawal requests.

If you have any further queries, please contact us at [email protected] and we'll be more than happy to help.

The MansionCasino Team

Great variety of games, quick response to complaints (although most of them pretentious), look genuine but ... unfortunately nothing else positive to write, but 150 characters is necessary if you want your review to be posted.

Problem starts when you wish to withdraw your winnings, as with most online casinos. You can spot unfairness straight away when they put your withdrawal request on pending. And you sense trouble, when a week passes and your withdrawals are still pending. Double requests for imprint of credit card, notices of ''further verification'' just to delay the payment. Had to complain to Gambling Commission and send them all the communication with this company. Will see how it goes. They lost me as a customer, and a customer with money that does not have a problem to play big. Obviously, they are unable to handle player like me and it's time to go somewhere else. If you want to play small, they might not delay your withdrawals, but don't join them if you don't want to wait weeks and weeks for your winnings.

Mansion Casino

5 years ago

Dear DANEMPIRE,

As a licenced casino operator we have made sure to include in our Terms & Conditions an active link to our Withdrawal policy, detailing the applicable timeframes for processing any withdrawal requests. These are the same Terms & Conditions that you have agreed to abide by as part of you registration process with Casino.com.

That being said, we are happy to inform you that the first of your withdrawals was released from our end on 30th August 2019 and the second one on 4th of September. We further confirm that this is within the timeframes detailed in our Withdrawal policy.

If you have any further queries, please contact us at [email protected] and we'll be more than happy to help.

Kind regards,

MansionCasino.com

Good games and easy to deposit, haven't withdrawalled yet so not to sure on that part but the layout and gameplay experience is enjoyable. And good selection of games that are different than most of the online casinos.

Mansion Casino

6 years ago

Dear Noodlez69,

Thank you for your feedback.

MansionCasino.com strives to deliver the ultimate experience for all our customers and we are pleased to hear that you enjoy playing with us.

If at any point you would like to discuss your experience further, please contact us at [email protected]

Best regards,
MansionCasino.com

Decent selection of games that’s about it really!!

Iv had an issue with gambling, I withdrew £400 which I received back this morning but decided to play again. I then lost a bit of money so tried to self exclude but received no email so went back onto site and ended up playing a game called football stars top trumps, eventually won a ‘5 of a kind’ spin where I was upto £20 on a ‘big win’ which was still racking up the win when all of a sudden an error occurred. When refreshed there was no win. I spoke to the online chat who told me to delete internet history cache etc and log back on to see if that would continue playing the game. That didn’t work and I probably have bet back most of that £400 winning. Coincidentally I have now 9 hours later received the self exclude email. Don’t use this app/site it is no coincidence that the big win turned into an error and there is all of a sudden no winning spin. I am to blame for then spinning all my winnings but would of been prevented had my self going exclusion email came through when I oribgally needed it.

Mansion Casino

6 years ago

Dear THARRIS9933,

We are sorry to hear you had negative experience with us.

As a licenced operator, we take our duty to protect vulnerable customers seriously. We have noted your attempt to self-exclude and have decided to move forward with refunding your deposits as proposed.

We work closely with the most reputable game providers, whose products undertake vigorous technical examination and testing. We operate a zero-tolerance policy for products that fall short of meeting the necessary requirements, which is why we provide the troubleshooting procedure for any gameplay interruptions that may be caused by loss of connectivity or else is deemed sufficient in most cases.

Kind regards,
Mansion

I've played a few times and won and withdrawn small amounts without ever being asked for ID. They paid in 5 days.

When I deposited my money recently, I struggled to play as their site wasn't working properly on my phone. I withdrew my small amount right away and went to play on a different site. Soon after they asked for an explanation of my withdrawl and ID. Which I provided. As above. (Site doesnt work) They called me a liar and asked me to explain myself again. They did accept my ID though.
All for 30 pounds. I still haven't received my money back. Stay far far away.

Mansion Casino

6 years ago

Dear tartcandy,

We are sorry to hear you had a negative experience.

Owing to industry regulation, all customers submitting withdrawal requests must provide us with valid identification and, from time to time, this aspect of the process may cause a delay. Although you have provided us with the documents, the nature of your account activity meant we were required to investigate your gameplay and fully verify your account.

Please note that we sent a detailed email with the requirements on December 18th and once you have complied with this requirement, we will action your withdrawal request with the highest priority.

Thanks for your understanding.

Kindest regards,
Mansion Casino

I decided late one evening to try a new Casino. Opted for Mansion Casino. Very easy to register and just as easy to make a deposit.

After joining and making a deposit. I was asked to confirm myself through email. I had to log back in to the Casino. I did this and to my astonishment they had suspended my account. This was to stay suspended until I had sent all the required documents to prove my age, we're I lived, my name etc. It also said it could take up to 72hours to respond to any emails. OMG what a load of rubbish. If Mansion we're so concerned about me being a legitimate member, then the right thing to do would of been to establish this before allowing me to deposit. Joining, then depositing then immediately getting suspended and told I would have to wait up to 3 days for a response was totally beyond me. I was so disgusted with Mansion Casino for doing this.

After a few days and sending in all my docs to them, I was allowed to play. My intention was to withdraw my deposit and not play, however I did play and got my £30 deposit up to £100 and then withdrew it and then closed the account.

I sadly have to agree with other gamblers here!The verification and withdrawal time is ridiculous. I'm on day 5 since sending my documents to them.Still no news, but when I email I get sent the same reply, to allow 72 hours. What could possibly be taking so long. Everything on my side is legit. I didn't accept any bonuses so it should be straight forward! Hoping this is dealt with quickly and I can finally get my withdrawal,which by the way isn't even profit!

Absolutely ridiculous to try and withdraw winnings from these thieves. They claim that they want to keep your account secure but if that was the case they would surely do this when depositing. When trying to close the account the livechat advisor was unhelpful and rude. Please do not waste your time or money on these clowns 0/100.

There is nothing to like about this casino. Literally nothing.

Ridiculous withdrawal and document verification processing times. After waiting almost 5 days from my first initial deposit, sending in my documents and receiving a reply it was 5 days. After those 5 days, it has taken another 3 for my withdrawal request to be processed. 8 days. Have never played on a casino that takes so long. It's as tho they drag it out so you reverse tour withdrawal. I spent more time talking to advisers than actually playing the games.

Avoid, so many better casinos around.

Not much to say, other sites are streets ahead. The site needs a revamp.

Poor gameplay, poor slot selection, very poor returns, didn't even get to stage where cashout was possible so cannot comment on this.

Mansion Casino was built in 2004 and is part of the Mansion group that owns many exclusive casinos around London, such as the Les Ambassadeurs Club. The company headquarters in Gibraltar, but most of the companies located in the UK, namely London. Mansion Casino is well-known for its sponsorship of the English Premier League club Tottenham team, but this season they sponsor and Bournemouth and Crystal Palace, so it is not too surprising that they quickly broke through in the top of the online casino industry. Although there are nearly 13 years, I was registered in the second half of 2012 years. Since then I have played most poker, but after I went to the casino, I'm not coming back to the poker room. My trust in them is a maximum, and I am confident that I will stay there for years.

Mansion company quickly dropped to the demanding market, when you register and make your first deposit you will understand: Why? Such a breakthrough for Mansion Casino is not reached by accident, because this casino has a very nicely designed and easy web page where we offers a variety of games that we encounter in the real casino. Promotions are certainly one of the biggest advantages of the casinos as they offer a quality welcome bonus on first deposit. Also all the players offering $ 5,000 welcome bonus and for all offered games. In any event sufficient reason to open an account and enjoy in the games. My favorite slots here are: Age of the Gods, Nostradamus, Gladiator and Spider-Man. At the last, which I mentioned (Spider-Man), a week ago I won € 37 in bonus game.

Otherwise, my stake in this slot does not exceed € 0.50 per spin, this is another reason for satisfaction, because I did a lot invested. There is a great Roulette, but I try to avoid, since I suffered a triple digit loss for half an hour in a Playtech casino. As for my experience, that is related to the technical part, the process of registration and opening an account is very easy, because you download a small application, after which registration enter basic personal information, and then select a user name and password, and will only need mail address. Also, if you want to experience how the game looks, there is a trial version that can run without registration. Excellent casino, which guarantees great fun and maximum confidence. Rating 9/10!

One of the oldest UK on-line casinos, I also believe Mansion converted to the Playtech software platform long before brands like William Hill and Ladbrokes jumped ship. They've had a lot of time to get their house in order so you'd expect a first rate experience, but I haven't really found many reasons to choose Mansion over any other on-line casino in my experience of playing there.

I signed up mainly because of a small no deposit bonus promotion, it was only a £10 free chip but that's still enough to try their games, support, and make an assessment on the quality of the casino as a whole. The free chip came with 60x wagering if I remember correctly which is a little heavy but I figure it's okay to have large wagering on a no deposit bonus. I'm not so easy going when it comes to deposit bonuses though and so after losing my free chips I decided to query support on the terms for the welcome match bonus. It took a long time to get a response via live chat but was eventually answered and told that I could get up to £500 in bonus funds with a 40x wager. Checking the site today it now reads 20x deposit plus bonus amount, which seems a little odd to me as there's no difference in the total amount so I can only assume this was changed at some point because 20x is a lower headline figure. Sneaky!

I did take the bonus in the end and played at the casino a few times after that but it's since been forgotten as there are so many other decent Playtech casinos to choose from these days, and Mansion are one of the slowest payers of any Playtech I have signed up with too - I waited over a week to get my withdrawal credited back to my debit card which means the casino must have sat on it for many days before starting to process the request and that's backed up by the 72 hour pending period and 8 day card withdrawal time mentioned at the top of this page. Not cool!

When it comes to Mansion Group of Casinos, Mansion Casino holds it’s throne as the first and olds casinos from this group. Just like in all casinos from this from this group you can claim welcome bonus of 200% on your first deposit. As for me, I am not into bonus offer that much as I am really anxious when it comes to wagering requirements. I signed- up with them claiming their 10 euro no deposit bonus. I remember after I lost my balance I completely forgot about Mansion Casino. Two weeks after I saw their bonus offer in my inbox. It wasn’t 200% but 300%bonus for me, but I wasn’t really interested. Wagering requirements 40 x d+b money. It would make 3200 to clear w.r. and the last time I did cleared exactly the same amount,it took me like 8 hours on not so popular NetEnt video slot.

I had question for Live Support but then I got really upset. I waited like 10 minutes to get their reply which is truly bad practice. Instead of claiming bonus offer I made straight deposit and looked for some Playtech video slots. I don’t make 1 euro bets very often but this time I did it. Sometimes it pays off taking risk, sometimes doesn’t and you ended with big fat zero just like I did  No matter my loss I had a really good time and it was my pleasure. The only thing that is stopping me from making another deposit is pending time of 3 days. Other then that I would be happy to play at this iconic casino anytime soon. It feels good knowing you are playing at casino which is land-based casino as well. Last night I watched something about Las Vegas and my heart start beeping faster when I see some of casinos that we have available online as well.

How quickly and effortlessly it is that they take your money.

Took my money in literally seconds but it's taking well over a week to withdraw my money. They have soooooo many hoops to jump through it's crazy! Nothing to do with money launder laws, they just want to wear you down so you don't bother and keep gambling your winnings away!

Never take the bonuses either as you have to bet 20 times your deposit amount so if you put in £100 or $100 then you have to bet the equivalent of £2,000 or $2,000 - crazy.

Founded back in 2004, I remember that then Mansion Poker is my first choice among the poker rooms. Then it was up-a free bankroll of $ 50 or so. I know I then accepted this promotion at one forum and immediately fell in love with this magical green that surrounds and is a trademark of their poker rooms. In the casino situation with the design is somewhat different, with their casino client prevails black but nothing is black when you play in this casino, everything becomes pink and extremely positive from deposit through playing at the casino to withdraw of your money.

This is normally present Playtech software, from which to this casino regularly pick some of my favorite slot machines: Giant Jackpot, Gladiator, Funky Fruits, Gold Rally and Spamalot Holly Grail. Of these last days more often to hang out with the game Jakpot Giant, the reason is the huge jackpot, which amounts to almost $ 4,200,000 on this slot machine. That's why I made ten days ago a deposit of € 100 at Mansion Casino and went hunting on millions jackpot, and as soon as I win all have a lifetime of free drinks in the bar, if desired. While waiting jakpot, often play the French roulette, where unlike the American Roulette do not have much negative score.

Mansion Casino is specifically focused on the security of transactions of its customers and their money in the game. I would note that this casino uses standard SSL encryption, which is otherwise known for being is used every serious online bank in the world. Mansion Casino offers a wide choice when you want to pay some money to your account, and their main advantage is as accessible to as many as 14 world currencies. From payment option I have used Skrill and poker and casino and you may choose one of the other: Neteller, Visa, Visa Debit, Visa Electron, Maestro, WebMoney, Click2Pay, ClickandBuy, Envoy, Laser and Citadel.

Mansion Casino has the Playtech slot games and recently i like to play them a lot. I have read all kind of things about Mansion Casino, some of them good, some of them bad and seeing a bit of complaints about them, i really don't know what to say. This Mansion Casino is established from 2004 and having few complaints i wouldn't mind that much, but seeing as resolved, but when i saw most of them are still not resolved it really makes me thing twice should i try to deposit there.

So as i did read some of the customers were satisfied some of them not, which i belong in that category of unsatisfied players. The thing is i was browsing the net and found few casinos with no deposit bonuses, which one of them was Mansion Casino. They were giving 10 euro free chip just to become their player. I thought that this would be nice bonus to use and if i tried the casino if i liked it i might try to deposit there.

Mansion Casino has Instant player which i preferred and download version which i don't preferred, i went back to that site to check again about the no deposit bonus and when i finished it i opened my account there. The 10 euros free chip wasn't on my account, so the next step was to talk to the live chat support. Yes, they have great support, because they answered right away, when i explained about the bonus issue, the chat told me, that they are not running any no deposit promo, so i wont get that bonus, i even explain and send the link fro their casino with the free bonus, but for nothing, the only thing they offered deposit bonus.

I was angry a bit because of that banner was clearly stated about the bonus and they refuse to give me the bonus, at least they could say that I am from restricted countries, which of course i didn't, because i have read their Terms.

So no i have never deposited here,neither planning to and i am getting many emails from them with bonus offers ,which i will never use,just because they didnt honor what they are giving ,the free bonus.

This casino uses Playtech software. Playtech slot games are the best according to me and I am a member of almost all online casinos that offer games from this software provider. Mansion Casino is a part of a large group of casinos – Mansion Group Casinos. When it comes to casinos from this group my favorite, and the first Playtech casino I joined is Casino.com.I had a big number of deposits and withdrawals here and I didn't have any problems with them.

In Mansion casino I had only one deposit but I can say a lot about this casino and this group of casinos. I think that the casinos that belong to this group have the best and fastest live chat support from all Playtech casinos. When someone who has accounts in all Playtech casinos tells you that, you have to believe him. A lot of Playtech casinos have a slow and bad live chat support. But that's not the case with this casino. I am used to lets say some Microgaming casinos having a good live chat support. But I think that Mansion and the rest of the casinos from this group have a better and faster live chat support than any other Microgaming casino. The bonus offer is also very good. If you are a depositor in Mansion casino you can expect some no deposit offers from time to time. Beside the no deposit bonuses you will be offered a number of deposit bonuses.

I am very pleased with the treatment I have in this casino. They really take care of their customers. If you ask me the Mansion Group Casinos are the best group of casinos when it comes to Playtech casinos.

If there is one thing I don't like here it is the speed of the cash out process. The cash out process here isn't the fastest because the pending time here is 96 hours. But beside that I recommend this casino as one of the best and safest Playtech casinos.

Hello, askgamblers. This will be my review for Mansion casino. As a fan of playtech software, I was interested to try out Mansion casino. After I signed up, I decided to contact their live support, to ask what would be the perfect bonus for me.Their customer service was very fast and helpful and said I should contact them anytime I need some help , however, I decided to gamble with my own money like I usually do at playtech casinos and made a 30 eur deposit.

I love playtech table games so I started with them. I played casino holdem for a while. I placed 1€ bets and slowly got my balance up to 50€. I didn't quite like the graphics it has, so I was a little upset they didn't have another casino holdem game.

However, I continued with blackjack. I placed on 0.50€ and increased them to 1€ on all 5 boxes. I enjoy playing multi-hand blackjack and as my experience shows, it brings me better winnings. After half and hour with ups and downs I collected 50€ winnings.

Then I played a few hands at live holdem table, but quit very quickly since in a few minutes lost about 15€,it didn't seem like my luck was there with me. My favorite playtech slots are the ones from Marvel, their design is great. I spent a good time with Iron man 2. I placed 0,50€ bets and even with 1st spin got wild symbols which gave me 1.50€ winnings. I continued playing it and after 50 spins won about 20€. I also played Incredible Hulk slot, which is a 50 payline slot, but unfortunately even within 15 minutes of playing it I had only very small winnings and no free games. At last I played Mister Cashback, but when I got 10 spins I decided to quit and cashout, which the next day was in my account.

Overall, I want to recommend this casino, it has good table games and very helpful live chat, which doesn't make you wait long and they provide a great live casino, which is a plus. And I think that everyone can get good bonus there, specially because this is their 10th anniversary year.But for me there wasn't something special about it that would make me visit them again.

Mansion casino using games from playtech, and i like all playtech casinos which have option to download software on personal computer and enjoy games without any lags or problems or slow spins like this happens on instant play.Also i spent many my nights at mansion poker, playing their tournaments, and in general my experience with this casino and poker brand is quite good.

I played at mansion casino few times, and every time i played in this casino i play with 100% bonuses. Also i have did few payouts from this casino, but will describe those which i remember good. I deposit 40$ using moneybookers and take their 100% bonus offer, which i get on email during weekend, you know, casinos usually send bonus offers on email during weekends, because this is the best time for such offers i think.with 80$ and full selection of playtech games of course i have list of slots that i will play, so i start from captain treasure pro with 0.75$ bets. 3 scatters which is wild on this game lands after about 50 spins, during this spins i did not lost much since slot give some nice spins, bonus symbol appear was K, i like when i get low paying symbols in such features, it is usually pay good, not super good, but some average 100-200x. This time i won almost 150x total bet, and continue play slot for a hour or more, and achieve balance of 300$ after few features. I really love to play only one slot with my deposit, specially when slot is hot. I had some wagering left, and i did it on gladiator, also get some more money, so request payout of 350$, which was paid to me on next day.

Mansion casino it is good playtech casino, i never have any problems with this brand, and i rate it with 8 stars.

Powered from the land of England and they are supported by the very famous play tech software which means amazing games and a very nice return to the players. They have a 100% welcome bonus on the very first deposit you do on their casino site . Gladiator is the most famous and nice game from the play tech platform and i always play this game and have a lot of fun. This was the first time i played gold
rally and i was not getting any luck on this game as did not hit any feature or free spins and even with low bets lost a lot of money on spins and earned nothing out of this game.

I like the marvel slots a lot from this platform and i mist say that this game has been very consistent and has always kept me happy and i have always won with this slot. The best thing is the weekly reload bonus because most of the casinos give a monthly reload bonus and i do not even play for so long on a single casino and they had a weekly reload bonus which i liked a lot. My biggest single spin was 30 $ and this is my all time highest in a single spin and i was very happy to have won this. I like he games from play tech a lot and now i am playing with a lot of casinos from this platform and loving it.

I did not like the support team and they were very slow and they were taking a lot of time in withdrawal process to help me and i think this is a very loose point of this casino site and i did not like this and was very disappointed from them. I would rate this casino 8.5 out of 10.